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INFOGRAPHIC : Four Tenant Experience Mistakes to Avoid

Just like all property managers, you're on a constant quest to improve your site's tenant experience. What might you be missing? The answers may be simpler than you think. See our infographic and get access to our tenant experience eBook.

As a property manager, you know the importance of managing tenant experience. Regardless of the industry, customer experience is paramount in competing to attract new prospects, close new deals and retain existing business.

You know how important it is to create that exceptional experience for your tenants. The problem? So do all your industry competitors. How can you make sure your efforts aren’t wasted and simply drowned out by the competition? What improvements can you realistically implement that will make an impact in setting you apart without blowing the budget?

At Kings III, our focus is on service to all people (your tenants, employees and visitors) in less than desirable circumstances–specifically, when they find themselves needing to reach out for emergency aid. In our work with multifamily and commercial property managers and owners, we’ve seen that often times there is extreme focus on how to improve the tenant experience with the newest amenities available that might make a splash. However, more practical items are often overlooked. Simple oversights in basic processes being more difficult than need be or not having a consistent level of service in interactions across the business will certainly detract from an otherwise positive experience. The infographic below focuses on these types of mistakes and how to remedy them.

The Tenant Experience: Avoid These 4 Common Mistakes

Sources:

Multifamily Executive

CBRE 

Building Engines

Aon Hewitt

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