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The emergency help phone solution that reduces your risk, liability & potentially your costs

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Kings III Emergency Help Phone

Testing Your Help Phone

Testimonials

"Their state-of-the-art system and 24-hour monitoring provides our tenants with the comfort, safety and reliability necessary in the event of an elevator entrapment. In today’s hectic world, it is reassuring to know that if a question or concern ever does arise, the Kings III team is always available and ready to help without delay. "

Bea Green, Mainstreet Real Estate Services

"I should let them sell you their products and pricing, but the services they provide have proven to be an excellent value for our company. They have come through for us in tight situations and I have the utmost confidence in them."

Anita Jackson, Mid America Apartment Communities

"Kings III has never once failed to exceed our expectations with your wonderful technicians and great customer service."

Lauren Eigen, REI Real Estate Services, LLC

"Our communities, residents and owners love the peace of mind and security that Kings III provides on a consistent basis."

Heather Craig, Bell Partners

"When you consider value, liability protection and service, Kings III is an excellent choice. They are a great partner, one we would recommend to anyone in the market for emergency communication services."

William Castillo, Case & Associates Properties, Inc.

"The real sale for me was the reporting and conversation recording ability. This is definitely a system I recommend for our properties throughout for cost savings and liability concerns. "

David Stauber, Parkway Properties

"As a Property Manager, the safety of our tenants in the event of an elevator entrapment, coupled with the reliability of the emergency communication system, is a top priority. We recently took over a property where an emergency elevator communication system needed to be put in place immediately. I contacted Kings III and explained the necessity of having the system installed as soon as possible. Kings III understood the issues at hand and the need to move quickly. Their team had the job complete the following morning."

Cindy Gowen, CB Richard Ellis

"I would also like to take the time to thank one of your customer service representatives, Tia. A visitor for one of the residents was trapped in the elevator and Tia stayed on the phone with her until help arrived. She should be commended for her outstanding customer service."

Carol Sauter, Esquire House Condominium Association

"Their state of the art system and 24 hour monitoring provides our team as well as our tenants with the comfort, safety and reliability necessary in the event of an elevator entrapment. It is comforting to know that if a question or concern ever does arise, the Kings III team is always available and ready to help."

Maria DeSimone, Ivy Realty

"Kings III provides full maintenance, warranty and service of our equipment; therefore, there are no surprise repair or replacement costs so I find it easy to budget for. I have also realized a substantial savings by using Kings III. "

Sue Mied, Lincoln Property Company

"On Monday, October 8, 2007, I got stuck in an elevator in my school’s building in Miami Florida. I suffer from anxiety/panic attacks and claustrophobia and when I pressed the emergency button I got the most helpful person, Operator Steven. He doesn’t even know how much he helped me that day. Steven stayed on the phone with me the whole time I was stuck and reassured me I was completely safe, help was on the way and that everything was going to be ok. He truly went above and beyond his job and for that I am very thankful."

Jaymelee Velez, Letter from an entrapped elevator passenger

"When you consider value, liability protection and service, Kings III is an excellent choice. They are a great partner, one we would recommend to anyone in the market for emergency communication services."

William Castillo, Case & Associates Properties, Inc.

Testing Your Help Phone

Your state enforces ASME A17.1 for elevator emergency communications. A working emergency telephone or intercom is required by this code.

The test procedure outlined below is designed to determine whether or not your current emergency communication devices meet this standard. Furthermore, some of you will have to meet the code required by the Americans with Disabilities Act ("ADA") 4.10.14. This applies to any elevator installed or substantially overhauled on or after July 26, 1992. It is possible that your building(s) may have a grandfathered exemption from ASME but states cannot exempt you from Federal ADA requirements.


This test requires two people. You may take the elevators out of service during the test but it is not necessary.


Step One
Each tester should enter a different elevator and activate the emergency phone, (the two phones should be in use simultaneously). If the phones meet code, both testers will be talking to an emergency operator. The testers may hear each other as well, but both must have reached an outside number and be able to carry on a two-way conversation with the emergency operator. Remember, both of the phones should be activated at approximately the same time and ultimately on-line simultaneously. If anything other than what is described above happens; i.e., only one call goes through; no calls go though but you can talk to each other; one call connects but is disconnected when the second phone is activated; the phones will not dial out; the calls are completed but the two parties cannot hear each other; YOUR PHONES DO NOT COMPLY WITH ASME A17.1

Step Two
Ask the operator if they can identify your location. For ADA compliance, the most important requirement is that the emergency operator answering the call must be able to determine the exact location of the caller without the caller telling them. If the operators cannot, the phones are not ADA compliant.

Step Three
Call the number associated with the elevator phone and see what happens. If the phones in the elevators do not ring, you are not ADA compliant. ADA requires that you be able to call back to the elevator directly without going through a switchboard or an auto attendant. If you do not know the numbers for your elevators, simply ask the operator if they caught your caller I.D. and to read it back to you. Then you will be able to call those numbers from your office or a cell phone.


Remember...

Failure to comply exposes your employer and your building owner to unnecessary liability. Keep in mind that when inspectors "pass" an elevator, they are not guaranteeing that you are code compliant and most are enforcing state or municipal codes and are not checking for Federal ADA requirements. The burden of code compliance falls on the management company and building owners.

 

Kings III offers auto-testing to customers upon request as an added benefit to our monitoring service. Auto testing alone is not a foolproof method of maintaining code compliance with your elevator communication system, but is a valuable first step in that process. 

Auto Testing

In order to help our customers maintain code compliancy, Kings III offers an Auto Test Program upon request.

Here's how it works: Our dialer automatically checks in every 30 days. This assures us that the phone line is still connected and that we have power to our system. What it can’t tell us is if the actual unit in the elevator/pool is working properly. There could be microphone, speaker, or wiring to the unit problems that we would not know without a human test. We ask that the customer checks the phone as often as possible as well so that all bases are covered. Our auto test feature is not meant to replace manual testing of the help phone, but is a beneficial hassle-free additional step in the process.

What happens if the dialer misses a 30 day test? A Kings III employee will call into the system to try and force what is called a “CB” signal (Call Back). If they are unsuccessful receiving a call back signal, they will then contact the customer VIA email or phone.

Is your auto test able to identify when the battery is low? Yes. When batteries drop below 10 Volts, our dialer automatically sends us a “Low Battery” signal. At that time, we contact the customer and work together to proceed as necessary, either shipping a battery or sending a technician out to install the battery at the customer's request.

The emergency help phone solution that reduces your risk, liability & potentially your costs

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