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What the Latest Elevator Safety Code Says About Your Emergency Phones & How CabView™ Can Help

Latest Elevator Safety Code

The end of 2019 brought us the publication of the updated ASME A17.1/CSA B44 Safety Code for Elevators and Escalators. As is typical with any code revision, we found our customers and other equipment owners and maintainers/installers asking, “What does this mean for me?”

First things first: This page deals with information centering around the 2019 ASME A17.1 update, which is not currently applicable to everyone. It’s important to note that the specific requirements to meet elevator code can vary by state based on the code year your state adopts. Visit our table further down on the page and select your state to identify the code year applicable in your location and specific requirements for your emergency elevator phones. Of course, it’s always beneficial to be familiar with changes that your state will likely adopt in the future. Read on for more information on the 2019 elevator code changes related to emergency elevator phone monitoring and capabilities.

Looking for information on elevator video communication in regards to the 2018 International Building Code update? Get your info here.

Now let’s get down to the changes– You can find a bulk of the updated language in Section 2.27.1: Car Emergency Signaling Devices.

ASME A17.1/CSA B44 2019, Section 2.27.1: Car Emergency Signaling Devices has been updated to require:

  1. Two-way message display in the elevator cab for hearing and/or speech impaired
  2. A means for authorized emergency personnel to view video footage of passengers anywhere in the cab
  3. A means activated by authorized emergency personnel to change the cab message to indicate help is on-site if over 60 feet of travel

See our Elevator World article on the 2019 ASME elevator code updates. 

What does this mean? The distinction here from codes past is the inclusion of requirements specifying how a person who answers an elevator entrapment call communicates with who is in the elevator. Two-way communication has always been important, but now there is more specific language to help elevator riders get the help they need. The code updates were established as a means of better assisting those who are deaf, hard of hearing, or speech impaired. However, that’s not to say the updates won’t help with all calls placed from an elevator phone, especially when it comes to every day false alarms.

We’ve all been there when the elevator help phone button is pushed accidentally, and the passengers pretend it didn’t happen or, maybe just walk out of the elevator. What does a monitoring station do if it doesn’t get an answer? Monitoring stations receive up to 1,000 false calls every day, but what if a rider needs help but can’t be heard? These updates will allow for clarity, thus preventing more unnecessary dispatches for help.

The accomplishments these changes intend to meet include providing additional assurance, not only for those placing the call for help but also for those answering the call. If a passenger does not or cannot respond– possibly because they are speech- or hearing-impaired– the new code means emergency personnel will now be able to use a nonverbal means to communicate. This can be accomplished by posting messages in real-time on an in-car display. Operators will select prewritten messages, and passengers will be able to respond “yes” or “no” back to the monitoring personnel using the “Door Open” and “Door Closed” pushbuttons, like the example shown below.

GET INFORMATION ABOUT MUST-KNOW ELEVATOR CODE UPDATES

ASME 2019 Updates Image

WEBINAR: Three Things You Need to Know About ASME/IBC Elevator Communication Code Updates

The latest ASME/IBC code updates drastically affect what’s required of your elevator emergency communications system. Get the breakdown in a live webinar and Q&A  from our experts, including our in-house qualified elevator inspector and ASME Electrical Code Committee member.

ASME A17.1 Video Communication

The requirement for a one-way elevator video communication stream allows emergency personnel to see inside the elevator, which gives them the ability to better assess the situation, such as confirming whether there is a passenger who cannot respond due to disability or incapacitation. Live, encrypted video of the elevator interior would be available to the remote-monitoring local station, local fire control panel, or building security desk. Kings III can provide a cellular data connection as these increased requirements demand a complex set of deliverables with additional post-installation responsibilities.

Meet The New Two-Way Video & Messaging Elevator Code

Our best-in-class emergency phone + monitoring solutions provide peace of mind and are backed by decades of expertise-now compatible with video and messaging systems

Learn More

Below, you can find an overview of ASME A17.1 elevator code requirements by year, including those updates made in 2019.

Select your state to highlight the ASME code year that the state follows.

