EMERGENCY PHONE MONITORING: REAL CALLS

Elevator Phone, Pool Phone, and Help Phone Calls handled by our professional emergency phone operators

Featured Call

A caller from Wichita Falls went to her friend’s house, Debbie, for a visit. When the caller approached the home, she found that the door was open. Inside she found Debbie with her head and knees in the tub, stiff and cold to the touch. The caller went to the office pool phone to call us for help. The caller stated that Debbie was an alcoholic and she wasn’t sure if she had been washing her hair in the tub or if she had passed out due to alcohol consumption. EMS was dispatched immediately and EDC supervisor Emily stayed on the line with the caller and gathered information. The caller refused to check for a pulse, advising that Debbie was beyond her help and needed EMS. We helped her to remain calm and know that help was on the way.


Caller from Wichita Falls

Pool Phone Call

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    Phone Calls

We received a call from an apartment complex. A resident who had just had surgery had collapsed in their apartment and her husband called the front office for help. The site manager called 911 but the line was busy. They then used our pool phone to call us for help and we were able to contact emergency services and get help on the way.

Caller from Houston
Pool Phone Call

We received a call from a senior living center where a caller was using a pool phone while having a mental health emergency. When our Emergency Dispatch Center called the property, the property replied that this was an elderly person who was off their medicine, and the staff was unable to help her due to another emergency. Our operator team went above and beyond and called police and EMS services, who also said... Read More

Caller from Austin
Pool Phone Call

Two callers, one male and one female placed a call from a pool phone in Connecticut, advising our operator that they had been walking down the street when a lady came to her front door and asked them to call 911 for her because she doesn’t have a working phone inside her residence and she wasn’t feeling well. This lady lives next to a community pool, so the couple... Read More

Caller from Connecticut
Pool Phone Call

A caller from Wichita Falls went to her friend’s house, Debbie, for a visit. When the caller approached the home, she found that the door was open.  Inside she found Debbie with her head and knees in the tub, stiff and cold to the touch. The caller went to the office pool phone to call us for help.  The caller stated that Debbie was an alcoholic and she wasn’t sure if she had... Read More

Caller from Wichita Falls
Help Phone Call

Our emergency dispatch center supervisor received an emergency phone activation from an elevator in Lauderhill, Florida. The caller told Emily he had been shot and needed police and emergency medical services. The only information Emily could get was that he was on the 1st floor and he wasn’t sure if anyone else had been hurt. He stopped responding after providing... Read More

Caller from Lauderhill
Elevator Phone Call

Kings III received a call from the pool phone behind the clubhouse from a gentleman advising that there was another male in his 60’s had fallen in the parking lot out front and hit his head on a parking block. The male was bleeding from his head and the only way that he was able to call for help is through the pool phone.  The wife stayed up front with the male and the gentleman... Read More

Caller from Apache Junction
Pool Phone Call

A Kings III operator received an activation from an Office Pool at 3:20am and connected with a female that was clearly under the influence.  It was evident by her speech and the lack of her being able to answer our questions or tell us what was going on that she needed assistance, so the operator continued to ask probing questions to ensure he did what he could. The female declined... Read More

Caller from United States
Caller from United States
Pool Phone Call

A Kings III operator received a call from a pool phone. The male and female on the other end of the line advised that they had been walking down the street and a lady that lives at 14 Swan Lake Trail came to her front door and asked them to call 911 for her because she doesn’t have a working phone inside her residence and she wasn’t feeling well.  The couple walked down... Read More

Caller from Killingworth
Pool Phone Call

OUR CUSTOMERS

Kings III monitors 80,000+ help phones across the U.S. Some customers are highlighted below:

OUR CUSTOMERS

Kings III monitors 65,000+ help phones across the U.S. Some customers are highlighted below:

Kings III makes it easy as a single point-of-contact for all your emergency response needs. With expertise in line connectivity, compliance codes, equipment maintenance and safety protocol, we offer the total package.