EMERGENCY DISPATCH CENTER FAQS
Emergency Dispatch Center
Sure, we can monitor virtually any brand of emergency phone.
Kings III’s emergency call center not only dispatches fire/rescue, but also can dispatch maintenance personnel and property managers to handle non-emergency calls so unnecessary dispatches are reduced.
Not by Kings III, but other emergency responders may charge or fine you for excessive false calls.
Monitoring is a short term for all of the processes involved in handling emergency telephone calls. Our staff answers the emergency calls, dispatches the appropriate response personnel, and assists in keeping the caller calm. Our computer system digitally records the calls, including dispatch calls, and retrieves and displays all account information for our operators and logs all events electronically, time and date stamping the records. Find out more about monitoring here.
Yes, we digitally record all calls and store them for a minimum of seven years. The recordings can be retrieved or even emailed for later playback.
Our locating dialer technology automatically transmits the location information to our Emergency Call Center computers. That information is displayed before our operators answer the call. This technology allows us to quickly determine the nature of the emergency rather than wasting time trying to determine the caller’s location.
How can you tell where your cellular models are calling from? There are stories of 9-1-1 operators who can’t find callers using cell phones.
While there is truth in some of these stories, our cellular models utilize the same automatic locating system that our landline phones do. We do not rely on E911 or capturing caller ID in order to locate calls.
Our emergency call center personnel are experienced and trained to discern the difference between actual emergencies and non-emergencies and prank calls. So unnecessary dispatching is significantly reduced.
We have an automatic back up power supply with a natural gas powered electrical generator that supports the emergency call center during power failure. In addition, we have a fully redundant back up Emergency Dispatch Center off site.
Kings III makes it easy as a single point-of-contact for all your emergency response needs. With expertise in line connectivity, compliance codes, equipment maintenance, and safety protocol, we offer the total package.