Emergency Planning : Preparing for the Worst

Emergency Planning : Preparing for the Worst

When it comes to property safety and emergency preparedness, even your back up plans need back up plans. Being in emergency response, Kings III fully embodies this. See how we help ensure there’s ALWAYS someone on the other line to answer emergency calls.

Imagine you are on your way to a meeting. You had just enough time to grab a cup of coffee and now you will be right on time. The meeting is with some higher-ups in the company, so you are heading near the top floor of the high-rise. You are in the elevator cab, carefully pinning your coffee to your side while thumbing through some last-minute notes. You are prepared. You have got this. That is when the elevator stalls, stranding you between floors.

This might not cost you your job, but it could cost you that promotion. Surely everyone will understand though, it is not your fault. Just give them a call and… ah, no cell service inside the cab. Thankfully, there is a push button with a phone symbol next to it.

Find out how to improve safety and reduce costs at your property

Our best-in-class emergency phone + monitoring solutions provide peace of mind and are backed by decades of expertise

Learn More

No matter the type of building you manage, your tenants have schedules and obligations both in and outside of the property that could be hindered by an elevator entrapment like the one just mentioned.

If that emergency phone system is provided by Kings III, they will have nothing to worry about. Our operators will get the ball rolling on getting them out and will gladly make a call on the tenants’ behalf. We have an additional care factor or focus on customer service than most responders and we will even conference callers in with bosses, colleagues or family members at their request.

Just about everyone has a cell phone these days, but we all know signal can be spotty. Maybe your tenant played a little too much Candy Crush earlier that day and their battery has been drained. When times of trouble strike, whether it be on an elevator, at the pool, in a stairwell or while heading to your car in a parking lot or garage, it is important to have another means of reaching out for help. A backup. A redundancy.

You can never be too prepared

Redundancies play an important role, particularly regarding safety. When the deadbolt on your door or the lock on your car is not enough to deter a criminal, your security system or car alarm are there to kick in next. When your holiday roast is getting a bit more roasted than you intended and you cannot smell the smoke from the other room, your smoke detector is your greatest ally. When a fire breaks out at your place of work and you notice it while walking through the hall, pull the alarm, break the glass and pull out that extinguisher.

It is crucial to know that when the first choice, the obvious go-to solution fails for whatever reason that you can still be safe. If your tenants are in any dangerous situation, whether due to an accident in the parking lot, a slip or fall on the stairs or a belligerent individual at the pool, that is when they want to know that if the cell phone fails, there is a Kings III emergency phone system in place so they can call for help.

We have to prepare for emergencies too

There is an aspect to all this that not many consider. You might think about all the vulnerable areas where extra measures are required but… what happens when the disaster strikes at the place where we are supposed to call for help?

It is a scary thought but the reality is the very locations we would hope to reach in times of trouble are also vulnerable to things like fires, crime, natural disasters, power outages and technical issues with equipment, like phone lines and computer systems. That is why at Kings III we practice what we promote and employ backup measures.

In 2017 alone, Kings III handled 1,215,905 elevator, pool and help phone calls. Each one of those was a potential emergency. Many of them were actual emergencies. We offer a crucial and life-saving service, one that is too important to not be there when you need it. This is about more than customer satisfaction. It is about life safety.

The measures Kings III takes to be ready when you need us

From a security standpoint, our building is monitored, alarmed and secured with limited access. Our dispatch center and equipment rooms have an additional layer of secured access beyond that. No one gets in without authorization. This ensures that no sensitive equipment or information will be tampered with.

Regarding fire safety, our dispatch center is up to code and equipped with a fire alarm, sprinkler system and fire extinguishers in key locations.
Power outages are a very real and common issue in our world. They can be caused by anything from equipment damage or malfunction, inclement weather, and interference from wildlife according to Westar Energy (learn more about handling power outages on your property here). That is why we have two generators in place each of which is capable of powering all our most vital systems and that is tested at regular intervals. This ensures there is no loss of up-time at our main dispatch center.

After power, the redundancies continue into our server and network infrastructure where faults and failures can be resolved without a loss of service. Redundant servers, network switches, data circuits, and phone lines allow for immediate or rapid recovery in the event of interruptions.

That might sound like a lot, and it is, but we do not stop there.

What if there is an issue that denies us the use of our building? Despite all the preparations we have made and the redundancies we’ve implemented and tested, there are still circumstances that could render our building unusable. That is why we have an entire backup call center.

Our backup call center is an offsite location fully equipped with all the phone and computer systems required of our service. The location is a short drive away from our main facility but on a separate power grid and phone line system, helping to ensure that when one location goes down, the other will remain active. To put it plainly, our redundancies have redundancies and then some, all to help ensure that we are there to take the call when someone needs us.

FREE DOWNLOAD: Building Your Emergency Action Plan >>

Kings III will take the call

Kings III has been providing emergency phone systems for nearly three decades. We take pride in the service we offer and the innovations we have made along the way. To learn more about our safety solutions for your property, contact us here or give us a call at 800-393-5858 today. You can rest assured, we will be there to take the call.

Building Your Emergency Action Plan







Emergency Response Quick Reference Guide

Emergencies can suddenly turn your safe, familiar, comfortable property into a danger zone, and it is essential to have places to turn to help you and your tenants get through it. Here is a list of good emergency resources to get you started.

6 Property Manager and Building Owner Liabilities

Your legal liability as a property manager and/or building owner may vary from state to state, but, generally speaking, there is a core of common liabilities that many in the industry face. Pay special attention to these common causes of property manager and building owner liabilities and act accordingly.

Hidden Telephony Costs May Be A Bigger Item Than You Think

Property managers are always looking to reduce waste and effectively forecast but many times it's the overlooked expenses that become a big ticket item.

Tips To Help Ensure Your Building Is Up To Code (In Any State)

When is the last time you stepped back and looked at the bigger picture of how your building syncs up with its building code and why this is so important? Here, we take a closer look at some of the more common building-code requirements and why the most obvious violations are often overlooked, even unintentionally.

What the 3G Sunset Means For You

Are you prepared for the sunset of 3G communications? Don't risk disruption to your business by waiting to transition to 4G/LTE, get ahead with Kings III.

Three Reasons Why Emergency Response Should Be Consistent Across All Your Properties

Are you confident with the emergency response across all properties in your portfolio? Can all of your tenants expect the same care? Here we discuss three reasons why not streamlining this process could be a big mistake.

Emergency Phone Usage May Seem Low, but the Stakes are High

Should you disable your emergency phone during the off-season (pool phone) or can the monitoring cost be based on usage? Here's the information you need to know.

Things to Consider When Opening Your Pool During a Pandemic

Stay-at-home orders are being lifted and we are looking for the “new normal.” But what does that mean and how does that impact pool season?

Get To Know Our Essential Workers

To us, our emergency operators are always “essential workers,” but as Kings III has continued to operate as critical infrastructure throughout the COVID-19 stay-at-home orders, they are now officially deemed as essential by the country. Get to know three of our operators a little better and learn more about our emergency dispatch center in this interview.

Kings III makes it easy as a single point-of-contact for all your emergency response needs. With expertise in line connectivity, compliance codes, equipment maintenance and safety protocol, we offer the total package.