Fitness centers: Due to an abundance of both electric equipment as well as physical activity, fitness centers can be considered high-risk areas and require an extra level of safety.
Campus areas and parking lots: Over a 10-year period in the United States, 2000 people died in parking lots. The safety of outdoor pedestrians on your property is essential but not always at the forefront of your mind. Since outdoor phones like these are so visible, they are used for a myriad of instances, including children needing assistance, domestic disputes, burglary, theft, etc.
Stairwells, parking garages, and indoor gathering areas: All of these areas have higher traffic, but less visibility. The result? More opportunities for accidents and increased likelihood of crime. Poor cellular often renders personal phones useless in this setting.
Our Code Compliant Emergency Telephone Monitoring Solution
With the push of a button, a call is connected to our emergency dispatch center where live operators are available 24 hours a day, 7 days a week. Our operators assess the needs of the passengers and act accordingly, following a call-list designated by you or dispatching emergency services as needed.
Talking through medical instructions:
If a passenger requires immediate medical attention, a Kings III operator can provide assistance, providing a personal touch and extra care beyond the technology and software. We have Advanced Emergency Medical Dispatch certified (AEMD) operators, which means they are able to provide step-by-step pre-arrival instructions (including CPR) as needed. An Advanced Emergency Medical Dispatch certification exceeds all national requirements and allows emergency dispatchers to handle emergency calls appropriately and provide the response the caller deserves and the situation demands.
If no medical attention is required but a caller is scared or anxious, the operator will remain on the phone line to offer continual assurance until they are calmed or released. We will even go as far as notifying loved ones or employers of the situation on behalf of a caller.
In the event a call is activated from the same area more than once in an hour and no one responds, our operators will contact onsite personnel to check on the area in question.
What about accidental dials and false alarms, perceived as false or otherwise? How are these handled by your phone monitoring services to best address safety?
One of the many benefits of Kings III’s emergency monitoring service is that it allows us to mitigate false alarms and prevent them from tying up vital resources such as police, firefighters, and EMS. Rest assured, however, that if there are any issues with communication during the call, if we can hear the caller but he or she cannot hear us, we do not stop until we can ensure that no emergency exists.
If any of the scenarios above occur and we cannot verify whether everything is alright through the phone that was activated, we take special measures. In situations where we can hear a caller on the line but can’t get a response, an operator will begin contacting those listed on an emergency call-list designated by the property so that someone on-site can look into the situation. As the property owner, you get to choose ahead of time exactly who is called, at what number, and in what order. If we’re able to reach someone to go and check that everything is alright at the area that the call originated from, the process can end there. Otherwise, if we are unable to reach anyone on the call list, then the call will be escalated to the appropriate emergency authorities.