When you are entrapped in an elevator in California and need medical help, the last thing you want to hear from the person answering your emergency call is, “I’m in Connecticut and we don’t call 911.” Wait. What?
This isn’t the first time we’ve talked about things to consider when choosing an elevator monitoring company here at Kings III. Yes, you can choose who monitors your elevator phone and there are many reasons why using the elevator company call center or answering the calls in-house isn’t your best option. The reality is, the scenario described happens more often than you realize. In fact, this is exactly what happened in San Diego when we met with a couple of property managers who work for a large and well-known California-based realty corporation recently.
Elevator Emergency Response Put to the Test
One of these property managers was familiar with and had recommended Kings III but since the other one was not; they decided to survey their property to “push buttons” and see what happened when they tried to call for help. It was not a comforting experience.
Initially, they were appalled at how long it took to actually get someone to answer the call, (an average of three to five minutes, Kings III answers within seconds and code requires within 45 seconds), and from there, things went from bad to worse. Once they were connected they had to respond to a series of recorded prompts before being transferred to a live human. Unfortunately, once the operator answered she was not able to identify their location (also code required) and had no contact information for the building. When pressed as to what the operator would do if an entrapped passenger was having a heart attack and needed medical attention, they received the following response, “I’m in Connecticut and we don’t call 911.” Oh, and did we mention this was one of the major elevator company’s call center answering? That was enough to reinforce the need for a change.
Paying More for Inadequate Response
After testing a few more elevators and receiving similar responses, they were now concerned about what would happen if someone were actually entrapped. Next, we sat down to review just how much this disappointment was costing them, and that proved enlightening as well. We discovered each month they were paying just under $5,000 for all 12 buildings (29 phone lines) under their management and determined that with our cellular elevator phone technology, Kings III could save them nearly $3,000/month.
Through the encouragement of a simple evaluation of the emergency phone system this California realty company already had in place, we were able to reveal not only the improvements to service/response but also the cost savings that Kings III could provide them. We had made a customer out of the once-skeptic corporation.
Important to note: using Kings III does not negate your current elevator contract as elevator phones are not usually covered. This exercise also highlighted that two-way communication alone is inadequate and just because you have a working phone in your elevator doesn’t mean you’ll get the help you need. In addition to the potential reduction in your monthly expenses, Kings III can also help: