What’s your phone line replacement strategy? “Now, there is little the FCC can do to protect consumers when companies decide to retire their copper infrastructure. When this happens it means that people who rely on copper lines to monitor their health, protect their schools and homes, and participate in society are not protected from a downgrade in quality of service in these essential communications.” – Source
The FCC order doesn’t draw a clear picture of when providers will decommission your analog lines, just that they have the permission to do so. Do you have a plan in place for when this happens?
Go Cellular: Incorporating Your Emergency Phone Lines in Your Future Proofing Process
Emergency phone lines, such as the dedicated landlines used in each of your elevator cabs, are not always prioritized in this elimination.
VoIP can be problematic for elevator phone use because of specific code requirements including monitoring around the clock and the ability of the monitoring party to call back into the cab in the event of a disconnection. 24/7 monitoring will often mean you have a third party involved and if on VoIP, that third party may need to have access to your network. Ask your IT team how they feel about that. Outside of internal comfort levels with outside access to your network, relying on the availability of internet service for emergency events is not recommended. Emergency lines do not typically fit the bill for VoIP. Learn more: How VoIP Works (Or Doesn’t Work) with Your Elevator Communications System.
That doesn’t mean there’s not a solution. Landline service, while reliable, is not the only answer. In fact, it is far from perfect, especially when it comes to time to connect.
The Natural Emergency Phone Solution: Kings III Skyline Cellular Service
Cellular is the viable solution. Here’s how to customize cellular for emergency use:
- For ASME code compliance, you will need to ensure your solution allows the monitoring party to identify the caller’s location down to the elevator cab number without aid from the caller.
- You should have a direct connection to power and a battery backup with minimum standby and talk time for use in power outages.
- Include time to connect in your evaluation, both in technology related to placing the call and capacity of the monitoring center to quickly receive and respond to the call, including overwhelmed elevator company call centers and 911. Speed is a factor in emergency situations for obvious reasons relating to life safety, but speed is also a factor in tenant experience. You want your property to reflect a concierge experience for tenants and guests at every opportunity and emergency response in the building should be no different.