ASME A17.1/CSA B-44 Code Requirements & Year20002004/072010/13/162019
Select a State...Two-way communication between elevator and authorized personnel1111none
Select a State...On-site communications if over 60 ft of travel1111
Select a State...Communication between the elevator and the remote machine or remote control rooms required3333
Select a State...Answer by live authorized personnel - no automated answering1111
Select a State...Communication capability for onsite authorized/emergency personnel1111
Select a State...On-site monitoring if staffed 24/7 by authorized personnel1111
Select a State...Location identification on demand to authorized personnel1111
Select a State...Location identification without voice communication (ADA compliance date 1994)2111
Select a State...Hands free devices only (handsets not approved)111
Select a State...Automatic answer when calling into elevator111
Select a State...Automatic redirect if no answer onsite111
Select a State...Offsite communication shall not interfere with on-site communications111
Select a State...Local telephone line status monitoring and local alert11
Select a State...Two-way message display in cab for hearing and/or speech impaired *1
Select a State...Means for authorized personnel to view video of passengers anywhere in cab *1
Select a State...Means activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
AlabamaTwo-way communication between elevator and authorized personnel11112016
AlabamaOn-site communications if over 60 ft of travel1111
AlabamaCommunication between the elevator and the remote machine or remote control rooms required3333
AlabamaAnswer by live authorized personnel - no automated answering1111
AlabamaCommunication capability for onsite authorized/emergency personnel1111
AlabamaOn-site monitoring if staffed 24/7 bu authorized personnel1111
AlabamaLocation identification on demand to authorized personnel1111
AlabamaLocation identification without voice communication (ADA compliance date 1994)2111
AlabamaHands free devices only (handsets not approved)111
AlabamaAutomatic answer when calling into elevator111
AlabamaAutomatic redirect if no answer onsite111
AlabamaOffsite communication shall not interfere with on-site communications111
AlabamaLocal telephone line status monitoring and local alert11
AlabamaTwo-way message display in cab for hearing and/or speech impaired *1
AlabamaMeans for authorized personnel to view video of passengers anywhere in cab *1
AlabamaMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
AlaskaTwo-way communication between elevator and authorized personnel11112013
AlaskaOn-site communications if over 60 ft of travel1111
AlaskaCommunication between the elevator and the remote machine or remote control rooms required3333
AlaskaAnswer by live authorized personnel - no automated answering1111
AlaskaCommunication capability for onsite authorized/emergency personnel1111
AlaskaOn-site monitoring if staffed 24/7 bu authorized personnel1111
AlaskaLocation identification on demand to authorized personnel1111
AlaskaLocation identification without voice communication (ADA compliance date 1994)2111
AlaskaHands free devices only (handsets not approved)111
AlaskaAutomatic answer when calling into elevator111
AlaskaAutomatic redirect if no answer onsite111
AlaskaOffsite communication shall not interfere with on-site communications111
AlaskaLocal telephone line status monitoring and local alert11
AlaskaTwo-way message display in cab for hearing and/or speech impaired *1
AlaskaMeans for authorized personnel to view video of passengers anywhere in cab *1
AlaskaMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
ArizonaTwo-way communication between elevator and authorized personnel11112007
ArizonaOn-site communications if over 60 ft of travel1111
ArizonaCommunication between the elevator and the remote machine or remote control rooms required3333
ArizonaAnswer by live authorized personnel - no automated answering1111
ArizonaCommunication capability for onsite authorized/emergency personnel1111
ArizonaOn-site monitoring if staffed 24/7 bu authorized personnel1111
ArizonaLocation identification on demand to authorized personnel1111
ArizonaLocation identification without voice communication (ADA compliance date 1994)2111
ArizonaHands free devices only (handsets not approved)111
ArizonaAutomatic answer when calling into elevator111
ArizonaAutomatic redirect if no answer onsite111
ArizonaOffsite communication shall not interfere with on-site communications111
ArizonaLocal telephone line status monitoring and local alert11
ArizonaTwo-way message display in cab for hearing and/or speech impaired *1
ArizonaMeans for authorized personnel to view video of passengers anywhere in cab *1
ArizonaMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
ArkansasTwo-way communication between elevator and authorized personnel11112007
ArkansasOn-site communications if over 60 ft of travel1111
ArkansasCommunication between the elevator and the remote machine or remote control rooms required3333
ArkansasAnswer by live authorized personnel - no automated answering1111
ArkansasCommunication capability for onsite authorized/emergency personnel1111
ArkansasOn-site monitoring if staffed 24/7 bu authorized personnel1111
ArkansasLocation identification on demand to authorized personnel1111
ArkansasLocation identification without voice communication (ADA compliance date 1994)2111
ArkansasHands free devices only (handsets not approved)111
ArkansasAutomatic answer when calling into elevator111
ArkansasAutomatic redirect if no answer onsite111
ArkansasOffsite communication shall not interfere with on-site communications111
ArkansasLocal telephone line status monitoring and local alert11
ArkansasTwo-way message display in cab for hearing and/or speech impaired *1
ArkansasMeans for authorized personnel to view video of passengers anywhere in cab *1
ArkansasMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
CaliforniaTwo-way communication between elevator and authorized personnel11112004
CaliforniaOn-site communications if over 60 ft of travel1111
CaliforniaCommunication between the elevator and the remote machine or remote control rooms required3333
CaliforniaAnswer by live authorized personnel - no automated answering1111
CaliforniaCommunication capability for onsite authorized/emergency personnel1111
CaliforniaOn-site monitoring if staffed 24/7 bu authorized personnel1111
CaliforniaLocation identification on demand to authorized personnel1111
CaliforniaLocation identification without voice communication (ADA compliance date 1994)2111
CaliforniaHands free devices only (handsets not approved)111
CaliforniaAutomatic answer when calling into elevator111
CaliforniaAutomatic redirect if no answer onsite111
CaliforniaOffsite communication shall not interfere with on-site communications111
CaliforniaLocal telephone line status monitoring and local alert11
CaliforniaTwo-way message display in cab for hearing and/or speech impaired *1
CaliforniaMeans for authorized personnel to view video of passengers anywhere in cab *1
CaliforniaMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
ColoradoTwo-way communication between elevator and authorized personnel11112013
ColoradoOn-site communications if over 60 ft of travel1111
ColoradoCommunication between the elevator and the remote machine or remote control rooms required3333
ColoradoAnswer by live authorized personnel - no automated answering1111
ColoradoCommunication capability for onsite authorized/emergency personnel1111
ColoradoOn-site monitoring if staffed 24/7 bu authorized personnel1111
ColoradoLocation identification on demand to authorized personnel1111
ColoradoLocation identification without voice communication (ADA compliance date 1994)2111
ColoradoHands free devices only (handsets not approved)111
ColoradoAutomatic answer when calling into elevator111
ColoradoAutomatic redirect if no answer onsite111
ColoradoOffsite communication shall not interfere with on-site communications111
ColoradoLocal telephone line status monitoring and local alert11
ColoradoTwo-way message display in cab for hearing and/or speech impaired *1
ColoradoMeans for authorized personnel to view video of passengers anywhere in cab *1
ColoradoMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
ConnecticutTwo-way communication between elevator and authorized personnel11112013
ConnecticutOn-site communications if over 60 ft of travel1111
ConnecticutCommunication between the elevator and the remote machine or remote control rooms required3333
ConnecticutAnswer by live authorized personnel - no automated answering1111
ConnecticutCommunication capability for onsite authorized/emergency personnel1111
ConnecticutOn-site monitoring if staffed 24/7 bu authorized personnel1111
ConnecticutLocation identification on demand to authorized personnel1111
ConnecticutLocation identification without voice communication (ADA compliance date 1994)2111
ConnecticutHands free devices only (handsets not approved)111
ConnecticutAutomatic answer when calling into elevator111
ConnecticutAutomatic redirect if no answer onsite111
ConnecticutOffsite communication shall not interfere with on-site communications111
ConnecticutLocal telephone line status monitoring and local alert11
ConnecticutTwo-way message display in cab for hearing and/or speech impaired *1
ConnecticutMeans for authorized personnel to view video of passengers anywhere in cab *1
ConnecticutMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
DelawareTwo-way communication between elevator and authorized personnel1111none
DelawareOn-site communications if over 60 ft of travel1111
DelawareCommunication between the elevator and the remote machine or remote control rooms required3333
DelawareAnswer by live authorized personnel - no automated answering1111
DelawareCommunication capability for onsite authorized/emergency personnel1111
DelawareOn-site monitoring if staffed 24/7 bu authorized personnel1111
DelawareLocation identification on demand to authorized personnel1111
DelawareLocation identification without voice communication (ADA compliance date 1994)2111
DelawareHands free devices only (handsets not approved)111
DelawareAutomatic answer when calling into elevator111
DelawareAutomatic redirect if no answer onsite111
DelawareOffsite communication shall not interfere with on-site communications111
DelawareLocal telephone line status monitoring and local alert11
DelawareTwo-way message display in cab for hearing and/or speech impaired *1
DelawareMeans for authorized personnel to view video of passengers anywhere in cab *1
DelawareMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
FloridaTwo-way communication between elevator and authorized personnel11112013
FloridaOn-site communications if over 60 ft of travel1111
FloridaCommunication between the elevator and the remote machine or remote control rooms required3333
FloridaAnswer by live authorized personnel - no automated answering1111
FloridaCommunication capability for onsite authorized/emergency personnel1111
FloridaOn-site monitoring if staffed 24/7 bu authorized personnel1111
FloridaLocation identification on demand to authorized personnel1111
FloridaLocation identification without voice communication (ADA compliance date 1994)2111
FloridaHands free devices only (handsets not approved)111
FloridaAutomatic answer when calling into elevator111
FloridaAutomatic redirect if no answer onsite111
FloridaOffsite communication shall not interfere with on-site communications111
FloridaLocal telephone line status monitoring and local alert11
FloridaTwo-way message display in cab for hearing and/or speech impaired *1
FloridaMeans for authorized personnel to view video of passengers anywhere in cab *1
FloridaMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
GeorgiaTwo-way communication between elevator and authorized personnel11112019
GeorgiaOn-site communications if over 60 ft of travel1111
GeorgiaCommunication between the elevator and the remote machine or remote control rooms required3333
GeorgiaAnswer by live authorized personnel - no automated answering1111
GeorgiaCommunication capability for onsite authorized/emergency personnel1111
