You may not always expect a small line item, such as the emergency help phones on your property, to yield standout cost savings, but the proof is in the pudding. Here’s Cushman & Wakefield’s saving success story, made possible by Kings III.
For many suppliers, not being on the minds of their customers is seen as reason to worry. Here at Kings III, the opposite is true, especially in the critical area of life-safety emergency communications and its associated requirements.
We hear from our long list of commercial and multifamily owners and managers that if they are not thinking of us between billing cycles, that means we’re doing our job. They are busy – plain and simple – and the more we can take off their plates, the more valuable we are as partners in their daily operations. Kings III built its business based on expertise in emergency communication and code compliance, and we’ve gained the trust and comfort of our customers to rely on us to handle their potential onsite emergencies and keep them informed when it occurs. Our team is trained to focus on safety first, but with an approach of positively representing our customers as well. We understand that how an emergency is handled is a direct reflection of the management quality of our customers. Such has been our privilege for 30 years.
Cushman & Wakefield, a leading provider of property management services, was seeking such a supplier for one of the buildings it manages in Dallas: a high-profile commercial office tower that needed an updated emergency communications solution. This is the story of how Kings III helped Cushman & Wakefield accomplish exactly that and did it right.
Before implementing Kings III, this Cushman & Wakefield-managed building was using a two-way intercom system across 50 elevator phones and 12 garage and parking lot area of refuge phones, which all rang to the company’s 24/7 onsite security personnel. Understandably, these employees were already extremely busy, and expecting them to also man more than 60 phone lines was unsustainable.
The building sorely needed an equipment and monitoring update, but considering the staff’s other core responsibilities, the transition would require 2-4 years. Ownership needed to roll this out efficiently and reliably with the ability to troubleshoot any unforeseen complications along the way.
Choosing Kings III
Kings III listened to the staff’s needs and developed a proposal for converting the 50 elevator and 12 area refuge emergency phones over to a better solution. It was an attractive option to Cushman & Wakefield and to the property owner, specifically because it provided:
- A more reliable service and monitoring approach
- Ease of installation and low cost for converting the existing system
- Substantial monthly cost savings
- Removing monitoring burden from onsite staff by allocating that responsibility to Kings III’s expertly-trained Emergency Dispatch Center, which provides a comprehensive layer of liability protection through pre-arrival medical instruction, call recording, language translation, and equipment testing capabilities.
Cushman & Wakefield awarded Kings III with the privilege of solving the property’s emergency communications problem.
Cushman & Wakefield had budgeted $96,667 and 2-4 years of time for installation completion for this project. Kings III installed it for free in two days! No dedicated phone lines were needed for any of the phones.
After a simple sales and agreement process, Kings III’s operations team configured a system for the 62 emergency phones spanning three primary buildings, a remote building, and an underground parking garage connecting the main and remote areas, all of which were monitored directly by Kings III AEMD and CPR-trained operators. This made for a seamless handoff, along with the significant time and cost savings.
It never gets old, meeting and exceeding a customer’s expectations, and the delight and surprise of this Cushman & Wakefield team makes what we do that much more rewarding. They were astonished that they were able to upgrade a system they previously had to monitor and maintain to a service that completely assumed all of these responsibilities AND helped to reduce cost and liability exposure. In fact, during initial discussions, we were repeatedly asked a question we get often, “What are we missing? This just seems too good to be true.”
Not everything that appears too good to be true, is. Let us help you with your next success story- contact us to lighten your load and reap the benefits of an improved emergency communications system.
SAVINGS WITH KINGS III:
- 2-4 Years
- Onsite Staff Responsibility
- Liability Exposure
Don’t Just Take it From Us…
To me, trust with vendors is so important. I need to be able to take care of my customers without any concern. With Kings III, I don’t have to think about my elevator phones. This gives me so much peace of mind. I can walk away and know that my tenants are going to be okay just knowing they will be on the other end of the line, and that they can do more than just contact someone to respond to an issue, including help with medical issues. I’m always blown away at the capabilities of Kings III’s call center.
My experience with Kings III was a positive one from start to finish. A Kings III account rep answered my initial phone call without me having to leave a voicemail (a definite plus). From there, the service department was great at identifying my emergency phone needs and creating an appointment, making sure everything was set. The technician showed up and clearly knew his job. He was polite, efficient, and got the job done quickly without problem. He was even polite to a customer who needed the elevator! Couldn't be more satisfied with the service.
