Choosing An Elevator Phone Monitoring Company : The Risks
Choosing who monitors your elevator phone may seem like a straightforward decision, but it has many implications on your property’s overall safety and, ultimately, your liability. Here’s what you need to know about your elevator phone monitoring company.
Building codes are continually being updated. What doesn’t change is that the responsibility for compliance still falls on you. At Kings III, it’s not only our business to know elevator code requirements, it’s also our business to make sure our technicians have the required training and licensing authorizing them to work on the emergency communications systems in your elevators and keep you compliant. Not everyone trying to monitor your elevator phones does. Let me explain.
In many states, especially the big ones, various forms of company and/or mechanic licensing is required to work in machine rooms or behind elevator cab fixtures. Alarm companies, for example, do not carry that licensing. Most commonly they are low voltage contractors and due to the extensive requirements involved their technicians are not and often cannot become licensed to work on elevator equipment including elevator phones.
Find out how to improve safety and reduce costs at your property
Our best-in-class emergency phone + monitoring solutions provide peace of mind and are backed by decades of expertiseLearn More
Another thing to consider when choosing your emergency phone monitoring company is making sure you understand their primary business. Alarm companies are in the business of responding to identified signals. For example, they receive a smoke alarm signal from the second-floor hallway, dispatch the fire department and then notify the customer contact of the dispatch.
With an elevator phone, the alarm monitoring operator does not receive a signal on which they simply need to dispatch; they receive a telephone call from a panicked passenger. The operator then needs to determine the nature of the emergency and decide what response is required. And while the fire department is more than capable of responding to the situation and potentially free a trapped passenger, costly damage can result.
Fortunately, emergency calls from an emergency telephone are a rare event in an alarm central station. Unfortunately, that means the alarm center operators are not well-practiced when emergencies do happen and the result is a slow or potentially incorrect response.
Life safety is our business. We pride ourselves on providing the right people, with the right response, to produce the right result. Our emergency elevator phone systems are answered 24/7/365 by highly trained professionals who only answer emergency calls and who can provide pre-arrival medical instructions to callers as needed, and all calls are digitally recorded, date and time stamped for event verification purposes.
What does that mean for you? It means you can trust that when there is a situation on your property, the call will not only be answered but handled property.
For more information check out our guide on Understanding Elevator Emergency Communication Code Compliance.
We simply can’t ignore the elephant in the room: inflation is causing unprecedented rises in prices. Learn how turnkey solutions with maintenance included can be your saving grace as a property manager.
In our space, there’s been a lot of chatter about FCC Order 10-72a1 and how it is impacting copper/analog/plain old telephone service (POTS) phone lines. With this comes deteriorating service and significantly higher phone line costs. Learn your best options for addressing this with your emergency phones.
Building Safety Month is an international campaign celebrated in May to raise awareness about building safety. Learn more about what you can do to further the initiative here in this blog post.
While it’s been over a year since IBC 2021 was released, many are still familiarizing themselves with the elevator phone code requirements and how to navigate them, as significant accessibility changes have been made. We’re here to help clear that up for you.
Although, of course, those with hearing loss or deafness can continue to live independent and productive lives, there are unique needs and accommodations associated with them, and it is in your best interest as a property manager to keep their safety in mind. Here are some considerations to make when helping to protect your deaf/hard-of-hearing tenants.
Here, we list the most common types of illegal activities that take place on multifamily residential properties and how you can sniff them out. Finally, we detail the steps you can take once you discover the illegal activity while reducing the chance of harm to you and other tenants.
Kings III was honored to be recognized by its employees and The Dallas Morning News by making the daily newspaper’s Top 100 Places to Work list, falling in at 17th in the midsize companies category, jumping from its 26th standing in the previous year.
Not all on-site emergencies take place during regular working hours, but that doesn't make them any less important to address. Here's how property managers can effectively respond to property emergencies occurring after-hours without an unrealistic, burdensome workload.
If you rely on tenants' smartphone use as an on-site emergency response, you're opening up some liability issues when it comes to property safety. Here's what you need to know.
Kings III makes it easy as a single point-of-contact for all your emergency response needs. With expertise in line connectivity, compliance codes, equipment maintenance and safety protocol, we offer the total package.