Our ADA Code Compliant Emergency Elevator Telephone Monitoring Solution
With the push of the elevator phone button, a call is connected to our emergency dispatch center where live operators are available 24 hours a day, 7 days a week. Our operators assess the needs of the passengers and act accordingly, following a call-list designated by you or dispatching emergency services as needed.
If a passenger requires immediate medical attention, a Kings III operator can provide assistance. We have Advanced Emergency Medical Dispatch certified (AEMD) operators, which means they are able to provide step-by-step pre-arrival instructions (including CPR) as needed. An Advanced Emergency Medical Dispatch certification exceeds all national requirements and allows emergency dispatchers to handle emergency calls appropriately and provide the response the caller deserves and the situation demands.
If no medical attention is required but a passenger is scared or anxious, the operator will remain on the line to offer continual assurance until they are calmed or released. We will even go as far as notifying loved ones or employers of the situation on behalf of a caller.
In the event a call is activated from the same area more than once in an hour and no one in the cab responds, our operators will contact onsite personnel to check on the elevator.
We receive emergency elevator calls for many reasons, even when the elevator is fully functional. Imagine traveling down a high-rise building in an elevator and someone next to you collapses. You reach for your cellphone to call for help, but you are surrounded by metal and cell signal is spotty at best. You could wait until the elevator reaches its destination, or you could initiate a potentially life-saving call immediately by activating the emergency elevator phone.
Medical emergencies aside, we have taken calls for everything from people getting lost onsite to victims seeking refuge in an elevator cab to escape their attacker.
What about accidental dials and false alarms, perceived as false or otherwise? One of the many benefits of Kings III’s emergency monitoring service is that it allows us to mitigate false alarms and prevent them from tying up vital resources such as police, firefighters, and EMS. Rest assured, however, that if there are any issues with communication during the call, if we can hear the caller but he or she cannot hear us, we do not stop until we can ensure that no emergency exists.
If any of the scenarios above occur and we cannot verify whether everything is alright through the phone that was activated, we take special measures. In situations where we can hear a caller on the line but can’t get a response, an operator will begin contacting those listed on an emergency call-list designated by the property so that someone on-site can look into the situation. As the property owner, you get to choose ahead of time exactly who is called, at what number, and in what order. If we’re able to reach someone to go and check that everything is alright at the area that the call originated from, the process can end there. Otherwise, if we are unable to reach anyone on the call list, then the call will be escalated to the appropriate emergency authorities.
Additional Information: Communication Line Specification Type
See our expert emergency response in addition to analog line powered options: