Elevator Communications and Data Connection Requirements:

Properly Evaluating Security Risk, Reliability and Encumbrances

Recent News Reveals Elevator Rides Turned Tragic. What Can We Do?

Building codes are designed to protect the general health and welfare of others but they are always changing. That’s not a bad thing. For example, now, when abiding by ASME 2019 elevator, IBC 2018 or IBC 2021 building code and someone is entrapped in an elevator, not only will the operator be able to communicate audibly, they will also have text messaging capabilities and the ability to see a video image of the elevator floor to determine the best course of action.

Meet The New Two-Way Video & Messaging Elevator Code

Our best-in-class emergency phone + monitoring solutions provide peace of mind and are backed by decades of expertise-now compatible with video and messaging systems

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What’s Your Phone Line Replacement Strategy?

“Now, there is little the FCC can do to protect consumers when companies decide to retire their copper infrastructure. When this happens it means that people who rely on copper lines to monitor their health, protect their schools and homes, and participate in society are not protected from a downgrade in quality of service in these essential communications.” – Source

The FCC order doesn’t draw a clear picture of when providers will decommission your analog lines, just that they have the permission to do so. Do you have a plan in place for when this happens?

The issue lies with how to support these new requirements.  We are quickly moving away from the simple, 1 phone + 1 analog phone line = connection. Those lines are being replaced by cellular or Voice over Internet Protocol (VoIP) and the new messaging and video components will require data. Using VoIP for emergency communications comes with its own set of code-related issues and may require third-party access to your network. So the question becomes, whose data do you use and which connection is both viable as well as reliable?  

There’s a lot to consider when thinking about the new code requirements and how to deliver data to your elevator. Security and prioritizing the connection to the elevator is paramount. 

Granting a third party vendor access to your network is an option but unfortunately, even privileged account access has risks and it needs to be under the direct and careful supervision of your IT department.  Deciding to use your own network also creates a long checklist and more work for you.  This is hard enough when you have the infrastructure in place, even more difficult when you don’t. If using your own network is the path you choose, there are a few things to consider.

First, let’s define terms.

LAN – Local area network connects several devices as a small network in a specific location and can be wired, wireless, or both.

WAN – Wide area network is similar to a LAN but is not limited to a single location.  It can also consist of several LANs which are interconnected. If you have an internet connection, you are connected to a WAN.

VLAN – Virtual LAN is created when devices are grouped together from one or more LANs, typically based on geographic location.

Router – quite simply, a device that routes data from a LAN to another network connection such as the internet.

QoS – Quality of Service is a technology that manages traffic on your network to ensure performance is optimized.  This includes packet loss, latency, and jitter

Kings III provides the emergency phone and you can choose to supply access to an existing standard phone line or opt for our cellular service. For the messaging and video components, you would need to provide a WAN connection to the internet. 

The simplest solution is to let Kings III take care of everything. We provide the elevator phone, cellular connection, and the data. Our turnkey service includes the phone equipment and installation, lifetime maintenance, as well as 24/7/365 professional emergency monitoring

Best practice is to make sure nothing auxiliary goes onto your network and that includes your elevator. We recommend you provide a separate network or at least a VLAN to isolate the elevator from the general network and configure QoS to prioritize elevator datacoms over other network traffic. The general network remains protected since it cannot interact (and vice versa) as well as safeguards all parties. 

See Kings III’s Recommended Minimum Standards for Emergency Elevator Telephone Monitoring.

Remember, we are talking about elevators so in addition to network security issues all the other rules (ASME/IBC/ADA) still apply as well. Code specifies that elevators maintain four hours of talk time if there is a power outage. Those rules apply to the video messaging system as well. With many of these systems, no power equals no connection resulting in a communication, not to mention code, failure. The bottom line is, this is what we do, it’s all we do. We’ve been in the emergency communications business for over 30 years and understand the individual needs of our customers and provide code-compliant solutions to meet those needs.  This in turn allows you to cross one more thing off your list giving you one less thing to worry about and provides peace of mind.  

ASME 2019 Equipment RequirementsOption 1 Kings III ProvidesOption 2 Customer Provides
Elevator Phone- Elevator phone provided, warrantied, and maintained by Kings III.Cellular ConnectionPhone Line
Video & Messaging System- Video and messaging hardware provided and maintained by elevator fixture company.Cellular dataDedicated Network or Network VLAN and QoS
Deliverable ResultsTurnkey service including elevator phone with lifetime maintenance, cellular connectivity and data for video component plus installation, and 24/7/365 emergency monitoring.Complex set of deliverables for the customer with additional post installation responsibilites including maintenance and monitoring.

Understanding Elevator Emergency Communication Code Compliance


Kings III Makes The Dallas Morning News Top 100 Places to Work List Becoming a 4x Winner

We're honored to be recognized by our employees and The Dallas Morning News by making the daily newspaper’s Top 100 Places to Work list for the 4th year in a row, falling in at 26th in the midsize companies category.

January 2024 Elevator Code Updates in Florida

Florida property managers have finally completed DLM requirements in their elevators (hopefully). But wait, there's more! Florida will adopt ASME 2019 starting January 1, 2024. Learn what this means, how you can comply, and get guidance from our code experts.

Survey Reveals Gaps in Building Emergency Communications Plans

A recent survey of property management professionals revealed that while more than 60 percent of respondents were aware that telecom companies are phasing out POTS (Plain Old Telephone Service, also known as analog copper land lines), nearly half reported their elevator emergency communication systems are still based on this endangered technology.

Successful Hotel CO Inspections

A CO is a vital requirement before opening your new-build/renovated hotel. One area we often see overlooked within the process is telecommunications. To help get you started, we’ve compiled a checklist of key telecom-specific items to consider that may be subject to inspection.

How is Elevator Liability Defined?

One of a building owner’s worst nightmares: a passenger gets into an elevator in perfect health but ends the ride with a serious physical or psychological injury. Thankfully, this is an extremely rare scenario, but all those involved in building management should know exactly how to define elevator liability and take action if an incident occurs.

How is Your Premise Liability Law IQ?

A premises liability lawsuit holds a property owner responsible for any damages arising out of an injury on that person or entity's property. Keeping your property safe is, therefore, your number-one priority. Here's exactly what you need to know.

Kings III of America Announces CEO Transition

Kings III today announced that as part of a thoughtful succession process, Dennis Mason will be stepping down as Chief Executive Officer and transitioning to Senior Advisor. Norm Nelson, who has served as Chief Operating Officer since 2018, will succeed Mr. Mason as CEO.

Apple iPhone Setting Ties Up 911 Call Centers

A recent news story highlights how an iPhone safety feature may be adversely affecting 911 call centers. Here's what property managers should be thinking about when it comes to their own onsite emergencies.

Types of Emergency Phones: Glossary and Resources

If you are looking into information on emergency phones, it’s worth getting some context on all emergency response options at a high level. Here, we’ll attempt to do just that with a ‘types of emergency phones’ glossary where we’ll provide important facts and links to outside resources for ALL types of emergency phones, along with special considerations.

Kings III makes it easy as a single point-of-contact for all your emergency response needs. With expertise in line connectivity, compliance codes, equipment maintenance and safety protocol, we offer the total package.