You may not always expect a small line item, such as the emergency help phones on your property, to yield standout cost savings, but the proof is in the pudding. Here’s Cushman & Wakefield’s saving success story, made possible by Kings III.
For many suppliers, not being on the minds of their customers is seen as reason to worry. Here at Kings III, the opposite is true, especially in the critical area of life-safety emergency communications and its associated requirements.
We hear from our long list of commercial and multifamily owners and managers that if they are not thinking of us between billing cycles, that means we’re doing our job. They are busy – plain and simple – and the more we can take off their plates, the more valuable we are as partners in their daily operations. Kings III built its business based on expertise in emergency communication and code compliance, and we’ve gained the trust and comfort of our customers to rely on us to handle their potential onsite emergencies and keep them informed when it occurs. Our team is trained to focus on safety first, but with an approach of positively representing our customers as well. We understand that how an emergency is handled is a direct reflection of the management quality of our customers. Such has been our privilege for 30 years.
Cushman & Wakefield, a leading provider of property management services, was seeking such a supplier for one of the buildings it manages in Dallas: a high-profile commercial office tower that needed an updated emergency communications solution. This is the story of how Kings III helped Cushman & Wakefield accomplish exactly that and did it right.
Before implementing Kings III, this Cushman & Wakefield-managed building was using a two-way intercom system across 50 elevator phones and 12 garage and parking lot area of refuge phones, which all rang to the company’s 24/7 onsite security personnel. Understandably, these employees were already extremely busy, and expecting them to also man more than 60 phone lines was unsustainable.
The building sorely needed an equipment and monitoring update, but considering the staff’s other core responsibilities, the transition would require 2-4 years. Ownership needed to roll this out efficiently and reliably with the ability to troubleshoot any unforeseen complications along the way.
Choosing Kings III
Kings III listened to the staff’s needs and developed a proposal for converting the 50 elevator and 12 area refuge emergency phones over to a better solution. It was an attractive option to Cushman & Wakefield and to the property owner, specifically because it provided:
- A more reliable service and monitoring approach
- Ease of installation and low cost for converting the existing system
- Substantial monthly cost savings
- Removing monitoring burden from onsite staff by allocating that responsibility to Kings III’s expertly-trained Emergency Dispatch Center, which provides a comprehensive layer of liability protection through pre-arrival medical instruction, call recording, language translation, and equipment testing capabilities.
Cushman & Wakefield awarded Kings III with the privilege of solving the property’s emergency communications problem.
Cushman & Wakefield had budgeted $96,667 and 2-4 years of time for installation completion for this project. Kings III installed it for free in two days! No dedicated phone lines were needed for any of the phones.
After a simple sales and agreement process, Kings III’s operations team configured a system for the 62 emergency phones spanning three primary buildings, a remote building, and an underground parking garage connecting the main and remote areas, all of which were monitored directly by Kings III AEMD and CPR-trained operators. This made for a seamless handoff, along with the significant time and cost savings.
It never gets old, meeting and exceeding a customer’s expectations, and the delight and surprise of this Cushman & Wakefield team makes what we do that much more rewarding. They were astonished that they were able to upgrade a system they previously had to monitor and maintain to a service that completely assumed all of these responsibilities AND helped to reduce cost and liability exposure. In fact, during initial discussions, we were repeatedly asked a question we get often, “What are we missing? This just seems too good to be true.”
Not everything that appears too good to be true, is. Let us help you with your next success story- contact us to lighten your load and reap the benefits of an improved emergency communications system.
SAVINGS WITH KINGS III:
- 2-4 Years
- Onsite Staff Responsibility
- Liability Exposure
Don’t Just Take it From Us…
One of our tenants recently got stuck in the elevator during a full building electrical shut down and was able to use the emergency phone to call the dispatcher, who then called our security guard, who then notified our engineer to restore power so we could bring the elevator to the ground floor. All in less than 15 minutes! If we didn't have Kings III in place, she could have been stuck in the elevator for several hours (if she had her cell, she may have had to call 911 which would have wasted valuable first responder resources to make a trip to the building.)
Executive Elevator, Inc. has been a partner with Kings III for several years. With exceptional customer service, reliability and expertise in their field, they've proven their professional capabilities many times. We've referred several customers to Kings III for emergency phone monitoring with outstanding results every time. The security of knowing every emergency call is being handled by a specialized emergency dispatch center with seamless efficiency, gives us and our customers the peace of mind that's rare in the world of elevators. We highly recommend a Kings III partnership.
When I first transferred to Houston, one of my properties used Kings III. At that time, the technician that serviced our site was Martin. Though I haven’t worked with him in years, he made such an impression on me for the years I had this property. He was responsive, amazing at helping us troubleshoot, and just so pleasant. This is the reason why King’s III is the only service I consider for my emergency phone needs. It’s great to know that he's still with your company, and you're fortunate to have him. I can’t think of another contractor whose employee left such an impression on me after all these years.
For suppliers, if I'm not thinking about you, you're doing your job. And I don't think about Kings III. There are 3 vendors I don't hesitate at all to refer to industry colleagues and Kings III is one of those.
With Kings III, I'm no longer left wondering if my communities will be able to get someone on the phone if there is elevator trouble. How do I know? I test it, and it works! They have provided me with peace of mind at my communities.
When choosing Kings III, the real sale for me was their reporting and conversation recording ability. This is definitely a system I recommend for our properties throughout for cost savings and liability concerns.
I should let Kings III sell you their products and pricing, but the services they provide have proven to be an excellent value for our company. They have come through for us in tight situations and I have the utmost confidence in them.