GeorgiaOn-site monitoring if staffed 24/7 bu authorized personnel1111
GeorgiaLocation identification on demand to authorized personnel1111
GeorgiaLocation identification without voice communication (ADA compliance date 1994)2111
GeorgiaHands free devices only (handsets not approved)111
GeorgiaAutomatic answer when calling into elevator111
GeorgiaAutomatic redirect if no answer onsite111
GeorgiaOffsite communication shall not interfere with on-site communications111
GeorgiaLocal telephone line status monitoring and local alert11
GeorgiaTwo-way message display in cab for hearing and/or speech impaired *1
GeorgiaMeans for authorized personnel to view video of passengers anywhere in cab *1
GeorgiaMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
HawaiiTwo-way communication between elevator and authorized personnel11112010
HawaiiOn-site communications if over 60 ft of travel1111
HawaiiCommunication between the elevator and the remote machine or remote control rooms required3333
HawaiiAnswer by live authorized personnel - no automated answering1111
HawaiiCommunication capability for onsite authorized/emergency personnel1111
HawaiiOn-site monitoring if staffed 24/7 bu authorized personnel1111
HawaiiLocation identification on demand to authorized personnel1111
HawaiiLocation identification without voice communication (ADA compliance date 1994)2111
HawaiiHands free devices only (handsets not approved)111
HawaiiAutomatic answer when calling into elevator111
HawaiiAutomatic redirect if no answer onsite111
HawaiiOffsite communication shall not interfere with on-site communications111
HawaiiLocal telephone line status monitoring and local alert11
HawaiiTwo-way message display in cab for hearing and/or speech impaired *1
HawaiiMeans for authorized personnel to view video of passengers anywhere in cab *1
HawaiiMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
IdahoTwo-way communication between elevator and authorized personnel11112016
IdahoOn-site communications if over 60 ft of travel1111
IdahoCommunication between the elevator and the remote machine or remote control rooms required3333
IdahoAnswer by live authorized personnel - no automated answering1111
IdahoCommunication capability for onsite authorized/emergency personnel1111
IdahoOn-site monitoring if staffed 24/7 bu authorized personnel1111
IdahoLocation identification on demand to authorized personnel1111
IdahoLocation identification without voice communication (ADA compliance date 1994)2111
IdahoHands free devices only (handsets not approved)111
IdahoAutomatic answer when calling into elevator111
IdahoAutomatic redirect if no answer onsite111
IdahoOffsite communication shall not interfere with on-site communications111
IdahoLocal telephone line status monitoring and local alert11
IdahoTwo-way message display in cab for hearing and/or speech impaired *1
IdahoMeans for authorized personnel to view video of passengers anywhere in cab *1
IdahoMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
IllinoisTwo-way communication between elevator and authorized personnel11112019
IllinoisOn-site communications if over 60 ft of travel1111
IllinoisCommunication between the elevator and the remote machine or remote control rooms required3333
IllinoisAnswer by live authorized personnel - no automated answering1111
IllinoisCommunication capability for onsite authorized/emergency personnel1111
IllinoisOn-site monitoring if staffed 24/7 bu authorized personnel1111
IllinoisLocation identification on demand to authorized personnel1111
IllinoisLocation identification without voice communication (ADA compliance date 1994)2111
IllinoisHands free devices only (handsets not approved)111
IllinoisAutomatic answer when calling into elevator111
IllinoisAutomatic redirect if no answer onsite111
IllinoisOffsite communication shall not interfere with on-site communications111
IllinoisLocal telephone line status monitoring and local alert11
IllinoisTwo-way message display in cab for hearing and/or speech impaired *1
IllinoisMeans for authorized personnel to view video of passengers anywhere in cab *1
IllinoisMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
IndianaTwo-way communication between elevator and authorized personnel11112007
IndianaOn-site communications if over 60 ft of travel1111
IndianaCommunication between the elevator and the remote machine or remote control rooms required3333
IndianaAnswer by live authorized personnel - no automated answering1111
IndianaCommunication capability for onsite authorized/emergency personnel1111
IndianaOn-site monitoring if staffed 24/7 bu authorized personnel1111
IndianaLocation identification on demand to authorized personnel1111
IndianaLocation identification without voice communication (ADA compliance date 1994)2111
IndianaHands free devices only (handsets not approved)111
IndianaAutomatic answer when calling into elevator111
IndianaAutomatic redirect if no answer onsite111
IndianaOffsite communication shall not interfere with on-site communications111
IndianaLocal telephone line status monitoring and local alert11
IndianaTwo-way message display in cab for hearing and/or speech impaired *1
IndianaMeans for authorized personnel to view video of passengers anywhere in cab *1
IndianaMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
IowaTwo-way communication between elevator and authorized personnel11112016
IowaOn-site communications if over 60 ft of travel1111
IowaCommunication between the elevator and the remote machine or remote control rooms required3333
IowaAnswer by live authorized personnel - no automated answering1111
IowaCommunication capability for onsite authorized/emergency personnel1111
IowaOn-site monitoring if staffed 24/7 bu authorized personnel1111
IowaLocation identification on demand to authorized personnel1111
IowaLocation identification without voice communication (ADA compliance date 1994)2111
IowaHands free devices only (handsets not approved)111
IowaAutomatic answer when calling into elevator111
IowaAutomatic redirect if no answer onsite111
IowaOffsite communication shall not interfere with on-site communications111
IowaLocal telephone line status monitoring and local alert11
IowaTwo-way message display in cab for hearing and/or speech impaired *1
IowaMeans for authorized personnel to view video of passengers anywhere in cab *1
IowaMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
KansasTwo-way communication between elevator and authorized personnel1111none
KansasOn-site communications if over 60 ft of travel1111
KansasCommunication between the elevator and the remote machine or remote control rooms required3333
KansasAnswer by live authorized personnel - no automated answering1111
KansasCommunication capability for onsite authorized/emergency personnel1111
KansasOn-site monitoring if staffed 24/7 bu authorized personnel1111
KansasLocation identification on demand to authorized personnel1111
KansasLocation identification without voice communication (ADA compliance date 1994)2111
KansasHands free devices only (handsets not approved)111
KansasAutomatic answer when calling into elevator111
KansasAutomatic redirect if no answer onsite111
KansasOffsite communication shall not interfere with on-site communications111
KansasLocal telephone line status monitoring and local alert11
KansasTwo-way message display in cab for hearing and/or speech impaired *1
KansasMeans for authorized personnel to view video of passengers anywhere in cab *1
KansasMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
KentuckyTwo-way communication between elevator and authorized personnel11112010
KentuckyOn-site communications if over 60 ft of travel1111
KentuckyCommunication between the elevator and the remote machine or remote control rooms required3333
KentuckyAnswer by live authorized personnel - no automated answering1111
KentuckyCommunication capability for onsite authorized/emergency personnel1111
KentuckyOn-site monitoring if staffed 24/7 bu authorized personnel1111
KentuckyLocation identification on demand to authorized personnel1111
KentuckyLocation identification without voice communication (ADA compliance date 1994)2111
KentuckyHands free devices only (handsets not approved)111
KentuckyAutomatic answer when calling into elevator111
KentuckyAutomatic redirect if no answer onsite111
KentuckyOffsite communication shall not interfere with on-site communications111
KentuckyLocal telephone line status monitoring and local alert11
KentuckyTwo-way message display in cab for hearing and/or speech impaired *1
KentuckyMeans for authorized personnel to view video of passengers anywhere in cab *1
KentuckyMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
LouisianaTwo-way communication between elevator and authorized personnel11112013
LouisianaOn-site communications if over 60 ft of travel1111
LouisianaCommunication between the elevator and the remote machine or remote control rooms required3333
LouisianaAnswer by live authorized personnel - no automated answering1111
LouisianaCommunication capability for onsite authorized/emergency personnel1111
LouisianaOn-site monitoring if staffed 24/7 bu authorized personnel1111
LouisianaLocation identification on demand to authorized personnel1111
LouisianaLocation identification without voice communication (ADA compliance date 1994)2111
LouisianaHands free devices only (handsets not approved)111
LouisianaAutomatic answer when calling into elevator111
LouisianaAutomatic redirect if no answer onsite111
LouisianaOffsite communication shall not interfere with on-site communications111
LouisianaLocal telephone line status monitoring and local alert11
LouisianaTwo-way message display in cab for hearing and/or speech impaired *1
LouisianaMeans for authorized personnel to view video of passengers anywhere in cab *1
LouisianaMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
MaineTwo-way communication between elevator and authorized personnel11112013
MaineOn-site communications if over 60 ft of travel1111
MaineCommunication between the elevator and the remote machine or remote control rooms required3333
MaineAnswer by live authorized personnel - no automated answering1111
MaineCommunication capability for onsite authorized/emergency personnel1111
MaineOn-site monitoring if staffed 24/7 bu authorized personnel1111
MaineLocation identification on demand to authorized personnel1111
MaineLocation identification without voice communication (ADA compliance date 1994)2111
MaineHands free devices only (handsets not approved)111
MaineAutomatic answer when calling into elevator111
MaineAutomatic redirect if no answer onsite111
MaineOffsite communication shall not interfere with on-site communications111
MaineLocal telephone line status monitoring and local alert11
MaineTwo-way message display in cab for hearing and/or speech impaired *1
MaineMeans for authorized personnel to view video of passengers anywhere in cab *1
MaineMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
MarylandTwo-way communication between elevator and authorized personnel11112016
MarylandOn-site communications if over 60 ft of travel1111
MarylandCommunication between the elevator and the remote machine or remote control rooms required3333
MarylandAnswer by live authorized personnel - no automated answering1111
MarylandCommunication capability for onsite authorized/emergency personnel1111
MarylandOn-site monitoring if staffed 24/7 bu authorized personnel1111
MarylandLocation identification on demand to authorized personnel1111
MarylandLocation identification without voice communication (ADA compliance date 1994)2111
MarylandHands free devices only (handsets not approved)111
MarylandAutomatic answer when calling into elevator111
MarylandAutomatic redirect if no answer onsite111
MarylandOffsite communication shall not interfere with on-site communications111
MarylandLocal telephone line status monitoring and local alert11
MarylandTwo-way message display in cab for hearing and/or speech impaired *1
MarylandMeans for authorized personnel to view video of passengers anywhere in cab *1
MarylandMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
MassachussettsTwo-way communication between elevator and authorized personnel11112013
