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Put Your Help Phone to the Test

Put Your Help Phone to the Test

Your state enforces ASME A17.1 for elevator emergency communications. A working emergency telephone or intercom is required by this code. The test procedure outlined below is designed to determine if your current solution is in compliance or not.

Emergency Phone Test Procedure

Your state enforces ASME A17.1 for elevator emergency communications. A working emergency telephone or intercom is required by this code. The test procedure outlined below is designed to determine whether or not your current emergency communication devices meet this standard. Furthermore, some of you will have to meet the code required by the Americans with Disabilities Act ("ADA") 4.10.14. This applies to any elevator installed or substantially overhauled on or after July 26, 1992. It is possible that your building(s) may have a grandfathered exemption from ASME but states cannot exempt you from Federal ADA requirements.

This test requires two people. You may take the elevators out of service during the test but it is not necessary.

1. Each tester should enter a different elevator and activate the emergency phone. The two phones should be in use simultaneously. If the phones meet code, both testers will be talking to an emergency operator. The testers may hear each other as well, but both must have reached an outside number and be able to carry on a two-way conversation with the emergency operator. Remember, both of the phones should be activated at approximately the same time and ultimately on-line simultaneously. If anything other than what is described above happens; i.e., only one call goes through; no calls go through but you can talk to each other; one call connects but is disconnected when the second phone is activated; the phones will not dial out; the calls are completed but the two parties cannot hear each other; YOUR PHONES DO NOT COMPLY WITH ASME A17.1

2. Ask the operator if they can identify your location. For ADA compliance, the most important requirement is that the emergency operator answering the call must be able to determine the exact location of the caller without the caller telling them. If the operators cannot, the phones are not ADA compliant.

3. Call the number associated with the elevator phone and see what happens. If the phones in the elevators do not ring, you are not ADA compliant. ADA requires that you be able to call back to the elevator directly without going through a switchboard or an auto attendant. If you do not know the numbers for your elevators, simply ask the operator if they caught your caller I.D. and to read it back to you. Then you will be able to call those numbers from your office or a cell phone.

Remember, failure to comply exposes your employer and your building owner to unnecessary liability. Keep in mind that when inspectors "pass" an elevator, they are not guaranteeing that you are code compliant and most are enforcing state or municipal codes and are not checking for Federal ADA requirements. The burden of code compliance falls on the management company and building owners.

Auto Testing

In order to help our customers maintain code compliancy, Kings III offers an Auto Test Program upon request.

Here's how it works: Our dialer automatically checks in every 30 days. This assures us that the phone line is still connected and that we have power to our system. What it can’t tell us is if the actual unit in the elevator/pool is working properly. There could be microphone, speaker, or wiring to the unit problems that we would not know without a human test. We ask that the customer checks the phone as often as possible as well so that all bases are covered. Our auto test feature is not meant to replace manual testing of the help phone, but is a beneficial hassle-free additional step in the process. 

What happens if the dialer misses a 30 day test? A Kings III employee will call into the system to try and force what is called a “CB” signal (Call Back). If they are unsuccessful receiving a call back signal, they will then contact the customer VIA email or phone. 

Is your auto test able to identify when the battery is low? Yes. When batteries drop below 10 Volts, our dialer automatically sends us a “Low Battery” signal. At that time, we contact the customer and work together to proceed as necessary, either shipping a battery or sending a technician out to install the battery at the customer's request. 

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