Your Elevators Require a Reliable Elevator Emergency Phone Response.

Elevator Phone

With 18 billion elevator trips in the U.S. annually, an elevator malfunctioning is inevitable. The causes can be anything from wear and tear, to an error in the elevator’s internal diagnostic system that must be cleared to bring the elevator back online. Getting stuck in an elevator is troublesome and, at times even unsafe, often amplifying or inducing other health conditions.

Kings III offers a range of top of the line elevator help phones (both cellular and standard phone line options) to fit each unique elevator’s needs. Paired with our all-inclusive solution which includes equipment & installation, lifetime maintenance, and 24/7/365 emergency monitoring, our aim is for your elevator phone to be reliable in any situation.

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Our ADA Code Compliant Emergency Elevator Telephone Monitoring Solution

With the push of the elevator phone button, a call is connected to our emergency dispatch center where live operators are available 24 hours a day, 7 days a week. Our operators assess the needs of the passengers and act accordingly, following a call-list designated by you or dispatching emergency services as needed.

If a passenger requires immediate medical attention, a Kings III operator can provide assistance. We have Advanced Emergency Medical Dispatch certified (AEMD) operators, which means they are able to provide step-by-step pre-arrival instructions (including CPR) as needed. An Advanced Emergency Medical Dispatch certification exceeds all national requirements and allows emergency dispatchers to handle emergency calls appropriately and provide the response the caller deserves and the situation demands.

If no medical attention is required but a passenger is scared or anxious, the operator will remain on the elevator phone line to offer continual assurance until they are calmed or released. We will even go as far as notifying loved ones or employers of the situation on behalf of a caller.

In the event a call is activated from the same area more than once in an hour and no one in the cab responds, our operators will contact onsite personnel to check on the elevator.

24/7 monitoring solution

We receive emergency elevator calls for many reasons, even when the elevator is fully functional. Imagine traveling down a high-rise building in an elevator and someone next to you collapses. You reach for your cellphone to call for help, but you are surrounded by metal and cell signal is spotty at best. You could wait until the elevator reaches its destination, or you could initiate a potentially life-saving call immediately by activating the emergency elevator phone.

Medical emergencies aside, we have taken calls for everything from people getting lost onsite to victims seeking refuge in an elevator cab to escape their attacker.

What about accidental dials and false alarms, perceived as false or otherwise? One of the many benefits of Kings III’s emergency monitoring service is that it allows us to mitigate false alarms and prevent them from tying up vital resources such as police, firefighters, and EMS. Rest assured, however, that if there are any issues with communication during the call, if we can hear the caller but he or she cannot hear us, we do not stop until we can ensure that no emergency exists.

If any of the scenarios above occur and we cannot verify whether everything is alright through the phone that was activated, we take special measures. In situations where we can hear a caller on the line but can’t get a response, an operator will begin contacting those listed on an emergency call-list designated by the property so that someone on-site can look into the situation. As the property owner, you get to choose ahead of time exactly who is called, at what number, and in what order. If we’re able to reach someone to go and check that everything is alright at the area that the call originated from, the process can end there. Otherwise, if we are unable to reach anyone on the call list, then the call will be escalated to the appropriate emergency authorities.

See our expert emergency response regarding the: 

Look at Our Elevator Phone Service in Action in our Customers’ Elevators

Emergency Planning: Shop our Flush Mount and Surface Mount Elevator Phones and Phone Accessories

As code requirements tighten, it becomes increasingly important to trust an emergency phone expert when choosing among the myriad of solutions available. Our help phones are designed, assembled, and supported in the USA. We design our emergency equipment with code compliance and caller experience in mind, staying at the forefront of code and technology changes.

Some Commonly Asked Questions About Elevators and Emergency Elevator Phones

How do elevator phones work?

Simply put, they allow for people within an elevator cab who may need help to connect to someone outside of the elevator via a phone line connection, whether it be cellular or landline. See how to test for a compliant phone here.

Are emergency phones required in elevators?

Yes– an emergency elevator phone is required in any public elevator in the United States. You can visit our code database to determine more specific requirements by state.

How do you call in an elevator during emergencies?

A phone button near all other button keypad options should be visible to you. Simply press the button to place a call and get connected to help.

Kings III makes it easy as a single point-of-contact for all your emergency response needs. With expertise in line connectivity, compliance codes, equipment maintenance, and safety protocol, we offer the total package.