BLOG CATEGORIES
Get to Know Our Emergency Communications Operators

In this post, we interview some of Kings III’s emergency communications operators for an inside look at what it’s like for them within our emergency communications center, including what is the craziest call they have ever had to take.
At the heart of Kings III Emergency Communications’ business is our service. This is what sets us apart from similar companies, and we truly pride ourselves on doing everything that we can to ensure that our customers and their occupants are safe and happy. In addition to being staffed 24/7/365 with a redundant off site center for emergency situations, our Emergency Dispatch Center (EDC) is staffed with highly trained and HIPAA and AEMD certified operators. We take special care in selecting the right people to handle critical situations. Because of this, we like to interview some of these members every now and then so we can show you how special that they are and allow you to get to know them a little bit better.
Who We’re Talking To
The Questions
What do you think makes the EDC different from similar centers?
What makes our Emergency Dispatch Center at Kings III different from other similar companies is the AEMD Certification Training that our dispatchers go through. Other companies choose not to provide their customers with first response instructions such as CPR. Kings III weighs in the risk and recognizes that the valued seconds the customer is on the line with us can be the difference between life and death. Kings III customers also enjoy a one call resolution on their calls. Our operators are able to assist our customers with more than dispatchers from other companies can. Our operators are empowered to take ownership of a phone call and see that the customer gets the resolution they deserve. This keeps the customer from having to wait on a queue for long periods of time have their needs met. -Elias
The EDC is more service focused. I’ve worked in call centers for about 12 years on and off and while they have been about customer service, the EDC goes above and beyond. We are here to save lives and ensure the safety of others. I also like how the company treats people all around. I never complain about having to come to work and I enjoy every moment of it. -Shayna
Find out how to improve safety and reduce costs at your property
Our best-in-class emergency phone + monitoring solutions provide peace of mind and are backed by decades of expertise
Learn More
2024 ELLIES WINNER
Best Supplier -
Communication System
What is the craziest call that you have had to dispatch?
A two year old baby was seizing and her mother was calling for us to dispatch an ambulance. The baby had seizures since he was born. The biggest battle was asking her to provide information about the child. Fortunately while on the line with me, the baby stop seizing and then the child started speaking to her mother. It broke my heart hearing his little voice and knowing what he had just gone through. -Elias
The craziest call that I’ve received was a child reporting a Kangaroo in the pool. He didn’t give much detail but I ended up having to dispatch police because I couldn’t reach the property and the boy had stopped responding. I’m sure the police department had a field day with that one! -Shayna
What is your favorite thing about your job?
My favorite part about my job is working with people. As a leader, when the team goes above and beyond their “duties” and everyone displays a sense of ownership towards their job, that makes everything else so much easier. When I’m surrounded by employees who don’t hesitate to pick up a shift or who volunteer to do more, the department basically runs itself. I love it when people are motivated to help improve the current state of the department with ideas that come up daily and then seeing those ideas flourish as others join together. The morale of the department is at its highest and productivity soars above the bare minimum. Everyone enjoys coming to work and people can’t wait to come back from their days off to continue sharing with their colleagues. Helping create and develop that environment is my favorite part of my job. -Elias
My favorite thing about my job is that I get to help people. I feel fulfilled at the end of the day knowing that I might have made a difference in someone’s life. I also like that everyone chips in to help in any situation, something you might not see everywhere else. -Shayna
What is the hardest thing about your job?
The hardest part about my job is also working with people. As a leader, my job is to inspire change and communicate the right expectations and goals. Any miscommunication can be disastrous. Keeping an open door policy and being fair have been key elements to building long lasting relationships in my career. While change always brings stress, making myself available and showing the team that I care about them has kept the team with a positive outlook for the future. -Elias
The hardest thing about my job would have to be the possibility of a fatality. I have a 6 year old son and every time that I hear of a child being trapped in an elevator, or poolside by themselves, I think of my son. I provide the same amount of care in all of the calls that I receive, but calls from children really hit home. -Shayna
After reading this, we hope you have really gotten a good inside look of the kind of people that our EDC operators are. We feel truly privileged to have them as people who represent our company. For more information about our emergency communications services, visit www.kingsiii.com.
CATEGORIES TAGGED
ELEVATORS
PROPERTY SAFETY
CATEGORIES
KEEP LEARNING

How Kings III Helps You Cut Costs Without Cutting Corners
Managing costs without sacrificing safety is a challenge every property team faces. This blog explores how Kings III’s all-inclusive emergency phone solution helps reduce hidden expenses, simplify operations, and ensure code compliance—all while delivering 24/7 emergency response and peace of mind. From eliminating outdated landline costs to streamlining support, see how you can protect your property and your bottom line.

Kings III Acquires LiftNet, Advancing Connected Safety & Remote Monitoring in Elevators and Escalators
Kings III Emergency Communications partners with Wurtec to enhance elevator video messaging systems, addressing new code requirements for two-way displays and video monitoring. The collaboration combines Kings III's emergency response expertise with Wurtec's industry solutions to provide streamlined, compliant elevator safety communications nationwide.

Is Your Pool’s Emergency Phone Compliant? Here’s How to Check (And What to Do If It Isn’t)
Is your pool’s emergency phone truly compliant and ready when it matters most? A reliable, code-compliant emergency phone is more than a regulatory requirement—it’s a critical lifeline that ensures immediate access to help during emergencies. This guide walks you through how to check compliance, properly test your phone, and take the right steps if it doesn’t meet current standards. Whether you're ensuring your current system is up to code or exploring a more dependable solution, we’ll help you navigate the process and safeguard both safety and liability.

8 Women Who Shaped the Future of Emergency Response & Dispatch
This Women’s History Month, Kings III is honoring the women who have paved the way in emergency response and dispatch. From breaking barriers in EMS to pioneering advancements in emergency communication, these trailblazers have helped shape the way lifesaving services operate today. See eight influential women whose contributions continue to impact the field and inspire future generations.

Honoring Black Pioneers: 7 Influential Figures in Emergency Communications & Response
This Black History Month, Kings III is honoring Black men and women who served as pioneers in the fields of emergency dispatch and emergency response. See 7 influential trailblazers who broke barriers, advanced life-saving technologies, and shaped the way emergency services operate today.

How Recent Spikes in Copper Theft Threaten Your Emergency Communication & What You Can Do About It
Rising copper theft is putting emergency communication systems at risk, leading to potential service outages. Without a reliable backup, property managers may face compliance issues and safety concerns. Learn more about the threat and how a cellular solution can help protect your property.

Is Your Hotel’s Emergency Communication System Up to Code?
Hotel emergency communication systems must meet strict safety and compliance standards, but are yours up to code? From elevator phones to pool and parking lot emergency call systems, we break down key requirements and how to ensure your property stays compliant.

Kings III & Wurtec Partner to Improve the Emergency Communication Market of Elevator Video Messaging Systems
Kings III Emergency Communications partners with Wurtec to enhance elevator video messaging systems, addressing new code requirements for two-way displays and video monitoring. The collaboration combines Kings III's emergency response expertise with Wurtec's industry solutions to provide streamlined, compliant elevator safety communications nationwide.

Updated Elevator Code: Who are my Authorized Personnel?
Confused about who qualifies as "authorized personnel" under the new ASME 17.1 elevator code? Learn why the same authorized staff must monitor all emergency communications—audio, video, and messaging—and why split monitoring solutions won't meet compliance requirements for your building's safety system.