MassachussettsOn-site communications if over 60 ft of travel1111
MassachussettsCommunication between the elevator and the remote machine or remote control rooms required3333
MassachussettsAnswer by live authorized personnel - no automated answering1111
MassachussettsCommunication capability for onsite authorized/emergency personnel1111
MassachussettsOn-site monitoring if staffed 24/7 bu authorized personnel1111
MassachussettsLocation identification on demand to authorized personnel1111
MassachussettsLocation identification without voice communication (ADA compliance date 1994)2111
MassachussettsHands free devices only (handsets not approved)111
MassachussettsAutomatic answer when calling into elevator111
MassachussettsAutomatic redirect if no answer onsite111
MassachussettsOffsite communication shall not interfere with on-site communications111
MassachussettsLocal telephone line status monitoring and local alert11
MassachussettsTwo-way message display in cab for hearing and/or speech impaired *1
MassachussettsMeans for authorized personnel to view video of passengers anywhere in cab *1
MassachussettsMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
MichiganTwo-way communication between elevator and authorized personnel11112010
MichiganOn-site communications if over 60 ft of travel1111
MichiganCommunication between the elevator and the remote machine or remote control rooms required3333
MichiganAnswer by live authorized personnel - no automated answering1111
MichiganCommunication capability for onsite authorized/emergency personnel1111
MichiganOn-site monitoring if staffed 24/7 bu authorized personnel1111
MichiganLocation identification on demand to authorized personnel1111
MichiganLocation identification without voice communication (ADA compliance date 1994)2111
MichiganHands free devices only (handsets not approved)111
MichiganAutomatic answer when calling into elevator111
MichiganAutomatic redirect if no answer onsite111
MichiganOffsite communication shall not interfere with on-site communications111
MichiganLocal telephone line status monitoring and local alert11
MichiganTwo-way message display in cab for hearing and/or speech impaired *1
MichiganMeans for authorized personnel to view video of passengers anywhere in cab *1
MichiganMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
MinnesotaTwo-way communication between elevator and authorized personnel11112010
MinnesotaOn-site communications if over 60 ft of travel1111
MinnesotaCommunication between the elevator and the remote machine or remote control rooms required3333
MinnesotaAnswer by live authorized personnel - no automated answering1111
MinnesotaCommunication capability for onsite authorized/emergency personnel1111
MinnesotaOn-site monitoring if staffed 24/7 bu authorized personnel1111
MinnesotaLocation identification on demand to authorized personnel1111
MinnesotaLocation identification without voice communication (ADA compliance date 1994)2111
MinnesotaHands free devices only (handsets not approved)111
MinnesotaAutomatic answer when calling into elevator111
MinnesotaAutomatic redirect if no answer onsite111
MinnesotaOffsite communication shall not interfere with on-site communications111
MinnesotaLocal telephone line status monitoring and local alert11
MinnesotaTwo-way message display in cab for hearing and/or speech impaired *1
MinnesotaMeans for authorized personnel to view video of passengers anywhere in cab *1
MinnesotaMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
MississippiTwo-way communication between elevator and authorized personnel11112016
MississippiOn-site communications if over 60 ft of travel1111
MississippiCommunication between the elevator and the remote machine or remote control rooms required3333
MississippiAnswer by live authorized personnel - no automated answering1111
MississippiCommunication capability for onsite authorized/emergency personnel1111
MississippiOn-site monitoring if staffed 24/7 bu authorized personnel1111
MississippiLocation identification on demand to authorized personnel1111
MississippiLocation identification without voice communication (ADA compliance date 1994)2111
MississippiHands free devices only (handsets not approved)111
MississippiAutomatic answer when calling into elevator111
MississippiAutomatic redirect if no answer onsite111
MississippiOffsite communication shall not interfere with on-site communications111
MississippiLocal telephone line status monitoring and local alert11
MississippiTwo-way message display in cab for hearing and/or speech impaired *1
MississippiMeans for authorized personnel to view video of passengers anywhere in cab *1
MississippiMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
MissouriTwo-way communication between elevator and authorized personnel11112016
MissouriOn-site communications if over 60 ft of travel1111
MissouriCommunication between the elevator and the remote machine or remote control rooms required3333
MissouriAnswer by live authorized personnel - no automated answering1111
MissouriCommunication capability for onsite authorized/emergency personnel1111
MissouriOn-site monitoring if staffed 24/7 bu authorized personnel1111
MissouriLocation identification on demand to authorized personnel1111
MissouriLocation identification without voice communication (ADA compliance date 1994)2111
MissouriHands free devices only (handsets not approved)111
MissouriAutomatic answer when calling into elevator111
MissouriAutomatic redirect if no answer onsite111
MissouriOffsite communication shall not interfere with on-site communications111
MissouriLocal telephone line status monitoring and local alert11
MissouriTwo-way message display in cab for hearing and/or speech impaired *1
MissouriMeans for authorized personnel to view video of passengers anywhere in cab *1
MissouriMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
MontanaTwo-way communication between elevator and authorized personnel11112004
MontanaOn-site communications if over 60 ft of travel1111
MontanaCommunication between the elevator and the remote machine or remote control rooms required3333
MontanaAnswer by live authorized personnel - no automated answering1111
MontanaCommunication capability for onsite authorized/emergency personnel1111
MontanaOn-site monitoring if staffed 24/7 bu authorized personnel1111
MontanaLocation identification on demand to authorized personnel1111
MontanaLocation identification without voice communication (ADA compliance date 1994)2111
MontanaHands free devices only (handsets not approved)111
MontanaAutomatic answer when calling into elevator111
MontanaAutomatic redirect if no answer onsite111
MontanaOffsite communication shall not interfere with on-site communications111
MontanaLocal telephone line status monitoring and local alert11
MontanaTwo-way message display in cab for hearing and/or speech impaired *1
MontanaMeans for authorized personnel to view video of passengers anywhere in cab *1
MontanaMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
NebraskaTwo-way communication between elevator and authorized personnel11112013
NebraskaOn-site communications if over 60 ft of travel1111
NebraskaCommunication between the elevator and the remote machine or remote control rooms required3333
NebraskaAnswer by live authorized personnel - no automated answering1111
NebraskaCommunication capability for onsite authorized/emergency personnel1111
NebraskaOn-site monitoring if staffed 24/7 bu authorized personnel1111
NebraskaLocation identification on demand to authorized personnel1111
NebraskaLocation identification without voice communication (ADA compliance date 1994)2111
NebraskaHands free devices only (handsets not approved)111
NebraskaAutomatic answer when calling into elevator111
NebraskaAutomatic redirect if no answer onsite111
NebraskaOffsite communication shall not interfere with on-site communications111
NebraskaLocal telephone line status monitoring and local alert11
NebraskaTwo-way message display in cab for hearing and/or speech impaired *1
NebraskaMeans for authorized personnel to view video of passengers anywhere in cab *1
NebraskaMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
NevadaTwo-way communication between elevator and authorized personnel11112013
NevadaOn-site communications if over 60 ft of travel1111
NevadaCommunication between the elevator and the remote machine or remote control rooms required3333
NevadaAnswer by live authorized personnel - no automated answering1111
NevadaCommunication capability for onsite authorized/emergency personnel1111
NevadaOn-site monitoring if staffed 24/7 bu authorized personnel1111
NevadaLocation identification on demand to authorized personnel1111
NevadaLocation identification without voice communication (ADA compliance date 1994)2111
NevadaHands free devices only (handsets not approved)111
NevadaAutomatic answer when calling into elevator111
NevadaAutomatic redirect if no answer onsite111
NevadaOffsite communication shall not interfere with on-site communications111
NevadaLocal telephone line status monitoring and local alert11
NevadaTwo-way message display in cab for hearing and/or speech impaired *1
NevadaMeans for authorized personnel to view video of passengers anywhere in cab *1
NevadaMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
New HampshireTwo-way communication between elevator and authorized personnel11112016
New HampshireOn-site communications if over 60 ft of travel1111
New HampshireCommunication between the elevator and the remote machine or remote control rooms required3333
New HampshireAnswer by live authorized personnel - no automated answering1111
New HampshireCommunication capability for onsite authorized/emergency personnel1111
New HampshireOn-site monitoring if staffed 24/7 bu authorized personnel1111
New HampshireLocation identification on demand to authorized personnel1111
New HampshireLocation identification without voice communication (ADA compliance date 1994)2111
New HampshireHands free devices only (handsets not approved)111
New HampshireAutomatic answer when calling into elevator111
New HampshireAutomatic redirect if no answer onsite111
New HampshireOffsite communication shall not interfere with on-site communications111
New HampshireLocal telephone line status monitoring and local alert11
New HampshireTwo-way message display in cab for hearing and/or speech impaired *1
New HampshireMeans for authorized personnel to view video of passengers anywhere in cab *1
New HampshireMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
New JerseyTwo-way communication between elevator and authorized personnel11112013
New JerseyOn-site communications if over 60 ft of travel1111
New JerseyCommunication between the elevator and the remote machine or remote control rooms required3333
New JerseyAnswer by live authorized personnel - no automated answering1111
New JerseyCommunication capability for onsite authorized/emergency personnel1111
New JerseyOn-site monitoring if staffed 24/7 bu authorized personnel1111
New JerseyLocation identification on demand to authorized personnel1111
New JerseyLocation identification without voice communication (ADA compliance date 1994)2111
New JerseyHands free devices only (handsets not approved)111
New JerseyAutomatic answer when calling into elevator111
New JerseyAutomatic redirect if no answer onsite111
New JerseyOffsite communication shall not interfere with on-site communications111
New JerseyLocal telephone line status monitoring and local alert11
New JerseyTwo-way message display in cab for hearing and/or speech impaired *1
New JerseyMeans for authorized personnel to view video of passengers anywhere in cab *1
New JerseyMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
New MexicoTwo-way communication between elevator and authorized personnel1111none
New MexicoOn-site communications if over 60 ft of travel1111
New MexicoCommunication between the elevator and the remote machine or remote control rooms required3333
New MexicoAnswer by live authorized personnel - no automated answering1111
New MexicoCommunication capability for onsite authorized/emergency personnel1111
New MexicoOn-site monitoring if staffed 24/7 bu authorized personnel1111
