Kings III Emergency Communications, Communication, Coppell, TX
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30+ Years of Service
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Your Site Requires a Reliable Elevator Emergency Phone Response.

A woman pushes the emergency button on an indoor elevator

With 18 billion elevator trips in the U.S. annually, it’s inevitable that some will experience malfunctions. These issues can stem from simple wear and tear or errors in the elevator’s internal diagnostic system that need to be cleared to bring it back online. Getting stuck in an elevator is not just inconvenient; it can also be unsafe and often amplifies or induces other health conditions.

At Kings III, we offer a range of top-of-the-line elevator help phones, available in both cellular and standard phone line options, to cater to each elevator’s unique needs. But we’re more than just a phone provider. Our all-inclusive solution covers equipment and installation, lifetime maintenance, and 24/7/365 emergency monitoring. We aim to ensure your elevator phone is always reliable, no matter the situation.

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Our best-in-class emergency phone + monitoring solutions provide peace of mind and are backed by decades of expertise

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Communication System

Our ADA Code Compliant Emergency Elevator Telephone Monitoring Solution

With the push of the elevator phone button, a call is connected to our emergency dispatch center, where live operators are available 24/7. Our operators assess the needs of the passengers and take appropriate action, either following a call list designated by you or dispatching emergency services as needed.

If a passenger requires immediate medical attention, a Kings III operator can provide assistance. Our operators are Advanced Emergency Medical Dispatch (AEMD) certified, allowing them to offer step-by-step pre-arrival instructions, including CPR, if necessary. This certification exceeds national requirements, ensuring our operators can handle emergency calls appropriately and deliver the response the caller deserves.

If no medical attention is needed but a passenger is scared or anxious, the operator will stay on the line to offer continual reassurance until the passenger is calmed or released. We can also notify loved ones or employers of the situation on behalf of the caller.

If a call is activated from the same area more than once in an hour and no one in the cab responds, our operators will contact onsite personnel to check on the elevator.

24/7 monitoring solution

We receive emergency elevator calls for many reasons, even when the elevator is fully functional. Imagine traveling down a high-rise building in an elevator and someone next to you collapses. You reach for your cellphone to call for help, but you are surrounded by metal and the cell signal is spotty at best. You could wait until the elevator reaches its destination, or you could initiate a potentially life-saving call immediately by activating the emergency elevator phone.

Beyond medical emergencies, we handle calls for a variety of situations, from people getting lost on-site to victims seeking refuge in an elevator cab to escape an attacker.

What about accidental dials and false alarms, perceived as false or otherwise? One of the many benefits of Kings III’s emergency monitoring service is that it allows us to mitigate false alarms and prevent them from tying up vital resources such as police, firefighters, and EMS. Rest assured, however, that if there are any issues with communication during the call, if we can hear the caller but he or she cannot hear us, we do not stop until we can ensure that no emergency exists.

If any of the scenarios above occur and we cannot verify whether everything is alright through the phone that was activated, we take special measures. In situations where we can hear a caller on the line but can’t get a response, an operator will begin contacting those listed on an emergency call-list designated by the property so that someone on-site can look into the situation. As the property owner, you get to choose ahead of time exactly who is called, at what number, and in what order. If we’re able to reach someone to go and check that everything is alright at the area that the call originated from, the process can end there. Otherwise, if we are unable to reach anyone on the call list, then the call will be escalated to the appropriate emergency authorities.

Additional Information: Communication Line Specification Type

See our expert emergency response in addition to analog line powered options:

View Our Elevator Phone Service in Action in our Customers’ Elevators

Emergency Planning Product Details: Shop our Flush Mount and Surface Mount Elevator Phones and Phone Accessories

As code requirements tighten, it becomes increasingly important to trust an emergency phone expert when choosing among the myriad of solutions available. Our help phones are designed, assembled, and supported in the USA. We design our emergency equipment with code compliance and caller experience in mind, staying at the forefront of code and technology changes.

Some Commonly Asked Questions About Elevators and Emergency Elevator Phones

Kings III makes it easy as a single point-of-contact for all your emergency response needs. With expertise in line connectivity, compliance codes, equipment maintenance, and safety protocol, we offer the total package.