It means the world to me that I can always count on Kings III to watch over my property, help ensure its safety, and to provide a quick response. For that, I thank each and every single one of you.
I have been so happy with my experience with Kings III. I honestly wish Kings III could handle all of my phones. Every employee has been so easy to work with and understanding. I have to give a shout out to Kings III tech Robby. He has gone above and beyond, helping me identify lines and save a lot of money. I would recommend Kings III to all of my friends and colleagues.
I've always had much respect for Kings III largely because of the people that make up the company. Bob is no exception. He always responds to every email and phone call and takes the time to follow up on every request or inquiry. He fully understands the long standing partnership between Midwest Elevator and Kings III and delivers every time. He treats our potential clients with respect. We're passionate about taking care of our existing clients and shield them from high pressure sales people but I never hesitate to put Bob directly in touch with our customers to get a deal done.
We're a current customer of Kings III, using them for our pool phones at approximately 43 locations. We're very comfortable recommending them as a primary choice for emergency communications. Kings III has proven to be an extremely reliable vendor. The response times are quick and customer service is outstanding. Using Kings III, we have realized a substantial saving over previous vendors. Each of our locations is charged one low monthly fee for maintenance, warranty, and equipment service. When you consider value, liability protections and service, Kings III is an excellent choice.
I would like to express how pleased I am to work with Kings III. Kings III services our elevator communication needs for Lanidex Plaza, and we are extremely satisfied. Their state of the art system and 24-hour monitoring provides our team as well as our tenants with the comfort, safety and reliability necessary in the event of an elevator entrapment. Their total service package meets all our standards, including equipment testing and voice recordings of every call. It's comforting to know that if any question ever arises, the Kings III team is always available and ready to help.
Their services are unmatched. Kings III’s attention to detail, industry leading equipment,and top of the line services gives me the assurance that our tenants and owners will receive the best care possible, if ever necessary. Recently I had an insurance inspection and the inspector gave us ‘two thumbs up’ and said that is the most missed and neglected item in a building. He commended us on having Kings III and their professional staff literally at our fingertips.
On Monday, I got stuck in an elevator in my school’s building in Miami, Florida. I suffer from anxiety/panic attacks and claustrophobia and when I pressed the emergency button I got the most helpful person, Operator Steven. Steven stayed on the phone with me the whole time I was stuck and reassured me I was completely safe, help was on the way and that everything was going to be okay. He truly went above and beyond his job and for that I am very thankful.
Kings III is our primary choice for emergency communications for our elevators & pool sites. They provide full maintenance, warranty, and service of our equipment therefore, there are no surprise repair or replacement costs so I find it easy to budget for. It gives me peace of mind knowing that I am meeting all my emergency phone requirements in the most professional, productive, and economical manner.
As a property manager, the safety of our tenants in the event of an elevator entrapment coupled with the reliability of the emergency communication system, is a top priority. We recently took over a property that needed a new system immediately. I contacted Kings III and explained the necessity of having the system installed as soon as possible. They understood the issues, the need to move quickly and had the job complete the following morning. Their line seizing capabilities also provides a significant monthly savings.
Since signing up with Kings III, I have been shown that attention to detail and customer service are their top priority. I have always received immediate attention when something has gone wrong, which is very rare, but things happen. They are great at helping me troubleshoot situations before having to send a technician out which saves us all time and, I'm sure, money. When a technician does have to come out they are always professional and courteous. I value my relationship with this company and believe it will last well into the future.
Kings III has been a longstanding trusted partner with each of my new communities. They provide peace of mind, operational expertise and a wealth of experience to ensure my emergency systems are top notch. I value and depend on their extensive knowledge and innovative approach to their clients.
Our Kings III technician fixed both problems in our elevators. He is informative about the issues, able to address and repair them and communicates well with the business office. He is an asset to the Kings III team!
I would like to take the time to thank one of your customer service representatives, Tina. A visitor for one of the residents was trapped in the elevator and she stayed on the phone with her until help arrived. She should be commended for her outstanding customer service.
Kings III is always very prompt, fast, and efficient, and its staff very knowledgeable!
Kings III went out of their way to push scheduling up to meet our deadlines. Their service was invaluable to both us and our residents!
Our Kings III representative made it very easy to order the equipment and service. The rate is very reasonable and the technician who completed the installation was phenomenal!
When dealing with a modern installation in a 46-year-old building, the challenges are endless. Our Kings III technicians got the install completed by their combined knowledge and pure persistence.
Excellent customer service! Oscar was just fantastic and customer service at its best! Keep up the excellent work Kings III.
Our technician would not leave until he figured out the problem. He was awesome and definitely committed to his job and exhuming customer service!
Our Kings III technician at Canyon Grove was absolutely amazing. He did everything he could to figure out our issue, and went above and beyond to make sure we were taken care of. So much that I recommended him to two of our other properties. 100% from me.
Partnering with Kings III couldn't have been an easier decision for us. Their elevator phone monitoring provides a great value for our customers who love the additional features like call recording and auto-testing. Working with Kings III helps to free up our technician's time to focus on what we do best- providing expert and reliable elevator maintenance to our customers. It has been a mutually beneficial relationship and one that we plan to keep building on.
Kings III has never once failed to exceed our expectations with their wonderful technicians and great customer service.
Kings III had such a fast turnaround time and the part I needed was under warranty so no charge to me. Thanks!
Kings III makes it easy as a single point-of-contact for all your emergency response needs. With expertise in line connectivity, compliance codes, equipment maintenance and safety protocol, we offer the total package.