New MexicoLocation identification on demand to authorized personnel1111
New MexicoLocation identification without voice communication (ADA compliance date 1994)2111
New MexicoHands free devices only (handsets not approved)111
New MexicoAutomatic answer when calling into elevator111
New MexicoAutomatic redirect if no answer onsite111
New MexicoOffsite communication shall not interfere with on-site communications111
New MexicoLocal telephone line status monitoring and local alert11
New MexicoTwo-way message display in cab for hearing and/or speech impaired *1
New MexicoMeans for authorized personnel to view video of passengers anywhere in cab *1
New MexicoMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
New YorkTwo-way communication between elevator and authorized personnel11112013
New YorkOn-site communications if over 60 ft of travel1111
New YorkCommunication between the elevator and the remote machine or remote control rooms required3333
New YorkAnswer by live authorized personnel - no automated answering1111
New YorkCommunication capability for onsite authorized/emergency personnel1111
New YorkOn-site monitoring if staffed 24/7 bu authorized personnel1111
New YorkLocation identification on demand to authorized personnel1111
New YorkLocation identification without voice communication (ADA compliance date 1994)2111
New YorkHands free devices only (handsets not approved)111
New YorkAutomatic answer when calling into elevator111
New YorkAutomatic redirect if no answer onsite111
New YorkOffsite communication shall not interfere with on-site communications111
New YorkLocal telephone line status monitoring and local alert11
New YorkTwo-way message display in cab for hearing and/or speech impaired *1
New YorkMeans for authorized personnel to view video of passengers anywhere in cab *1
New YorkMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
North CarolinaTwo-way communication between elevator and authorized personnel11112019
North CarolinaOn-site communications if over 60 ft of travel1111
North CarolinaCommunication between the elevator and the remote machine or remote control rooms required3333
North CarolinaAnswer by live authorized personnel - no automated answering1111
North CarolinaCommunication capability for onsite authorized/emergency personnel1111
North CarolinaOn-site monitoring if staffed 24/7 bu authorized personnel1111
North CarolinaLocation identification on demand to authorized personnel1111
North CarolinaLocation identification without voice communication (ADA compliance date 1994)2111
North CarolinaHands free devices only (handsets not approved)111
North CarolinaAutomatic answer when calling into elevator111
North CarolinaAutomatic redirect if no answer onsite111
North CarolinaOffsite communication shall not interfere with on-site communications111
North CarolinaLocal telephone line status monitoring and local alert11
North CarolinaTwo-way message display in cab for hearing and/or speech impaired *1
North CarolinaMeans for authorized personnel to view video of passengers anywhere in cab *1
North CarolinaMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
North DakotaTwo-way communication between elevator and authorized personnel11112013
North DakotaOn-site communications if over 60 ft of travel1111
North DakotaCommunication between the elevator and the remote machine or remote control rooms required3333
North DakotaAnswer by live authorized personnel - no automated answering1111
North DakotaCommunication capability for onsite authorized/emergency personnel1111
North DakotaOn-site monitoring if staffed 24/7 bu authorized personnel1111
North DakotaLocation identification on demand to authorized personnel1111
North DakotaLocation identification without voice communication (ADA compliance date 1994)2111
North DakotaHands free devices only (handsets not approved)111
North DakotaAutomatic answer when calling into elevator111
North DakotaAutomatic redirect if no answer onsite111
North DakotaOffsite communication shall not interfere with on-site communications111
North DakotaLocal telephone line status monitoring and local alert11
North DakotaTwo-way message display in cab for hearing and/or speech impaired *1
North DakotaMeans for authorized personnel to view video of passengers anywhere in cab *1
North DakotaMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
OhioTwo-way communication between elevator and authorized personnel11112016
OhioOn-site communications if over 60 ft of travel1111
OhioCommunication between the elevator and the remote machine or remote control rooms required3333
OhioAnswer by live authorized personnel - no automated answering1111
OhioCommunication capability for onsite authorized/emergency personnel1111
OhioOn-site monitoring if staffed 24/7 bu authorized personnel1111
OhioLocation identification on demand to authorized personnel1111
OhioLocation identification without voice communication (ADA compliance date 1994)2111
OhioHands free devices only (handsets not approved)111
OhioAutomatic answer when calling into elevator111
OhioAutomatic redirect if no answer onsite111
OhioOffsite communication shall not interfere with on-site communications111
OhioLocal telephone line status monitoring and local alert11
OhioTwo-way message display in cab for hearing and/or speech impaired *1
OhioMeans for authorized personnel to view video of passengers anywhere in cab *1
OhioMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
OklahomaTwo-way communication between elevator and authorized personnel11112016
OklahomaOn-site communications if over 60 ft of travel1111
OklahomaCommunication between the elevator and the remote machine or remote control rooms required3333
OklahomaAnswer by live authorized personnel - no automated answering1111
OklahomaCommunication capability for onsite authorized/emergency personnel1111
OklahomaOn-site monitoring if staffed 24/7 bu authorized personnel1111
OklahomaLocation identification on demand to authorized personnel1111
OklahomaLocation identification without voice communication (ADA compliance date 1994)2111
OklahomaHands free devices only (handsets not approved)111
OklahomaAutomatic answer when calling into elevator111
OklahomaAutomatic redirect if no answer onsite111
OklahomaOffsite communication shall not interfere with on-site communications111
OklahomaLocal telephone line status monitoring and local alert11
OklahomaTwo-way message display in cab for hearing and/or speech impaired *1
OklahomaMeans for authorized personnel to view video of passengers anywhere in cab *1
OklahomaMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
OregonTwo-way communication between elevator and authorized personnel11112013
OregonOn-site communications if over 60 ft of travel1111
OregonCommunication between the elevator and the remote machine or remote control rooms required3333
OregonAnswer by live authorized personnel - no automated answering1111
OregonCommunication capability for onsite authorized/emergency personnel1111
OregonOn-site monitoring if staffed 24/7 bu authorized personnel1111
OregonLocation identification on demand to authorized personnel1111
OregonLocation identification without voice communication (ADA compliance date 1994)2111
OregonHands free devices only (handsets not approved)111
OregonAutomatic answer when calling into elevator111
OregonAutomatic redirect if no answer onsite111
OregonOffsite communication shall not interfere with on-site communications111
OregonLocal telephone line status monitoring and local alert11
OregonTwo-way message display in cab for hearing and/or speech impaired *1
OregonMeans for authorized personnel to view video of passengers anywhere in cab *1
OregonMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
PennsylvaniaTwo-way communication between elevator and authorized personnel11112000
PennsylvaniaOn-site communications if over 60 ft of travel1111
PennsylvaniaCommunication between the elevator and the remote machine or remote control rooms required3333
PennsylvaniaAnswer by live authorized personnel - no automated answering1111
PennsylvaniaCommunication capability for onsite authorized/emergency personnel1111
PennsylvaniaOn-site monitoring if staffed 24/7 bu authorized personnel1111
PennsylvaniaLocation identification on demand to authorized personnel1111
PennsylvaniaLocation identification without voice communication (ADA compliance date 1994)2111
PennsylvaniaHands free devices only (handsets not approved)111
PennsylvaniaAutomatic answer when calling into elevator111
PennsylvaniaAutomatic redirect if no answer onsite111
PennsylvaniaOffsite communication shall not interfere with on-site communications111
PennsylvaniaLocal telephone line status monitoring and local alert11
PennsylvaniaTwo-way message display in cab for hearing and/or speech impaired *1
PennsylvaniaMeans for authorized personnel to view video of passengers anywhere in cab *1
PennsylvaniaMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
Rhode IslandTwo-way communication between elevator and authorized personnel11112016
Rhode IslandOn-site communications if over 60 ft of travel1111
Rhode IslandCommunication between the elevator and the remote machine or remote control rooms required3333
Rhode IslandAnswer by live authorized personnel - no automated answering1111
Rhode IslandCommunication capability for onsite authorized/emergency personnel1111
Rhode IslandOn-site monitoring if staffed 24/7 bu authorized personnel1111
Rhode IslandLocation identification on demand to authorized personnel1111
Rhode IslandLocation identification without voice communication (ADA compliance date 1994)2111
Rhode IslandHands free devices only (handsets not approved)111
Rhode IslandAutomatic answer when calling into elevator111
Rhode IslandAutomatic redirect if no answer onsite111
Rhode IslandOffsite communication shall not interfere with on-site communications111
Rhode IslandLocal telephone line status monitoring and local alert11
Rhode IslandTwo-way message display in cab for hearing and/or speech impaired *1
Rhode IslandMeans for authorized personnel to view video of passengers anywhere in cab *1
Rhode IslandMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
South CarolinaTwo-way communication between elevator and authorized personnel11112016
South CarolinaOn-site communications if over 60 ft of travel1111
South CarolinaCommunication between the elevator and the remote machine or remote control rooms required3333
South CarolinaAnswer by live authorized personnel - no automated answering1111
South CarolinaCommunication capability for onsite authorized/emergency personnel1111
South CarolinaOn-site monitoring if staffed 24/7 bu authorized personnel1111
South CarolinaLocation identification on demand to authorized personnel1111
South CarolinaLocation identification without voice communication (ADA compliance date 1994)2111
South CarolinaHands free devices only (handsets not approved)111
South CarolinaAutomatic answer when calling into elevator111
South CarolinaAutomatic redirect if no answer onsite111
South CarolinaOffsite communication shall not interfere with on-site communications111
South CarolinaLocal telephone line status monitoring and local alert11
South CarolinaTwo-way message display in cab for hearing and/or speech impaired *1
South CarolinaMeans for authorized personnel to view video of passengers anywhere in cab *1
South CarolinaMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
South DakotaTwo-way communication between elevator and authorized personnel11112007
South DakotaOn-site communications if over 60 ft of travel1111
South DakotaCommunication between the elevator and the remote machine or remote control rooms required3333
South DakotaAnswer by live authorized personnel - no automated answering1111
South DakotaCommunication capability for onsite authorized/emergency personnel1111
South DakotaOn-site monitoring if staffed 24/7 bu authorized personnel1111
South DakotaLocation identification on demand to authorized personnel1111
South DakotaLocation identification without voice communication (ADA compliance date 1994)2111
South DakotaHands free devices only (handsets not approved)111
South DakotaAutomatic answer when calling into elevator111
