Back To Homepage General Questions General questions regarding Kings III, our services and some of the emergency communication terminology. How long have you been in business? We have been in business since 1989. What services are included in your All-Inclusive Solution package? Our All-Inclusive Solution package includes equipment, installation, full maintenance and 24-hour monitoring and dispatch services. How many help phones do you monitor? We monitor 57,000+ help phones at over 37,000 customer sites across the United States. What is your billing frequency? We generally bill quarterly in advance, however, we can easily accomodate your requirements. We also offer automatic credit card billing and EFT. Do you have liability insurance coverage? Yes, we carry general liability, umbrella, and Errors & Ommissions insurance coverage with combined limits of $15 million. How do I know if I need ADA compliant phones/service? If the building facility or parking lot was built or renovated after July 1994, any phone(s) installed must meet ADA requirements. Complete ADA regulations may be found at the U.S. Department of Justice website, http://www.justice.gov/ What is E911? E911 or enhanced 911, is an initiative of the Federal Communication Commission primarily addressing the problem of locating cellular calls to 911 call centers. Many times cellular emergency calls are routed to the wrong 911 call center or locating data is lost during the transfer process. Do you offer maintenance and monitoring for the emergency phone? Yes, we offer All- Inclusive Solutions that include installation, full maintenance and monitoring at affordable rates. These services are also available on an a la carte basis. How do I know if I need an emergency phone by my pool? Many states require that you have an emergency phone in close proximity to the pool. Whether your state requires it or not, having an emergency phone by your pool can help avoid a tragedy and can reduce your liability exposure. Where should my phone be located? In most states the emergency phone must be no further than 200 unobstructed feet from the pool. What is the law in my state? For information about your state's pool phone laws look here or check with your local environmental health department. Do you have cellular options? Yes, if you prefer not to use a POTS line, we offer cellular based solutions. Are your phones code compliant? Yes, all of our phones comply with all state and local codes, we guarantee it. An inspector told me that my phone must be answered by 911. Is this true? No, most states require that emergency phone calls must be answered by a dedicated emergency call center. Kings III maintains a dedicated emergency call center. Will I be charged for false, nuisance, or prank calls? No. Will having an emergency pool phone with professional monitoring lower my liability insurance rates? It certainly may, check with your liability insurance carrier to be sure. How can I be sure that my phone is working? Periodic manual testing, and automatic self testing are the best assurances that your phone is working. Do you offer a warranty and how long does it last? Yes. On products purchased outright our warranty is twelve months for parts and 90 days for labor. Under a Service/Maintenance or TurnKey Solutions Agreement, the equipment is warranted for the full term of the agreement or any renewal terms. When can I expect my phones to be installed? We usually schedule installations 2-3 weeks from receiving signed agreements. However, we can accomodate rush and emergency installations. Tower, parking lot, and garage installations generally occur within 8-12 weeks of purchase. How do I get service or repairs? You can call or email Kings III directly. Our service number is 1-800-766-2029. How soon can I expect maintenance to arrive when I have a problem? We strive for same day or next business day repairs. We also accomodate emergency repairs. If the electricity goes out, will my phones work? Yes, because they are either powered by the telephone line or by a back-up battery. How do the personnel answering emergency calls determine the location of the callers? At Kings III's Emergency Dispatch Center, calls are automatically identified via the transmission of DTMF tones sent by the phone or by caller ID (depending on phone manufacturer). Do you charge usage fees based on how many times a phone is used? No. Can your phones automatically self-test? What happens if a scheduled test call is missed? Yes they can. If Kings III is monitoring the phone and a scheduled test call is missed, our equipment automatically identifies the missed call and prompts our operators to initiate an action plan to determine the cause and restore function.