EMERGENCY MONITORING

The most important aspect of Kings III’s all-inclusive service includes 24/7/365 professional emergency phone monitoring. Here’s the level of quality that you can expect.

Kings III Emergency Communications, Communication, Coppell, TX
Kings Three logo with over 30 years of service
30+ Years of Service
98% customer retention rate
Customer Retention Rate

All-Inclusive Solution

Since its inception in 1989, Kings III’s only business has been emergency communication solutions. Whether users are trapped in an elevator or need help elsewhere on your property, our operators are one button away. All full-time operators are Advanced Emergency Medical Dispatcher (AEMD) certified and all operators are Red Cross CPR trained and HIPAA compliant to assure you have the best-trained response team 24/7/365. AEMD is a higher level of certification than is often required in 911 emergency response centers. The level of both initial and ongoing training our operators receive results in unmatched preparation to professionally respond to any emergency call.

See Our Recommended Minimum Standards for Emergency Phone Monitoring

Additionally, we can provide aid to callers in over 175 languages which can prove invaluable. Even for callers who speak English as a second language, the ability to receive aid in their native language, particularly in a time of duress, further puts the caller at ease and helps to ensure they are receiving proper assistance.

The systems used in the EDC enable automatic identification of the correct Responding Authority, Public Safety Answering Point (PSAP), based on the location of the user. This is no small feat with more than 6,000 PSAPs across the U.S. In addition to having a highly trained staff, the dispatch center uses sophisticated hardware and automation software to digitally record, date and time stamp each call which may be replayed on request and emailed as .WAV files for company records or to be submitted as evidence in a dispute.

VALUE COMPARISON

LOCAL
ELEVATOR
COMPANIES

NATIONAL
ELEVATOR
COMPANIES

ELEVATOR
COMMUNICATION
TECHNOLOGY
COMPANIES

LANDLINE
REPLACEMENT
COMPANIES

24/7 Live Authorized Personnel Emergency Response & Dispatch

24/7 Live Authorized Personnel Emergency Response & Dispatch

Real-Time Reporting of Entrapments per Customer Notification Plan

**Kings III works with customer to develop a customized call list used to ensure immediate help is dispatched as needed and appropiate building personnel are notified
https://www.kingsiii.com/wp-admin/edit.php?post_type=avada_portfolio checkmark1

Operators More Highly Trained Than Generally Required of 911 Centers

***Advanced Emergency Medical Dispatch (AEMD) Certified, Red Cross CPR Trained, & HIPPA Compliant
checkmark2

Call Recording & Transcript Access

checkmark3

NOT TYPICAL

Equipment & Technology

Equipment & Technology

Cellular Device Offering Built Specifically for Elevator Emergency Communications

checkmark5 NOT TYPICAL checkmark6 (*)Can be typically be found among national elevator companies but not guaranteed

Automatic Remote Testing for
Communication Path Failure

checkmark7

NOT TYPICAL

Access to the FirstNet® Cellular Network

****FirstNet is the reliable, highly secure, interoperable, and innovative public safety communications platform built with and for first responders, allowing access to a prioritized emergency network
checkmark8

Installation & Service

Installation & Service

Installed by Selling Vendor

checkmark9 checkmark6 (*)Can be typically be found among national elevator companies but not guaranteed

Who Recognizes & Submits a Support Ticket Upon Phone Line Failure (Cellular & Landline)?

Kings III Customer Customer N/A N/A

Lifetime Equipment Warranty & Ongoing Maintenance Including Parts & Labor

checkmark11

Code Compliance Expertise-
Elevator Code (ASME), ADA, IBC

checkmark12 NOT TYPICAL checkmark13

LOCAL
ELEVATOR
COMPANIES

NATIONAL
ELEVATOR
COMPANIES

ELEVATOR
COMMUNICATION
TECHNOLOGY
COMPANIES

LANDLINE
REPLACEMENT
COMPANIES

24/7 Live Authorized Personnel Emergency Response & Dispatch

Real-Time Reporting of Entrapments per Customer Notification Plan
∗∗

checkmark1 Xmark1

Xmark2

Xmark3

Xmark4

Operators More Highly Trained Than Generally Required of 911 Centers
∗∗∗

checkmark2 Xmark5

Xmark6

Xmark7

Xmark8

Call Recording & Transcript Access

checkmark3 Xmark9

NOT TYPICAL Xmark10

Xmark11

Equipment & Technology

Cellular Device Offering Built Specifically for Elevator Emergency Communications

checkmark1 NOT TYPICAL checkmark2 * Xmark3

Xmark4

Automatic Remote Testing for Communication Path Failure

checkmark2 Xmark5

Xmark6

Xmark7

NOT TYPICAL

Access to the FirstNet® Cellular Network
∗∗∗∗

checkmark3 Xmark9

Xmark9

Xmark10

Xmark11

Installation & Service

Installed by Selling Vendor

checkmark1 checkmark2 Xmark2

Xmark3

Xmark4

Who Recognizes & Submits a Support Ticket Upon Phone Line Failure (Cellular & Landline)?

Kings III Customer Customer N/A N/A

Lifetime Equipment Warranty & Ongoing Maintenance Including Parts & Labor

checkmark3 Xmark9

NOT TYPICAL Xmark10

Xmark11

Code Compliance Expertise- Elevator Code (ASME), ADA, IBC

checkmark2 NOT TYPICAL checkmark2 * Xmark7

Xmark8

scroll to the right to view more of the chart >>

(*) Asterisked services can be typically be found among national elevator companies but not guaranteed

**Kings III works with customer to develop a customized call list used to ensure immediate help is dispatched as needed and appropiate building personnel are notified

***Advanced Emergency Medical Dispatch (AEMD) Certified, Red Cross CPR Trained, & HIPPA Compliant

****FirstNet is the reliable, highly secure, interoperable, and innovative public safety communications platform built with and for first responders, allowing access to a prioritized emergency network

Learn the Benefits of Recording the Emergency Calls from Your Property

Emergency Monitoring: ETL Listed

We are an ETL listed Central Station meaning that we are certified to comply with the following standards:

  • UL 827, Standard for Central Station Alarm Services 8th Edition
  • UL 1981, Standard for Central Station Automation Systems 3rd Edition
  • NFPA 72, National Fire Alarm Code 2013 Edition

Additonally, we are members of The Monitoring Association, formerly the Central Station Alarm Association (CSAA).

Always on Call.

Because we are in the life safety business, our doors never close and our phones are always on. Emergency battery systems and generators support the EDC in the event of power outages. Two separate, redundant monitoring facilities are maintained for use in the event of a major catastrophe or a simple unexpected outage. The primary and redundant sites are located on separate telephone and power grids.

So… what happens when your phone calls into the Kings III Emergency Dispatch Center? See our actual emergency video above or visit our videos section for more actual calls to our emergency monitoring center.

A Look at Our Emergency Dispatch Center’s Numbers:

Infographic highlighting Kings III's emergency communication services: Over 100K help phones, 197K+ calls monthly, including 1,702 entrapments and 2,889 dispatches. Operators quickly assist in emergencies, such as connecting callers to the Veterans Crisis hotline
Quote Source Image of David Stauber from Transwestern

“When choosing Kings III, the real sale for me was their reporting and conversation recording ability. This is definitely a system I recommend for our properties throughout for cost savings and liability concerns.”

David Stauber, Transwestern