South DakotaAutomatic redirect if no answer onsite111
South DakotaOffsite communication shall not interfere with on-site communications111
South DakotaLocal telephone line status monitoring and local alert11
South DakotaTwo-way message display in cab for hearing and/or speech impaired *1
South DakotaMeans for authorized personnel to view video of passengers anywhere in cab *1
South DakotaMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
TennesseeTwo-way communication between elevator and authorized personnel11112010
TennesseeOn-site communications if over 60 ft of travel1111
TennesseeCommunication between the elevator and the remote machine or remote control rooms required3333
TennesseeAnswer by live authorized personnel - no automated answering1111
TennesseeCommunication capability for onsite authorized/emergency personnel1111
TennesseeOn-site monitoring if staffed 24/7 bu authorized personnel1111
TennesseeLocation identification on demand to authorized personnel1111
TennesseeLocation identification without voice communication (ADA compliance date 1994)2111
TennesseeHands free devices only (handsets not approved)111
TennesseeAutomatic answer when calling into elevator111
TennesseeAutomatic redirect if no answer onsite111
TennesseeOffsite communication shall not interfere with on-site communications111
TennesseeLocal telephone line status monitoring and local alert11
TennesseeTwo-way message display in cab for hearing and/or speech impaired *1
TennesseeMeans for authorized personnel to view video of passengers anywhere in cab *1
TennesseeMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
TexasTwo-way communication between elevator and authorized personnel11112016
TexasOn-site communications if over 60 ft of travel1111
TexasCommunication between the elevator and the remote machine or remote control rooms required3333
TexasAnswer by live authorized personnel - no automated answering1111
TexasCommunication capability for onsite authorized/emergency personnel1111
TexasOn-site monitoring if staffed 24/7 bu authorized personnel1111
TexasLocation identification on demand to authorized personnel1111
TexasLocation identification without voice communication (ADA compliance date 1994)2111
TexasHands free devices only (handsets not approved)111
TexasAutomatic answer when calling into elevator111
TexasAutomatic redirect if no answer onsite111
TexasOffsite communication shall not interfere with on-site communications111
TexasLocal telephone line status monitoring and local alert11
TexasTwo-way message display in cab for hearing and/or speech impaired *1
TexasMeans for authorized personnel to view video of passengers anywhere in cab *1
TexasMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
UtahTwo-way communication between elevator and authorized personnel11112016
UtahOn-site communications if over 60 ft of travel1111
UtahCommunication between the elevator and the remote machine or remote control rooms required3333
UtahAnswer by live authorized personnel - no automated answering1111
UtahCommunication capability for onsite authorized/emergency personnel1111
UtahOn-site monitoring if staffed 24/7 bu authorized personnel1111
UtahLocation identification on demand to authorized personnel1111
UtahLocation identification without voice communication (ADA compliance date 1994)2111
UtahHands free devices only (handsets not approved)111
UtahAutomatic answer when calling into elevator111
UtahAutomatic redirect if no answer onsite111
UtahOffsite communication shall not interfere with on-site communications111
UtahLocal telephone line status monitoring and local alert11
UtahTwo-way message display in cab for hearing and/or speech impaired *1
UtahMeans for authorized personnel to view video of passengers anywhere in cab *1
UtahMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
VermontTwo-way communication between elevator and authorized personnel11112013
VermontOn-site communications if over 60 ft of travel1111
VermontCommunication between the elevator and the remote machine or remote control rooms required3333
VermontAnswer by live authorized personnel - no automated answering1111
VermontCommunication capability for onsite authorized/emergency personnel1111
VermontOn-site monitoring if staffed 24/7 bu authorized personnel1111
VermontLocation identification on demand to authorized personnel1111
VermontLocation identification without voice communication (ADA compliance date 1994)2111
VermontHands free devices only (handsets not approved)111
VermontAutomatic answer when calling into elevator111
VermontAutomatic redirect if no answer onsite111
VermontOffsite communication shall not interfere with on-site communications111
VermontLocal telephone line status monitoring and local alert11
VermontTwo-way message display in cab for hearing and/or speech impaired *1
VermontMeans for authorized personnel to view video of passengers anywhere in cab *1
VermontMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
VirginiaTwo-way communication between elevator and authorized personnel11112013
VirginiaOn-site communications if over 60 ft of travel1111
VirginiaCommunication between the elevator and the remote machine or remote control rooms required3333
VirginiaAnswer by live authorized personnel - no automated answering1111
VirginiaCommunication capability for onsite authorized/emergency personnel1111
VirginiaOn-site monitoring if staffed 24/7 bu authorized personnel1111
VirginiaLocation identification on demand to authorized personnel1111
VirginiaLocation identification without voice communication (ADA compliance date 1994)2111
VirginiaHands free devices only (handsets not approved)111
VirginiaAutomatic answer when calling into elevator111
VirginiaAutomatic redirect if no answer onsite111
VirginiaOffsite communication shall not interfere with on-site communications111
VirginiaLocal telephone line status monitoring and local alert11
VirginiaTwo-way message display in cab for hearing and/or speech impaired *1
VirginiaMeans for authorized personnel to view video of passengers anywhere in cab *1
VirginiaMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
WashingtonTwo-way communication between elevator and authorized personnel11112016
WashingtonOn-site communications if over 60 ft of travel1111
WashingtonCommunication between the elevator and the remote machine or remote control rooms required3333
WashingtonAnswer by live authorized personnel - no automated answering1111
WashingtonCommunication capability for onsite authorized/emergency personnel1111
WashingtonOn-site monitoring if staffed 24/7 bu authorized personnel1111
WashingtonLocation identification on demand to authorized personnel1111
WashingtonLocation identification without voice communication (ADA compliance date 1994)2111
WashingtonHands free devices only (handsets not approved)111
WashingtonAutomatic answer when calling into elevator111
WashingtonAutomatic redirect if no answer onsite111
WashingtonOffsite communication shall not interfere with on-site communications111
WashingtonLocal telephone line status monitoring and local alert11
WashingtonTwo-way message display in cab for hearing and/or speech impaired *1
WashingtonMeans for authorized personnel to view video of passengers anywhere in cab *1
WashingtonMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
Washington D.C.Two-way communication between elevator and authorized personnel11112010
Washington D.C.On-site communications if over 60 ft of travel1111
Washington D.C.Communication between the elevator and the remote machine or remote control rooms required3333
Washington D.C.Answer by live authorized personnel - no automated answering1111
Washington D.C.Communication capability for onsite authorized/emergency personnel1111
Washington D.C.On-site monitoring if staffed 24/7 bu authorized personnel1111
Washington D.C.Location identification on demand to authorized personnel1111
Washington D.C.Location identification without voice communication (ADA compliance date 1994)2111
Washington D.C.Hands free devices only (handsets not approved)111
Washington D.C.Automatic answer when calling into elevator111
Washington D.C.Automatic redirect if no answer onsite111
Washington D.C.Offsite communication shall not interfere with on-site communications111
Washington D.C.Local telephone line status monitoring and local alert11
Washington D.C.Two-way message display in cab for hearing and/or speech impaired *1
Washington D.C.Means for authorized personnel to view video of passengers anywhere in cab *1
Washington D.C.Means activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
West VirginiaTwo-way communication between elevator and authorized personnel11112013
West VirginiaOn-site communications if over 60 ft of travel1111
West VirginiaCommunication between the elevator and the remote machine or remote control rooms required3333
West VirginiaAnswer by live authorized personnel - no automated answering1111
West VirginiaCommunication capability for onsite authorized/emergency personnel1111
West VirginiaOn-site monitoring if staffed 24/7 bu authorized personnel1111
West VirginiaLocation identification on demand to authorized personnel1111
West VirginiaLocation identification without voice communication (ADA compliance date 1994)2111
West VirginiaHands free devices only (handsets not approved)111
West VirginiaAutomatic answer when calling into elevator111
West VirginiaAutomatic redirect if no answer onsite111
West VirginiaOffsite communication shall not interfere with on-site communications111
West VirginiaLocal telephone line status monitoring and local alert11
West VirginiaTwo-way message display in cab for hearing and/or speech impaired *1
West VirginiaMeans for authorized personnel to view video of passengers anywhere in cab *1
West VirginiaMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
WisconsinTwo-way communication between elevator and authorized personnel11112013
WisconsinOn-site communications if over 60 ft of travel1111
WisconsinCommunication between the elevator and the remote machine or remote control rooms required3333
WisconsinAnswer by live authorized personnel - no automated answering1111
WisconsinCommunication capability for onsite authorized/emergency personnel1111
WisconsinOn-site monitoring if staffed 24/7 bu authorized personnel1111
WisconsinLocation identification on demand to authorized personnel1111
WisconsinLocation identification without voice communication (ADA compliance date 1994)2111
WisconsinHands free devices only (handsets not approved)111
WisconsinAutomatic answer when calling into elevator111
WisconsinAutomatic redirect if no answer onsite111
WisconsinOffsite communication shall not interfere with on-site communications111
WisconsinLocal telephone line status monitoring and local alert11
WisconsinTwo-way message display in cab for hearing and/or speech impaired *1
WisconsinMeans for authorized personnel to view video of passengers anywhere in cab *1
WisconsinMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1
WyomingTwo-way communication between elevator and authorized personnel11112016
WyomingOn-site communications if over 60 ft of travel1111
WyomingCommunication between the elevator and the remote machine or remote control rooms required3333
WyomingAnswer by live authorized personnel - no automated answering1111
WyomingCommunication capability for onsite authorized/emergency personnel1111
WyomingOn-site monitoring if staffed 24/7 bu authorized personnel1111
WyomingLocation identification on demand to authorized personnel1111
WyomingLocation identification without voice communication (ADA compliance date 1994)2111
WyomingHands free devices only (handsets not approved)111
WyomingAutomatic answer when calling into elevator111
WyomingAutomatic redirect if no answer onsite111
WyomingOffsite communication shall not interfere with on-site communications111
WyomingLocal telephone line status monitoring and local alert11
WyomingTwo-way message display in cab for hearing and/or speech impaired *1
WyomingMeans for authorized personnel to view video of passengers anywhere in cab *1
WyomingMeans activated by emergency personnel to change cab message to indicate help is on-site if over 60 ft of travel *1

