Staying Calm in a Stuck Elevator and How Kings III Can Help
This blog post features a video of an actual call to Kings III’s emergency center in which a passenger stuck in an elevator freaked out and provides tips on what to do to keep calm should you find yourself panicking in a stuck elevator.
As seen in the above video, people don’t always stay calm when they get stuck in an elevator. In fact, it can even get a lot worse than what was shown above- extreme panic attacks can escalate the situation even further.
Find out how to improve safety and reduce costs at your property
Our best-in-class emergency phone + monitoring solutions provide peace of mind and are backed by decades of expertiseLearn More
2022 ELLIES WINNER
Best Supplier -
Property managers can improve your elevator’s reliability through elevator modernization. See our free guide on the topic >>
You may have a distinct fear of getting stuck in an elevator. You may know you would likely not do well in an elevator entrapment because suffer from claustrophobia or a similar phobia. Or, finally, you may not realize that you would freak out in that situation until it happens to you. Whatever the case, one thing is certain: you are never going to expect to get stuck in an elevator. The unexpectedness of the situation can definitely inspire fear, and, in some cases, even panic. Keep the following tips in mind to stay calm should you find yourself in a panic during an elevator entrapment:
- Don’t try to get out of the stuck elevator yourself. This can be extremely dangerous, and an actual injury= increased panic. Instead, look in the elevator cab for an elevator phone and call for help.
- Take slow, steady breaths and focus on the action items you need to take to fix the situation rather than your feelings about the situation.
- If there are others with you in the elevator, try to talk to them about non-related subjects to ease your uncomfortableness and distract yourself from the situation.
- Keep in mind: the feeling of panic WILL pass. According to Psychology Today, sometimes panic attacks must be cured by simply letting the panic pass. Fredric Neuman M.D. talked to many of his patients who had gotten stuck in an elevator during a large blackout in the area and learned that those who had panic attacks within the elevator ALL had calmed down after about 30-45 minutes in! An added bonus: your exposure to this type of panic will likely diminish your fear for any similar future situations.
How Kings III Can Help
Not everyone can put up with the type of behavior that the stuck elevator passenger in the above video displayed. However, if you are a property manager, your occupants deserve that level of respect and care, no matter how they might be acting. You would not want them to associate a horrible experience with your own property! Kings III’s Emergency Dispatch Center operators are used to calls like these- they take over a million calls each year, so it’s safe to say they have experience with handling someone that is in a state of panic. In addition to their experience, our operators are also trained and certified at a higher level than other call centers (including 911 call centers!). One of these includes the AEMD certification. This means that our operators are certified to provide medical instruction to callers awaiting EMS once they have dispatched help out. For a stuck passenger experiencing or with someone experiencing panic, fainting, increased heart rate or even a heart attack, this can prove extremely essential. (Fun fact: one of our EDC operators once provided medical instructions to a woman who went into labor while stuck in an elevator!) Finally, if your elevator phones are linked to your own phone, your property’s security phones or any non-dedicated call center, there are going to be instances when a stuck elevator passenger may not be able to reach someone immediately. In situations of panic such as those mentioned above or some other instance of a health problem or an injury, this can be extremely dangerous. Kings III’s Emergency Dispatch Center is fully staffed and operated 24/7/365, so someone will always be there to answer the call. We even have a redundant backup call center in case of a power outage. That means that your occupants will receive the help that the require no matter what day or time it is- even if you’re enjoying your turkey dinner on Thanksgiving Day!
For more general tips on getting stuck in an elevator, see our blog post: “How to Handle Getting Stuck in an Elevator.” To learn more about Kings III, visit www.kingsiii.com.
How is Your Premise Liability Law IQ?
A premises liability lawsuit holds a property owner responsible for any damages arising out of an injury on that person or entity's property. Keeping your property safe is, therefore, your number-one priority. Here's exactly what you need to know.
Kings III of America Announces CEO Transition
Kings III today announced that as part of a thoughtful succession process, Dennis Mason will be stepping down as Chief Executive Officer and transitioning to Senior Advisor. Norm Nelson, who has served as Chief Operating Officer since 2018, will succeed Mr. Mason as CEO.
Apple iPhone Setting Ties Up 911 Call Centers
A recent news story highlights how an iPhone safety feature may be adversely affecting 911 call centers. Here's what property managers should be thinking about when it comes to their own onsite emergencies.
Types of Emergency Phones: Glossary and Resources
If you are looking into information on emergency phones, it’s worth getting some context on all emergency response options at a high level. Here, we’ll attempt to do just that with a ‘types of emergency phones’ glossary where we’ll provide important facts and links to outside resources for ALL types of emergency phones, along with special considerations.
Winter-Proof Your Elevators
When elevators break down or work improperly, especially during inclement weather, we are reminded of their vital importance. Pay attention to the following items, especially in winter weather, to help keep your elevators running safely and smoothly.
Kings III Makes The Dallas Morning News Top 100 Places to Work List Becoming a 3x Winner
We're honored to be recognized by our employees and The Dallas Morning News by making the daily newspaper’s Top 100 Places to Work list for the 3rd year in a row, falling in at 28th in the midsize companies category.
Best Practices for Using Video Surveillance on Your Property
Video surveillance is a common life safety tool for property managers. In fact, the latest elevator safety codes show how it can even be an essential component of emergency response for those with a disability. Here are some best practices to keep in mind when adding video surveillance to your security mix.
Arcline Investment Management to Acquire Kings III of America
Arcline Investment Management ("Arcline"), a growth-oriented private equity firm, today announced the acquisition of Kings III of America ("Kings III"), a leading third-party provider of elevator and pool emergency monitoring solutions in North America, from Rockbridge Growth Equity and Thayer Street Partners.
Saving Labor and Service Costs During Inflation
We simply can’t ignore the elephant in the room: inflation is causing unprecedented rises in prices. Learn how turnkey solutions with maintenance included can be your saving grace as a property manager.