BLOG CATEGORIES

Emergency Planning : Preparing for the Worst

Emergency Planning : Preparing for the Worst

When it comes to property safety and emergency preparedness, even your back up plans need back up plans. Being in emergency response, Kings III fully embodies this. See how we help ensure there’s ALWAYS someone on the other line to answer emergency calls.

Imagine you are on your way to a meeting. You had just enough time to grab a cup of coffee and now you will be right on time. The meeting is with some higher-ups in the company, so you are heading near the top floor of the high-rise. You are in the elevator cab, carefully pinning your coffee to your side while thumbing through some last-minute notes. You are prepared. You have got this. That is when the elevator stalls, stranding you between floors.

This might not cost you your job, but it could cost you that promotion. Surely everyone will understand though, it is not your fault. Just give them a call and… ah, no cell service inside the cab. Thankfully, there is a push button with a phone symbol next to it.

Find out how to improve safety and reduce costs at your property

Our best-in-class emergency phone + monitoring solutions provide peace of mind and are backed by decades of expertise

Learn More

2022 ELLIES WINNER
Best Supplier -
Communication System

No matter the type of building you manage, your tenants have schedules and obligations both in and outside of the property that could be hindered by an elevator entrapment like the one just mentioned.

If that emergency phone system is provided by Kings III, they will have nothing to worry about. Our operators will get the ball rolling on getting them out and will gladly make a call on the tenants’ behalf. We have an additional care factor or focus on customer service than most responders and we will even conference callers in with bosses, colleagues or family members at their request.

Just about everyone has a cell phone these days, but we all know signal can be spotty. Maybe your tenant played a little too much Candy Crush earlier that day and their battery has been drained. When times of trouble strike, whether it be on an elevator, at the pool, in a stairwell or while heading to your car in a parking lot or garage, it is important to have another means of reaching out for help. A backup. A redundancy.

You can never be too prepared

Redundancies play an important role, particularly regarding safety. When the deadbolt on your door or the lock on your car is not enough to deter a criminal, your security system or car alarm are there to kick in next. When your holiday roast is getting a bit more roasted than you intended and you cannot smell the smoke from the other room, your smoke detector is your greatest ally. When a fire breaks out at your place of work and you notice it while walking through the hall, pull the alarm, break the glass and pull out that extinguisher.

It is crucial to know that when the first choice, the obvious go-to solution fails for whatever reason that you can still be safe. If your tenants are in any dangerous situation, whether due to an accident in the parking lot, a slip or fall on the stairs or a belligerent individual at the pool, that is when they want to know that if the cell phone fails, there is a Kings III emergency phone system in place so they can call for help.

We have to prepare for emergencies too

There is an aspect to all this that not many consider. You might think about all the vulnerable areas where extra measures are required but… what happens when the disaster strikes at the place where we are supposed to call for help?

It is a scary thought but the reality is the very locations we would hope to reach in times of trouble are also vulnerable to things like fires, crime, natural disasters, power outages and technical issues with equipment, like phone lines and computer systems. That is why at Kings III we practice what we promote and employ backup measures.

In 2017 alone, Kings III handled 1,215,905 elevator, pool and help phone calls. Each one of those was a potential emergency. Many of them were actual emergencies. We offer a crucial and life-saving service, one that is too important to not be there when you need it. This is about more than customer satisfaction. It is about life safety.

The measures Kings III takes to be ready when you need us

From a security standpoint, our building is monitored, alarmed and secured with limited access. Our dispatch center and equipment rooms have an additional layer of secured access beyond that. No one gets in without authorization. This ensures that no sensitive equipment or information will be tampered with.

Regarding fire safety, our dispatch center is up to code and equipped with a fire alarm, sprinkler system and fire extinguishers in key locations.
Power outages are a very real and common issue in our world. They can be caused by anything from equipment damage or malfunction, inclement weather, and interference from wildlife according to Westar Energy (learn more about handling power outages on your property here). That is why we have two generators in place each of which is capable of powering all our most vital systems and that is tested at regular intervals. This ensures there is no loss of up-time at our main dispatch center.

After power, the redundancies continue into our server and network infrastructure where faults and failures can be resolved without a loss of service. Redundant servers, network switches, data circuits, and phone lines allow for immediate or rapid recovery in the event of interruptions.

That might sound like a lot, and it is, but we do not stop there.

What if there is an issue that denies us the use of our building? Despite all the preparations we have made and the redundancies we’ve implemented and tested, there are still circumstances that could render our building unusable. That is why we have an entire backup call center.

Our backup call center is an offsite location fully equipped with all the phone and computer systems required of our service. The location is a short drive away from our main facility but on a separate power grid and phone line system, helping to ensure that when one location goes down, the other will remain active. To put it plainly, our redundancies have redundancies and then some, all to help ensure that we are there to take the call when someone needs us.

FREE DOWNLOAD: Building Your Emergency Action Plan >>

Kings III will take the call

Kings III has been providing emergency phone systems for nearly three decades. We take pride in the service we offer and the innovations we have made along the way. To learn more about our safety solutions for your property, contact us here or give us a call at 800-393-5858 today. You can rest assured, we will be there to take the call.

Building Your Emergency Action Plan

KEEP LEARNING

Kings III Makes The Dallas Morning News Top 100 Places to Work List Becoming a 4x Winner

We're honored to be recognized by our employees and The Dallas Morning News by making the daily newspaper’s Top 100 Places to Work list for the 4th year in a row, falling in at 26th in the midsize companies category.

January 2024 Elevator Code Updates in Florida

Florida property managers have finally completed DLM requirements in their elevators (hopefully). But wait, there's more! Florida will adopt ASME 2019 starting January 1, 2024. Learn what this means, how you can comply, and get guidance from our code experts.

Survey Reveals Gaps in Building Emergency Communications Plans

A recent survey of property management professionals revealed that while more than 60 percent of respondents were aware that telecom companies are phasing out POTS (Plain Old Telephone Service, also known as analog copper land lines), nearly half reported their elevator emergency communication systems are still based on this endangered technology.

Successful Hotel CO Inspections

A CO is a vital requirement before opening your new-build/renovated hotel. One area we often see overlooked within the process is telecommunications. To help get you started, we’ve compiled a checklist of key telecom-specific items to consider that may be subject to inspection.

How is Elevator Liability Defined?

One of a building owner’s worst nightmares: a passenger gets into an elevator in perfect health but ends the ride with a serious physical or psychological injury. Thankfully, this is an extremely rare scenario, but all those involved in building management should know exactly how to define elevator liability and take action if an incident occurs.

How is Your Premise Liability Law IQ?

A premises liability lawsuit holds a property owner responsible for any damages arising out of an injury on that person or entity's property. Keeping your property safe is, therefore, your number-one priority. Here's exactly what you need to know.

Kings III of America Announces CEO Transition

Kings III today announced that as part of a thoughtful succession process, Dennis Mason will be stepping down as Chief Executive Officer and transitioning to Senior Advisor. Norm Nelson, who has served as Chief Operating Officer since 2018, will succeed Mr. Mason as CEO.

Apple iPhone Setting Ties Up 911 Call Centers

A recent news story highlights how an iPhone safety feature may be adversely affecting 911 call centers. Here's what property managers should be thinking about when it comes to their own onsite emergencies.

Types of Emergency Phones: Glossary and Resources

If you are looking into information on emergency phones, it’s worth getting some context on all emergency response options at a high level. Here, we’ll attempt to do just that with a ‘types of emergency phones’ glossary where we’ll provide important facts and links to outside resources for ALL types of emergency phones, along with special considerations.

Kings III makes it easy as a single point-of-contact for all your emergency response needs. With expertise in line connectivity, compliance codes, equipment maintenance and safety protocol, we offer the total package.