As shown, the specific requirements to meet elevator code vary by state, and thus far, there are only a handful of states that have adopted the new elevator code for 2019. Additionally, as with most updates, new code requirements will only apply when elevators are permitted for construction or modernization after AHJ adoption. However, a building owner may choose to make upgrades to older or non-modernized elevators on the same property to ensure emergency communication system consistency. When the code does apply to you, will you be able to comply with the new requirements? Many companies offer call monitoring and answering services, but if elevator emergency calls aren’t their primary business, will they be able to handle the new logistical challenges? Here are some items to consider:

24/7 monitoring solution

  • Does my monitoring solution have a backup plan when there is a power outage? Does it have its entire internet network infrastructure on 4-hour battery backup (as per the code revision)?
  • Does my 24/7 monitoring solution have built-in redundancy? Can it still answer video and messaging calls any time of day or night, even when its IT department takes down the internet connection for networking maintenance, the occurrence of a connectivity issue via telecom or some other run of the mill mishap, or even a natural disaster?
  • Is the internet service provider I use reliable and secure?
  • Is my elevator phone’s monitoring center set up with equipment to monitor video? Does it have the means to back up the messaging and text messages, and store them for legal reasons?
  • Is my elevator phone monitoring team consistently trained to answer calls, including video and messaging? Is there a chance the video and messaging system will accidentally not be used when it could have been, which could lead to liability issues?
  • See a comprehensive list of items to consider here: Kings III’s Recommended Minimum Standards for Emergency Elevator Phone Monitoring

Meeting ASME 17.1 2019 Elevator Code Requirements

Kings III has been working closely with MAD Elevator to solve for new code requirements, but our Kings III phones and CabView elevator video monitoring are compatible with video messaging systems and fixtures from a range of manufacturers. We will be able to use our existing code compliant phones and same all-inclusive monitoring benefits in combination with new two-way video components. When our Kings III Emergency Dispatch Center (EDC) is alerted to an entrapment, we will connect to the elevator car camera to augment our audio communication.

