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DART Employs Kings III Online Remote Monitoring

DART Employs Kings III Online Remote Monitoring

Dallas Area Rapid Transit (DART) recently partnered with Kings III Emergency Communications in an effort to gain efficiencies and further its 5 Star customer service initiative.

(Dallas,TX) – Dallas Area Rapid Transit (DART) recently partnered with Kings III Emergency Communications in an effort to gain efficiencies and further its 5 Star customer service initiative. DART provides mobility to commuters in Dallas and 12 surrounding cities with its modern public transit services and customer facilities tailored to make trips fast, comfortable and economical. The extensive network of DART Rail, Trinity Railway Express commuter rail and bus services moves more than 220,000 passengers per day across a 700-square-mile service area.

5 Star is a DART initiative to strengthen customer service in all parts of the organization. Carol Wise, Executive Vice President/Chief Operations Officer at DART, commented, “The initiative will require us to look at our operations, training, facilities and talent acquisition to ensure a consistent customer experience.” DART enlisted the help of Kings III Emergency Communications, also based in the Dallas metro, to gain efficiencies in its current performance tracking system. Prior to the installation of Kings III Online Remote Monitoring (ORM), DART had a system in place to track elevator and escalator performance, but it was manual and required hours of work each month. Wise comments on DARTs interest in seeking out an improved solution stating, “The ability of the Kings III product to provide remote monitoring was important to our initial and long-term customer service initiatives. This helps us identify equipment problems sooner which in turn speeds up our customer notification and maintenance response.”

Dean Heasley, National ORM and Joint Venture Business Development Manager at Kings III, commented on the solution, “Our ability to provide them with an online tracking method helped to drastically reduce man hours and increase efficiencies of their equipment performance.” The now roughly ten second timeframe during which this information is released empowers DART by increasing internal knowledge of any malfunctions, thereby translating to improved customer service to their passengers. Rhone commented on DARTs experience with the process, “The Kings III sales, installation and training teams have been very professional and thorough. Kings III has honored their commitment dates for installation and has kept us informed and up to date throughout the project. We expect this system to help us with preventative maintenance and improve overall lift equipment performance. All of these things support our effort to deliver a great customer experience.”

Founded in 1989, Kings III Emergency Communications is the nation's only full service provider of emergency communication solutions. With headquarters in Coppell, Texas, Kings III has been delivering peace of mind to its customers nationwide for more than 20 years. The company provides maintenance and monitoring services for thousands of emergency phones throughout the United States and Canada. Kings III has a state of the art Emergency Dispatch Center staffed with Advanced Emergency Medical Dispatcher, CPR and HIPPA certified operators, providing a key differentiator in their industry. Kings III is fully integrated; not only engineering and manufacturing emergency phones, but also providing one-stop-shop solutions that include installation, maintenance, and 24/7 emergency monitoring for use in elevators, at poolside, in garages, car parks, cash points, arenas and large facilities. Additional information is available by visiting

Posted on June 11 2013