Kings III’s Response to COVID-19 and Our Commitment to You
As the novel coronavirus (COVID-19) continues to spread in the U.S. and across the globe, we wanted to reach out and let you know what Kings III is doing in response to help mitigate risks and do our part to prevent the spread of the virus.
In times like this, our number one priority is our people and your people. Like you, we are staying on top of new developments as they are released and putting measures in place that help ensure both safety for our team and business continuity for our clients. We are assessing the situation frequently and following all recommendations from credible sources including the U.S. Centers for Disease Control and Prevention (CDC), Occupational Safety and Health Administration (OSHA), the Center for Infectious Disease Research and Policy and local authorities.
Internally, we continue to update and share guidance with our team members so they are fully informed on how to protect themselves, their families, their colleagues and our clients against transmission of the virus.
We are promoting the same healthy habits we assume our clients are – increased and prolonged hand washing, respiratory etiquette, discouragement from sharing office equipment and aggressive disinfectant habits. Pro Tip: If your elevator buttons are not something currently on your list for more frequent cleaning due to this outbreak, they should be. Please check out these disinfectant tips for facility managers (link) and for riders (link).
Many of our team members are able to work remotely and we have them doing so. For others, who cannot work remotely, such as our emergency dispatch operators and field technicians, we are working closely together to ensure team members are aware of and actively scanning for virus symptoms in themselves, their families and those they come into contact with, communicating with management and quarantining as needed with increased flexibility in necessary sick leave.
Additional field service measures: As you know, many states are beginning to open in some fashion. While Kings III qualifies under essential services and is able to operate under shelter in place mandates, we continue to limit our field work to emergency service and installation only for locations still sheltering in place. This includes non-operating phones and installations where customers phones are not currently operating.
For those locations in some stage of reopening, our criteria for how we decide to act operationally in any geography is pretty straightforward:
- Has the state lifted stay at home orders?
- Is the county or city following suit?
- Is our customer comfortable with supplier partners onsite?
Please be assured that while we remain focused on the health and safety of our team and their families, we are also focused on continued service to our clients. We will continue to deliver the high-quality emergency monitoring service you are accustomed to.
We hope that you, your team and your loved ones are well, and we are here if you need us. We look forward to getting through this together.
Your Kings III Team