Kings III Emergency Dispatch Center (EDC)
Our emergency dispatch operators and systems we have in place prove the Kings III philosophy of the right people with the right training resulting in the right response.
Since its inception in 1989, Kings III’s only business has been emergency communication solutions. Whether users are trapped in an elevator or need help elsewhere on your property, our operators are one button away. All full time operators are Advanced Emergency Medical Dispatcher (AEMD) certified and all operators are Red Cross CPR and HIPAA certified to assure you have the best trained response team 24/7/365. AEMD is a higher level of certification than is often required in 911 emergency response centers. The level of both initial and ongoing training our operators receive results in unmatched preparation to professionally respond to any emergency call.
The systems used in the EDC enable automatic identification of the correct Public Safety Answering Point (Responding Authority) (PSAP) based on the location of the user. This is no small feat with more than 6,000 PSAPs across the U.S. In addition to having a highly trained staff, the dispatch center uses sophisticated hardware and automation software to digitally record, date and time stamp each call which may be replayed on request and emailed as .WAV files for company records or to be submitted as evidence in a dispute.
We are an ETL listed Central Station meaning that we are certified to comply with the following standards:
- UL 827, Standard for Central Station Alarm Services 7th Edition, 2008
- UL 1981, Standard for Central Station Automation Systems 2nd Edition, 2003
- NFPA 72, National Fire Alarm Code 2013 Edition
Additonally, we are members of the Central Station Alarm Association (CSAA).
Always on Call.
Because we are in the life safety business, our doors never close and our phones are always on. Emergency battery systems and generators support the EDC in the event of power outages. Two separate, redundant monitoring facilities are maintained for use in the event of a major catastrophe or a simple unexpected outage. The primary and redundant sites are located on separate telephone and power grids.
So… what happens when your phone calls into the Kings III Emergency Dispatch Center? Check out our monitoring comparison video below.
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