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Testing Your Pool Phone


"As a Property Manager, the safety of our tenants in the event of an elevator entrapment, coupled with the reliability of the emergency communication system, is a top priority. We recently took over a property where an emergency elevator communication system needed to be put in place immediately. I contacted Kings III and explained the necessity of having the system installed as soon as possible. Kings III understood the issues at hand and the need to move quickly. Their team had the job complete the following morning."

Cindy Gowen, CB Richard Ellis

"Kings III provides full maintenance, warranty and service of our equipment; therefore, there are no surprise repair or replacement costs so I find it easy to budget for. I have also realized a substantial savings by using Kings III. "

Sue Mied, Lincoln Property Company

"On Monday, October 8, I got stuck in an elevator in my school’s building in Miami Florida. I suffer from anxiety/panic attacks and claustrophobia and when I pressed the emergency button I got the most helpful person, Operator Steven. He doesn’t even know how much he helped me that day. Steven stayed on the phone with me the whole time I was stuck and reassured me I was completely safe, help was on the way and that everything was going to be ok. He truly went above and beyond his job and for that I am very thankful."

Jaymelee Velez, Letter from an entrapped elevator passenger

Testing Your Pool Phone

Pool and other outdoor help phones should be tested at least monthly for active dial tone, location identification capabilities and more.

Testing your emergency pool phone or outdoor help phone can be done in four simple steps, but includes testing for more than just the presence of a dial tone.

Step-by-Step Guide:

  • Step One: Initiate a call from your emergency phone
  • Step Two: Tell the answering operator that you are performing a test and ask if they can hear you well.
  • Step Three: Ask the operator if they can identify your location. For ADA compliance, the most important requirement is that the emergency operator answering the call must be able to determine the exact location of the caller without the caller telling them. If the operator cannot, the phones are not ADA compliant.
  • Step Four: If your phone does not work, contact an emergency pool phone specialist as soon as possible to assess the problem and provide a customized solution. If you are a Kings III full turnkey customer, full maintenance is included in your service package so please do not hesitate to call.


The burden of code compliance falls on the management company and building owners.Failure to comply exposes your employer and your building owner to unnecessary liability.

Auto Testing

In order to help our customers maintain code compliancy, Kings III offers an Auto Test Program upon request. Note: auto testing is not meant to replace manual testing. Auto testing is supplemental. 

Is testing my pool phone at the onset of pool season enough?

A pool phone can become out of sight, out of mind, especially during months when the pool is closed. It is imperative that you regularly test your pool phone. Pool phones are really outdoor help phones and are used for a variety of reasons outside of pool emergencies. Trust us, we've received calls for almost every scenario.

Real-life example uses of Kings III outdoor help phones include:

  • A woman called to report being locked out of her apartment and her abusive ex-boyfriend was passed out inside. She agreed to talk to police, who our operators then dispatched out.
  • A woman called to request EMS for an elderly woman who had passed out during zumba class.
  • A 10 year old girl called to report not being able to access her apartment because her parents were not home.
  • A man called to report stolen property.
  • A child called to report a burglary. Intruders were still in the home when the child arrived and then ran to our home to call for help.
  • Caller reported local kids throwing sharp objects at cars passing by.
  • A man called to report having been shot.
  • A visitor to the property called to request a welfare check for her child who had been depressed and who she had been unable to reach.