Coronavirus, COVID-19 or SARS-CoV-2 has reasonably caused quite the concern, not just in our business, our state or our country, but across the world. Our first priority is and will remain our team members, your families, our community and our clients.

What We Know

Like you, we are staying on top of new developments as they are released and putting measures in place that help ensure both safety for our team and business continuity for our clients. Our executive team is meeting and assessing the situation frequently and following all recommendations from credible sources including the U.S. Centers for Disease Control and Prevention (CDC), Occupational Safety and Health Administration (OSHA), the Center for Infectious Disease Research and Policy and local authorities.

We know that everyone is at some risk, but certainly that risk of exposure in the workplace varies. Our Kings III Team falls into what OSHA describes as lower exposure risk, which are jobs that do not require contact with people known to be, or suspected of being infected nor frequent close contact (within 6 feet) of the general public. Workers in this category have minimal occupational contact with the public and with coworkers. Of course, this does not safeguard anyone completely; simply less workplace exposure comparatively speaking.

CDC Risk Assessment Guidelines

CDC map with reported cases in the US

Johns Hopkins dashboard with reported cases across the world

Symptoms may appear 2-14 days after exposure and include fever, cough and shortness of breath. Call your doctor if you develop symptoms, and have been in close contact with a person known to have COVID-19 or have recently traveled from an area with widespread or ongoing community spread of COVID-19.

According to the CDC and other sources, COVID-19 is a respiratory illness generally thought to be spread person-to-person through respiratory droplets.

More CDC Frequently Asked Questions

In the age of the 24 hour news cycle, social media and unlimited publishing access to well, everyone, it’s important to put things into perspective. Does that mean you shouldn’t be worried? Of course not. Being worried is natural. We do however, want to avoid an infodemic, whereby we allow everything we read or hear to consume us. Keep things in context given the source of the information. The sources we list above including the CDC and Center for Infectious Disease Research and Policy are reputable. You’ll notice we didn’t include Twitter or Facebook :)

What Kings III is Doing

Masks Required: Face masks are required for unvaccinated team members at the corporate office when you are up from your desk.

Office & Offsite Deep Clean: After an initial office & offsite deep clean, we have increased weekly office cleaning from two days to three.

New Air Purifiers and Upgraded Air Filters: We have new hyper-HEPA air filter units placed throughout the building and in the EDC. We have also upgraded the air filters throughout the building as an additional precaution.

Sneeze Guards in Cubicle Spaces & EDC: Sneeze guards have been installed in our cubicle spaces and in the EDC.

Minimize Contact with Colleagues & the EDC: Non-dispatch center team members will not enter the EDC. If you have a specific need, please reach out to the EDC Manager or the COO for assistance. Additionally, we encourage corporate office staff to minimize prolonged contact with other colleagues in the office setting (don’t hover or linger near a friend’s desk, for example). Basically, just make good anti-social choices. :)

Additional Cleaning: Please utilize the increased quantities of hand sanitizer and clorox wipes provided at corporate for regularly cleaning door knobs, fingerprint access control units on exterior doors (wipe dry), phones and other work surfaces.

No Non-Employees at the Corporate Office: Effective March 13, 2020 and until further notice, we will not be accepting visitors. All deliveries should be left in the man trap at the front entrance or just outside the warehouse where Mike can pick them up. Our goal is to reduce unnecessary employee interactions with non employees during work hours.

New Hire Candidates: Tony will ask for verbal confirmations that the candidate is not sick, hasn’t traveled to any level 3 sites or is otherwise a high risk before inviting them to corporate for an in-person interview.

As you know, our cleaning crew now cleans the office three times weekly.


  • Emergency operators should eliminate contact with non-dispatch center employees and areas.
  • 3 new air purifiers are now in the EDC
  • We will be using a bleach solution to regularly clean high-touch surfaces in the EDC
  • Sneeze guards have been installed in the EDC

Our field technicians are visiting customer sites to perform installations and complete service calls as usual, simply adhering to onsite customer protocol. 

