Norm Nelson Appointed as Kings III COO
(Dallas, TX) Kings III, an all-inclusive turnkey emergency monitoring service for building owners and property managers is pleased to announce it has appointed Norm Nelson as COO. Nelson comes to Kings III from Vivint Inc, the largest smart home company in the United States with over 1.3 million customers. His most recent role was that of Senior Director, Field Operations Planning and Deployment, where he managed several key field functions, including workforce planning and analytics, scheduling and dispatch management, and inventory and asset management for all of Vivint’s field professionals across the U.S. Prior to that, Norm was the Senior Director of Customer Experience and Director of Central Station.
“Norm is a strategic thinker and his extensive experience leading call center, field operations and client services teams will prove valuable as Kings III continues its accelerated growth,” said Dennis Mason, CEO.
Nelson was the 2017 Stevie Gold winner for Customer Service Executive of the Year as awarded by American Business Awards and under his leadership Vivint won the 2016 Gold Stevie for Best Large Call Center.. A graduate of Brigham Young University, Nelson is married with four children and is an active volunteer with his church, in his community and with youth.
About Kings III: Kings III Emergency Communications is the nation’s only full-service provider of emergency communication solutions. With headquarters in Coppell, Texas, Kings III has been delivering peace of mind to its customers nationwide since 1989. The company has installed thousands of emergency phones throughout the United States and Canada. Kings III is fully integrated; not only engineering and manufacturing emergency phones, but also providing one-stop-shop solutions that include installation, maintenance, and 24/7 emergency phone monitoring for emergency help phones utilized at poolside, in elevators, parking areas, stairwells, and more. For more information, visit www.kingsiii.com.