Initially working with Kings III was more about the cost savings. Then one month into my contract, an emergency occurred. A car accident took out a local transformer, turning my building dark for 8 hours. Three ladies got stuck in an elevator (in 106 degree-weather) and used the elevator phone. Kings III dispatched 911 & called me with a status update. Calmly, the operator explained what happened and steps being taken. Our tenants were out of the elevator in 6 minutes. My sales rep even reached out to make sure I was ok. That’s service you don’t see anymore.
One of our tenants recently got stuck in the elevator during a full building electrical shut down and was able to use the emergency phone to call the dispatcher, who then called our security guard, who then notified our engineer to restore power so we could bring the elevator to the ground floor. All in less than 15 minutes! If we didn't have Kings III in place, she could have been stuck in the elevator for several hours (if she had her cell, she may have had to call 911 which would have wasted valuable first responder resources to make a trip to the building.)
Executive Elevator, Inc. has been a partner with Kings III for several years. With exceptional customer service, reliability and expertise in their field, they've proven their professional capabilities many times. We've referred several customers to Kings III for emergency phone monitoring with outstanding results every time. The security of knowing every emergency call is being handled by a specialized emergency dispatch center with seamless efficiency, gives us and our customers the peace of mind that's rare in the world of elevators. We highly recommend a Kings III partnership.
I’ve always had such a seamless and reliable experience with Kings III that if we acquire a property that doesn’t already utilize them for their emergency phones, I really just don’t get it. To me, it seems like the most obvious solution. In fact, in the past, I have been worried about having some trouble with our elevators, and even my staff told me, “Believe me, we have Kings III. We’ll get it up.” It’s clear that Kings III’s reliability is well-known.
For suppliers, if I'm not thinking about you, you're doing your job. And I don't think about Kings III. There are 3 vendors I don't hesitate at all to refer to industry colleagues and Kings III is one of those.
With Kings III, I'm no longer left wondering if my communities will be able to get someone on the phone if there is elevator trouble. How do I know? I test it, and it works! They have provided me with peace of mind at my communities.
When choosing Kings III, the real sale for me was their reporting and conversation recording ability. This is definitely a system I recommend for our properties throughout for cost savings and liability concerns.
I am happy to recommend the high-quality services of Kings III Emergency Communications. I personally have been using Kings III for over ten years to manage the emergency lines of over 15+ multifamily assets with RAM Partners, LLC. I have always been completely satisfied with their performance and appreciate our working relationship. They do an excellent job, from initial install all the way to the account reps we work with. They are always very responsive with 24-hour services, and offer competitive rates in the market.
The largest takeaway from using Kings III elevator phone service is the language proficiency. In Orlando, we have a diverse melting pot of culture. Our office park houses numerous governmental agencies and businesses that service our culturally rich city. In the event of emergency, we need a quick response and efficient communication. The technicians who service our property are also great! They are very professional, courteous and great communicators.
Jones & Jones Communities put our residents safety as a priority at all our properties. Kings III has played a major role in assisting us in the reduction of risk and liability. We also saw a significant cost savings through telephone line reduction. From corporate staff to their field technicians, they are professional with top notch service.
We are grateful to have Kings III’s service! It is nice to know that Kings III can assist us in a timely manner. We have peace of mind that Kings III service includes multilanguage assistance. My Kings III rep is always on top of things, assisting me and my team providing us with great service.
The Kings III technician who installed our device was wonderful! He arrived on time and was very thorough, friendly, and completed the job with perfection. He explained everything to me at the end and made sure I understood what to do moving forward.
I am so appreciative that Kings III was able to install emergency phones on my property on such short notice. Their operation runs like a well-oiled machine from start to finish!
We've had excellent experience with Kings III's onsite technicians. They are very responsive, quick to inform us of what is going on, and super friendly.
Before we started with Kings III I tested our elevator phones and was horrified with the responses I received. I feel much more at ease knowing our residents will be well taken care of when they are in need of help. So far everything has been great and the transition was seamless.
I should let Kings III sell you their products and pricing, but the services they provide have proven to be an excellent value for our company. They have come through for us in tight situations and I have the utmost confidence in them.
It has been a pleasure working with Kings III. In my 5 year relationship with Kings III the service has been consistent and efficient, with great follow through. I would recommend Kings III to anyone reviewing their services.
It means the world to me that I can always count on Kings III to watch over my property, help ensure its safety, and to provide a quick response. For that, I thank each and every single one of you.