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The emergency help phone solution that reduces your risk, liability & potentially your costs

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Kings III Emergency Help Phone Dispatch Center

Emergency Monitoring

Testimonials

"Their state-of-the-art system and 24-hour monitoring provides our tenants with the comfort, safety and reliability necessary in the event of an elevator entrapment. In today’s hectic world, it is reassuring to know that if a question or concern ever does arise, the Kings III team is always available and ready to help without delay. "

Bea Green, Mainstreet Real Estate Services

"I should let them sell you their products and pricing, but the services they provide have proven to be an excellent value for our company. They have come through for us in tight situations and I have the utmost confidence in them."

Anita Jackson, Mid America Apartment Communities

"Kings III has never once failed to exceed our expectations with your wonderful technicians and great customer service."

Lauren Eigen, REI Real Estate Services, LLC

"Our communities, residents and owners love the peace of mind and security that Kings III provides on a consistent basis."

Heather Craig, Bell Partners

"When you consider value, liability protection and service, Kings III is an excellent choice. They are a great partner, one we would recommend to anyone in the market for emergency communication services."

William Castillo, Case & Associates Properties, Inc.

"The real sale for me was the reporting and conversation recording ability. This is definitely a system I recommend for our properties throughout for cost savings and liability concerns. "

David Stauber, Parkway Properties

"As a Property Manager, the safety of our tenants in the event of an elevator entrapment, coupled with the reliability of the emergency communication system, is a top priority. We recently took over a property where an emergency elevator communication system needed to be put in place immediately. I contacted Kings III and explained the necessity of having the system installed as soon as possible. Kings III understood the issues at hand and the need to move quickly. Their team had the job complete the following morning."

Cindy Gowen, CB Richard Ellis

"I would also like to take the time to thank one of your customer service representatives, Tia. A visitor for one of the residents was trapped in the elevator and Tia stayed on the phone with her until help arrived. She should be commended for her outstanding customer service."

Carol Sauter, Esquire House Condominium Association

"Their state of the art system and 24 hour monitoring provides our team as well as our tenants with the comfort, safety and reliability necessary in the event of an elevator entrapment. It is comforting to know that if a question or concern ever does arise, the Kings III team is always available and ready to help."

Maria DeSimone, Ivy Realty

"Kings III provides full maintenance, warranty and service of our equipment; therefore, there are no surprise repair or replacement costs so I find it easy to budget for. I have also realized a substantial savings by using Kings III. "

Sue Mied, Lincoln Property Company

"On Monday, October 8, 2007, I got stuck in an elevator in my school’s building in Miami Florida. I suffer from anxiety/panic attacks and claustrophobia and when I pressed the emergency button I got the most helpful person, Operator Steven. He doesn’t even know how much he helped me that day. Steven stayed on the phone with me the whole time I was stuck and reassured me I was completely safe, help was on the way and that everything was going to be ok. He truly went above and beyond his job and for that I am very thankful."

Jaymelee Velez, Letter from an entrapped elevator passenger

"When you consider value, liability protection and service, Kings III is an excellent choice. They are a great partner, one we would recommend to anyone in the market for emergency communication services."

William Castillo, Case & Associates Properties, Inc.

Kings III Emergency Dispatch Center (EDC)

Our emergency dispatch operators and systems we have in place prove the Kings III philosophy of the right people with the right training resulting in the right response.

 

Since its inception in 1989, Kings III’s only business has been emergency communication solutions. Whether users are trapped in an elevator or need help elsewhere on your property, our operators are one button away. All full time operators are Advanced Emergency Medical Dispatcher (AEMD) certified and all operators are Red Cross CPR and HIPAA certified to assure you have the best trained response team 24/7/365. AEMD is a higher level of certification than is often required in 911 emergency response centers. The level of both initial and ongoing training our operators receive results in unmatched preparation to professionally respond to any emergency call.

The systems used in the EDC enable automatic identification of the correct Public Safety Answering Point (Responding Authority) (PSAP) based on the location of the user. This is no small feat with more than 6,000 PSAPs across the U.S. In addition to having a highly trained staff, the dispatch center uses sophisticated hardware and automation software to digitally record, date and time stamp each call which may be replayed on request and emailed as .WAV files for company records or to be submitted as evidence in a dispute.

 

ETL Listed

We are an ETL listed Central Station meaning that we are certified to comply with the following standards: 

  • UL 827, Standard for Central Station Alarm Services 7th Edition, 2008
  • UL 1981, Standard for Central Station Automation Systems 2nd Edition, 2003
  • NFPA 72, National Fire Alarm Code 2013 Edition 

Additonally, we are members of the Central Station Alarm Association (CSAA). 

 

Always on Call.

Because we are in the life safety business, our doors never close and our phones are always on. Emergency battery systems and generators support the EDC in the event of power outages. Two separate, redundant monitoring facilities are maintained for use in the event of a major catastrophe or a simple unexpected outage. The primary and redundant sites are located on separate telephone and power grids.

So… what happens when your phone calls into the Kings III Emergency Dispatch Center? Check out our monitoring comparison video below. 

The emergency help phone solution that reduces your risk, liability & potentially your costs

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