Elevator Communications and Data Connection Requirements: Properly Evaluating Security Risk, Reliability and Encumbrances

What It Looks Like in a Compatible Two-Way Video Elevator System

  1. An elevator passenger places an emergency call by pressing the phone/help button.
  2. A phone call is placed to the monitoring station through the existing emergency phone system. At the same time, an encrypted tunnel is opened to the monitoring station for video and messaging.
  3. The monitoring station answers the phone and begins a verbal conversation with the passenger.
  4. If the passenger does not respond, the monitoring station can visually confirm via the in-car elevator camera if there is a passenger in the car, and that it was not an accidental button press.
  5. If a passenger is present and has not acknowledged spoken communication, the monitoring station can try to communicate by posting written messages to the in-car screen.
  6. Passengers can either respond verbally or by pressing door open/close buttons to answer “yes” or “no.”
  7. If there is still no response (or the passenger is unable to respond), the visual confirmation of a passenger being present enables the monitoring station to dispatch appropriate emergency personnel.

What it Looks Like with Kings III’s CabView Elevator Video Monitoring

  1. Our CabView system monitors the phone/help button through a second contact.
  2. When a passenger presses the button, the monitoring center system is notified, and video and text message call requests are created for that specific elevator.
  3. The phone call comes in and is answered by a Kings III Emergency Dispatcher.
  4. When the monitoring station accepts the video and message request, an encrypted tunnel between the monitoring station system and the elevator is created.
  5. Through this tunnel, the Kings III Emergency Dispatcher reviews the video feed and communicates to the car and through the two-way text messaging.

This non-proprietary solution avoids the pitfalls of restrictive equipment and can be used with any open platform system. On the contrary, other external systems use proprietary equipment which can limit elevator service company options and may lock you into a permanent maintenance contract.

What it Looks Like with an Internally Monitored System

How does this work in a building with 24-hour onsite security staff who monitor internally? For this type of system, an external connection to the internet and creation of the encrypted tunnel is not required, since all devices are on the same network. When the button is pressed, an onsite attendant is notified via video and messaging software on the fire panel/security desk.

What it Looks Like with Kings III’s CabView Elevator Video Monitoring

  1. Our CabView system monitors the phone/help button through a second contact.
  2. When a passenger presses the button, the monitoring center system is notified, and video and text message call requests are created for that specific elevator.
  3. The phone call comes in and is answered by a Kings III Emergency Dispatcher.
  4. When the monitoring station accepts the video and message request, an encrypted tunnel between the monitoring station system and the elevator is created.
  5. Through this tunnel, the Kings III Emergency Dispatcher reviews the video feed and communicates to the car and through the two-way text messaging.

This non-proprietary solution avoids the pitfalls of restrictive equipment and can be used with any open platform system. On the contrary, other external systems use proprietary equipment which can limit elevator service company options and may lock you into a permanent maintenance contract.

What it Looks Like with an Internally Monitored System

How does this work in a building with 24-hour onsite security staff who monitor internally? For this type of system, an external connection to the internet and creation of the encrypted tunnel is not required, since all devices are on the same network. When the button is pressed, an onsite attendant is notified via video and messaging software on the fire panel/security desk.

What You Should Consider

Regardless of the code year adopted by your state, the need to protect your customers and those who ride in their elevators remains the same. As codes change, monitoring requirements become stricter, and inspectors demand more. With video and messaging, elevator companies are starting to evaluate more closely whether continuing to monitor in-house is the right strategy, or if self-monitoring is an unnecessary distraction. In fact, many elevator companies have partnered with Kings III to provide expert emergency elevator phone monitoring for their customers. Switching between software programs, interfaces, and methods from call to call will be difficult. If monitoring is not the core business of those who answer your elevator phones, is it worth the liability?

With 18 billion elevator trips in the U.S. annually, elevator malfunctions are inevitable. These additional requirements make how you respond even more important.

Some Commonly Asked Questions About Elevator Safety Codes in General

What do I need to know about elevator safety codes?

Elevator safety codes hold building owners and property managers responsible for meeting certain requirements within the elevators, or lifts, on-site to help ensure the safety of all elevator occupants. Those who do not meet elevator safety code requirements face fines and can even be subject to litigation. While specific elevator safety code requirements can vary at the state and local levels, the three main codes that address elevator safety include the American Society of Mechanical Engineers (ASME), the International Building Code (IBC), and the Americans with Disabilities Act (ADA). Note: the terms elevator and lift are interchangeable and you will see both used regularly in elevator related content

What is the ASME elevator safety code?

The American Society of Mechanical Engineers (ASME) is a globally recognized source of consensus standards founded in 1880 with a primary goal to protect the public. ASME Elevator safety code is referenced in ASME a17.1, which references Emergency Operation and Signaling Devices (elevator phones).

What are the necessary requirements to meet the elevator code?

The specific necessary requirements to meet elevator codes can vary by state. You can visit the Code Compliance section of our website in order to self-select your state and get more specific on its requirements related to your emergency elevator phones. Other elevator safety code information can be found here. For example, both Texas and Georgia are currently under ASME 2016, California is under ASME 2004, and North Carolina and Alabama were two of the first states to adopt the code year 2019 with the elevator code video communication piece.

What Is ASME a17.1-2019?

ASME a17.1-2019 is a part of the American Society of Mechanical Engineers (ASME) code, developed by 5800 experts in 60 countries. ASME serves a wide-ranging engineering community and is instrumental in the development of codes and standards with a primary goal to protect the public. ASME a17.1 references Emergency Operation and Signaling Devices. There are several different versions of ASME, classified by the year in which they were amended. The ASME code year typically is enforced at the state level. ASME a 17.1-2019 is the latest version of the code. 

My state adopted IBC 2018, but not ASME 2019. Should a solution that is built for and meets ASME 2019 pass inspection? 

Yes, because ASME A17.1/B44 is the referenced standard in IBC 2018. More info on IBC 2018 here.

Does ASME 2019 address the same requirements as IBC 2018?

Yes, the video and non-verbal communications requirements contained in ASME A17.1/CSA B44, Sec. 2.27.1.1.3 through 2.27.1.1.4 were developed to directly address the requirements of IBC 2018 Sections 3001.2 and 3001.3 including Table 3001.3. Table 3001.3 sets the applicable standard to ASME A17.1/CSA B44. More info on IBC 2018 update here.

What codes pertain to elevator safety?

While specific elevator safety code requirements can vary at the state and local levels, the three main codes that address elevator safety include the American Society of Mechanical Engineers (ASME), the International Building Code (IBC), and the Americans with Disabilities Act (ADA).

Some helpful specific links:

How is ASME a17.1-2019 different from previous versions?

The key difference between ASME a17.1-2019 from previous versions is the added focus on elevator safety for hearing and/or speech impaired passengers. At a basic first glance, here are the new additional requirements: 

  • There must be a two-way message display in the elevator cab for hearing and/or speech impaired passengers
  • There must be a means for authorized personnel to view video footage of passengers anywhere in the elevator cab
  • There must be means activated by emergency personnel to change the elevator cab message to indicate that help is on-site if over 60 feet of travel

When does this apply? As mentioned prior, new code standards are adopted on a state-by-state basis. For states who have already adopted the 2019 code, these inclusions apply only in the case of new construction or elevator modernization/elevator alteration as defined by your local Authority Having Jurisdiction (AHJ). 

See more information on the 2019 ASME update here. 

How can I know if my elevators meet the safety standards?

Use this quick and easy elevator code checklist to help ensure your elevator meets the safety standards required by code. Remember, different states adopt different code years and not all have yet adopted the 2019 code specifically focused on ASME A17.1 2019 elevator code video communication.

How do I get the latest elevator code?

Look to the National Elevator Industry, Inc. (NEII) for which states follow what elevator code. For an up-to-date list of elevator help phone codes, see the Code Compliance section of our website. You can buy the Handbook on Safety Code for Elevators and Escalators directly from ASME’s website. Additionally, the American National Standards Institute (ANSI) is another resource for accessing standards and code-related information.

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Help ensure your elevator phones are up to code with our free guide: Understanding Elevator Emergency Communication Code Compliance