According to both ASME and IBC, elevator communications must now include:

  • Two-way messaging capability for hearing and/or speech impaired

  • Video capability

  • Display message to indicate help is onsite (if rise is 60 feet or more)

What You Need To Know

  • Kings III CabView is compatible with video and messaging systems and fixtures from a range of manufacturers.
  • CabView features King III’s same customary all-inclusive benefits:
  • Our non-proprietary solution avoids the pitfalls of restrictive equipment and can be used with any open platform system.
  • Other systems use proprietary equipment which limit elevator service company options and may lock you into a permanent maintenance contract.
  • Kings III can provide a cellular data connection as increased requirements demand a complex set of deliverables with additional post-installation responsibilities.

CabView in Kings III’s Emergency Dispatch Center (EDC)

  • When a passenger presses the button, an encrypted tunnel opens to the EDC; a video and text message call request is created for that specific elevator
  • The elevator phone call comes in and is answered
  • When our operator accepts the video and messaging request, an encrypted tunnel between the EDC and the elevator is created
  • Through this tunnel, our EDC will review the video feed and communicate to the car nonverbally through two-way text messaging

CabView from the Caller’s Perspective

  • Passenger presses the phone/help button
  • Call is placed to the emergency operator
  • Emergency operator answers the call and begins a verbal conversation with the passenger
    • If no response, operator will visually confirm via video whether or not a passenger is present
  • If passenger is present and has not responded verbally, the EDC operator will begin nonverbal communication by posting messages to the in-car screen
    • Passengers can either respond verbally or by pressing door open/close push buttons to answer “Yes” or “No”
  • If there is still no response and visual confirmation of the passenger is present, EDC will dispatch appropriate emergency personnel
Elevator Code Updates

WEBINAR: Three Things You Need to Know About ASME/IBC Elevator Communication Code Updates

The latest ASME/IBC code updates drastically affect what’s required of your elevator emergency communications system. Get the breakdown in a live webinar and Q&A  from our experts, including our in-house qualified elevator inspector and ASME Electrical Code Committee member.