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Kings III Emergency Communications is in the Service Industry

Providing emergency communications for help phones is a service at Kings III. Within this blog, specific, actual calls made to the Kings III EDC are featured in order to highlight several particular ways our service goes above and beyond the usual.

Here at Kings III, we like to release videos that feature actual calls that our emergency communications center receives. We like to do this for two reasons: for one, we like to show our customers and potential customers the multitude of different emergency situations that people may find themselves in and require help with. The second reason we enjoy featuring these calls is to demonstrate just how we handle these types of calls and the care that we take to do so. At Kings III, we do sell turnkey solutions complete with installation, equipment and emergency communications monitoring, but we always say that our selling benefit is our service. This particular video of actuals highlights the a multitude of calls where our Kings III emergency communications service really matters and sets us apart from those around us. We will walk you through the different scenarios. 

Our Emergency Communications Operators are Multilingual

The first call that you hear within this video is a caller who does not speak English. Our dispatcher quickly makes the transfer over to what is in this case a Spanish-speaking dispatcher. Kings III wants to make sure that our emergency services are helpful to everyone, which is why we have dispatchers that are able to speak all major languages available should we receive a call from someone who is unable to speak or understand English. 

Our Emergency Communications Operators Talk Callers Through Dangerous Situations

The next call that you hear in this video features a woman calling in worried about a strange figure in the area that appears to be armed and dangerous. Because our operators are highly trained and certified, in situations like these they are able to walk the caller through the situation, suggesting actions for the caller to take to lessen their chances of endangerment and keep them remaining calm. Not only this, but in situations like this, since the Kings III operator is able to listen in on the situation and get a good idea of what is going on, if they dispatch a 911 center for help, they will be able to report the emergency as a verified emergency, placing a higher priority on the instance than there would be if the caller made a direct call to 911.

Our Emergency Communications Operators Follow Through

In the final call that you hear in this video, it is an actual Kings III operator that places the call to a woman responsible for the building. In this case, the emergency communications operator had already taken all necessary steps involved with an elevator entrapment, including notifying all involved parties and dispatching help, but since he was not 100% clear on whether the situation had been resolved, he called back in to make sure that everything had gone smoothly and the entrapped person was safe. This was something that an operator would absolutely not be required to do- once they make the appropriate calls, their job is considered complete. Instead, this demonstrates how Kings III operators actually care about the service that they provide and the people that they help, and they will go above and beyond to truly make a difference in a situation. 

As you can see, Kings III prides itself in its service and the many different situations that allow us to carry it out to the very best of our abilities. Who's handling your difficult emergency situations? Don't you hope it's someone like us? 

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Allie Lewis

Posted on May 19 2016

By Allie Lewis, Content Marketing Specialist Kings III

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