What You Can Do

There simply is no sure fire way to prevent becoming infected. We all work, have home lives and may come into contact with COVID-19. This is a reality. What we can do is double down on some good basic health habits to lessen the chance of transmission.

  • Wash hands often with soap and water for 20 seconds. Sing the birthday song twice – but please sing to yourself :)
  • If using antibacterial hand sanitizer, make sure it’s at least 60% alcohol. Use plenty – cover your entire hands and rub together until dry.
  • Avoid touching eyes, nose and mouth
  • Wear disposable gloves, if applicable (ex. our field technicians) and use aggressive glove hygiene procedures:
    • Sanitize hands
    • Put on a fresh pair of gloves.
    • If you leave the work area for any reason, throw your gloves away.
    • Before returning to the work area, sanitize your hands and put on a fresh pair of gloves.
    • Repeat as necessary. Kings III will supply field techs with all the disposable gloves you need.
  • Keep your distance. No reason for any of us to be closer than 6 ft to people anyway. It’s called personal space. This includes the corporate office. Better safe than sorry.
  • No time like the present to course-correct if you’re a mouth breather :)
  • Isolate yourself from sick friends and family. This is what we call a no-brainer.
  • Increase focus on the above measures if COVID-19 starts to spread through your community.

Clean and disinfect high touch surfaces daily including tables, doorknobs, light switches, countertops, desks, phones, toilets, faucets and sinks. Most common EPA-registered household disinfects will work. Use appropriate disinfectants for the surface, including but not limited to bleach wipes or diluted household bleach, alcohol solutions with at least 60% alcohol.

Healthy habits contribute to a stronger immune system and no time like the present to double down on existing or create new healthy habits (or lose any bad habits).

Examples include:

  • Reduce stress where able. Meditation, yoga, find what works for you.
  • Stay hydrated
  • Get plenty of sleep
  • Stay active. Working out helps reduce stress and boost your immune system, unless you’re working out near someone infected. Maybe work out at home.
  • Reduce (or quit!) smoking
  • Reduce alcohol intake

If You’re Sick or Exposed

If you are sick or caring for someone who is sick, please reach out to your direct supervisor or your VP.

  • Stay home, except to get medical care.
  • Notify your direct supervisor or VP.
  • Medical Care:
    • If you question your symptoms, a good first step is reaching out to HealthiestYou by Teladoc for discussing your situation and logical next steps. Remember, this is free and the assessment is done over the phone.
    • Blue Cross Blue Shield has notified us of their commitment to cover testing costs and treatment costs 100% for all plan members – both PPO and HSA, with zero deductible. Note – there is no vaccine currently.
  • Refer to the CDC for best practices.
  • When can I come back to work? 
    • Tested positive for COVID-19: The decision to discontinue home isolation precautions should be made on a case-by-case basis, in consultation with healthcare providers and state and local health departments.
    • If you are exposed and UNVACCINATED: The CDC has guidelines for essential workers who have been exposed. CDC guidelines follow a few basic rules for people not showing symptoms (fever, dry cough, shortness of breath):
      1. Take your temperature daily before work to ensure no fever (100.4 degrees F or above qualifies as a fever)
      2. Wear a mask to work (for 14 days) – Note: we currently require all unvaccinated team members to wear masks when not at their desk regardless of exposure.
      3. Practice social distancing (which everyone should be doing, regardless of exposure) – 6 ft

Please review the secondary tab that applies to your role at Kings III for any additional special information. 

CDC Tips

Information for Household Members & Caregivers of Someone who is Sick (CDC)

In addition to the protocol on the All Team Members tab (which applies to everyone):

    • We will be reserving the offsite as our backup should the need arise.  This means we will be suspending our regular practice of the monthly shift test at the offsite.
    • Close communication will be KEY!  Please communicate with EDC leadership as things change for you, and be extra sharp with watching for any shift changes, options to pick up shifts, school closures, etc.
    • If you have been exposed, please refer to the CDC guidelines on the All Team Members tab.

In addition to wearing a mask, which is currently required at corporate (if you are unvaccinated) when you are up from your desk, we encourage basic good health practices:

    • Good hand washi