FAQ AND HELP CENTER

General

We have been in business since 1989.

If the building facility or parking lot was built or renovated after July 1994, any phone(s) installed must meet ADA requirements. Complete ADA regulations may be found at the U.S. Department of Justice website, http://www.justice.gov/

Yes, we carry general liability, umbrella, and Errors & Ommissions insurance coverage with combined limits of $15 million.

Areas of Refuge

An area of refuge, also known as an area of rescue, is a designated place where people trapped in a building can go to seek and await help.

We offer several models and can assist you in selection of the model that best fits your needs.

No, our line seizure technology allows multiple emergency area of refuge phones to seize an existing phone line rather than requiring a dedicated line.

Building Stairwells

Many municipalities are adopting new ordinances requiring emergency communication systems in building stairwells. Stairwell doors are often locked from the stairwell side, so people can become trapped by smoke when evacuating a building and need to be able to exit the stairwell to try another one or to reach an area of refuge.

You need to check your local codes, but generally they are required on every 4th or 5th floor above grade in each stairwell.

Yes, if your stairwell emergency phones were installed after July 1994, they must meet ADA requirements.

Elevator Partner Program

So glad you asked because there is an extreme difference in our services.

Our dispatchers answer only emergency calls coming from emergency phones. We are NOT an after hours solution for business calls. We take emergency calls only. Did I say we take emergency calls only? This is important for a few reasons but none more worth talking about than our specialized employee training. Our employees are not minimum wage call takers. They are highly trained emergency dispatch operators, receiving a higher level of training than is often required in 911 centers. We view calls outside of these parameters as a distraction to our team and they need to be at the top of their game at all times. The response to an emergency call is vastly different than a typical phone call and the person on the other end makes all the difference.

We service predominantly owners and managers of multifamily and commercial real estate properties. If there is a need for an emergency phone, we are a good fit.

Both, actually. We work with elevator companies for the introduction but we do not rely on you to sell our services. We work directly with customers to keep you from being the middle man and more importantly to ensure we have a direct line to the end user so we can keep up to date emergency call lists, which we customize for all our customers based on their needs.

Elevators

Line sharing means that a telephone line issued by more than one telephone device. Our smart line seizing technology captures an existing phone line for use by our emergency phones. This enables our emergency phones to take over a phone line and use it to contact the Emergency Dispatch Center, while blocking access by non-emergency devices until the emergency call is comp