Staying Calm in a Stuck Elevator and How Kings III Can Help
This blog post features a video of an actual call to Kings III’s emergency center in which a passenger stuck in an elevator freaked out and provides tips on what to do to keep calm should you find yourself panicking in a stuck elevator.
As seen in the above video, people don’t always stay calm when they get stuck in an elevator. In fact, it can even get a lot worse than what was shown above- extreme panic attacks can escalate the situation even further.
Find out how to improve safety and reduce costs at your property
Our best-in-class emergency phone + monitoring solutions provide peace of mind and are backed by decades of expertiseLearn More
Property managers can improve your elevator’s reliability through elevator modernization. See our free guide on the topic >>
You may have a distinct fear of getting stuck in an elevator. You may know you would likely not do well in an elevator entrapment because suffer from claustrophobia or a similar phobia. Or, finally, you may not realize that you would freak out in that situation until it happens to you. Whatever the case, one thing is certain: you are never going to expect to get stuck in an elevator. The unexpectedness of the situation can definitely inspire fear, and, in some cases, even panic. Keep the following tips in mind to stay calm should you find yourself in a panic during an elevator entrapment:
- Don’t try to get out of the stuck elevator yourself. This can be extremely dangerous, and an actual injury= increased panic. Instead, look in the elevator cab for an elevator phone and call for help.
- Take slow, steady breaths and focus on the action items you need to take to fix the situation rather than your feelings about the situation.
- If there are others with you in the elevator, try to talk to them about non-related subjects to ease your uncomfortableness and distract yourself from the situation.
- Keep in mind: the feeling of panic WILL pass. According to Psychology Today, sometimes panic attacks must be cured by simply letting the panic pass. Fredric Neuman M.D. talked to many of his patients who had gotten stuck in an elevator during a large blackout in the area and learned that those who had panic attacks within the elevator ALL had calmed down after about 30-45 minutes in! An added bonus: your exposure to this type of panic will likely diminish your fear for any similar future situations.
How Kings III Can Help
Not everyone can put up with the type of behavior that the stuck elevator passenger in the above video displayed. However, if you are a property manager, your occupants deserve that level of respect and care, no matter how they might be acting. You would not want them to associate a horrible experience with your own property! Kings III’s Emergency Dispatch Center operators are used to calls like these- they take over a million calls each year, so it’s safe to say they have experience with handling someone that is in a state of panic. In addition to their experience, our operators are also trained and certified at a higher level than other call centers (including 911 call centers!). One of these includes the AEMD certification. This means that our operators are certified to provide medical instruction to callers awaiting EMS once they have dispatched help out. For a stuck passenger experiencing or with someone experiencing panic, fainting, increased heart rate or even a heart attack, this can prove extremely essential. (Fun fact: one of our EDC operators once provided medical instructions to a woman who went into labor while stuck in an elevator!) Finally, if your elevator phones are linked to your own phone, your property’s security phones or any non-dedicated call center, there are going to be instances when a stuck elevator passenger may not be able to reach someone immediately. In situations of panic such as those mentioned above or some other instance of a health problem or an injury, this can be extremely dangerous. Kings III’s Emergency Dispatch Center is fully staffed and operated 24/7/365, so someone will always be there to answer the call. We even have a redundant backup call center in case of a power outage. That means that your occupants will receive the help that the require no matter what day or time it is- even if you’re enjoying your turkey dinner on Thanksgiving Day!
Emergencies can suddenly turn your safe, familiar, comfortable property into a danger zone, and it is essential to have places to turn to help you and your tenants get through it. Here is a list of good emergency resources to get you started.
Your legal liability as a property manager and/or building owner may vary from state to state, but, generally speaking, there is a core of common liabilities that many in the industry face. Pay special attention to these common causes of property manager and building owner liabilities and act accordingly.
Property managers are always looking to reduce waste and effectively forecast but many times it's the overlooked expenses that become a big ticket item.
When is the last time you stepped back and looked at the bigger picture of how your building syncs up with its building code and why this is so important? Here, we take a closer look at some of the more common building-code requirements and why the most obvious violations are often overlooked, even unintentionally.
Are you prepared for the sunset of 3G communications? Don't risk disruption to your business by waiting to transition to 4G/LTE, get ahead with Kings III.
Are you confident with the emergency response across all properties in your portfolio? Can all of your tenants expect the same care? Here we discuss three reasons why not streamlining this process could be a big mistake.
Should you disable your emergency phone during the off-season (pool phone) or can the monitoring cost be based on usage? Here's the information you need to know.
Stay-at-home orders are being lifted and we are looking for the “new normal.” But what does that mean and how does that impact pool season?
To us, our emergency operators are always “essential workers,” but as Kings III has continued to operate as critical infrastructure throughout the COVID-19 stay-at-home orders, they are now officially deemed as essential by the country. Get to know three of our operators a little better and learn more about our emergency dispatch center in this interview.
Kings III makes it easy as a single point-of-contact for all your emergency response needs. With expertise in line connectivity, compliance codes, equipment maintenance and safety protocol, we offer the total package.