Kings III Appoints New COO
Norm Nelson Appointed as Kings III COO
(Dallas, TX) Kings III, an all-inclusive turnkey emergency monitoring service for building owners and property managers is pleased to announce it has appointed Norm Nelson as COO. Nelson comes to Kings III from Vivint Inc, the largest smart home company in the United States with over 1.3 million customers. His most recent role was that of Senior Director, Field Operations Planning and Deployment, where he managed several key field functions, including workforce planning and analytics, scheduling and dispatch management, and inventory and asset management for all of Vivint’s field professionals across the U.S. Prior to that, Norm was the Senior Director of Customer Experience and Director of Central Station.
“Norm is a strategic thinker and his extensive experience leading call center, field operations and client services teams will prove valuable as Kings III continues its accelerated growth,” said Dennis Mason, CEO.
Nelson was the 2017 Stevie Gold winner for Customer Service Executive of the Year as awarded by American Business Awards and under his leadership Vivint won the 2016 Gold Stevie for Best Large Call Center.. A graduate of Brigham Young University, Nelson is married with four children and is an active volunteer with his church, in his community and with youth.
About Kings III: Kings III Emergency Communications is the nation’s only full-service provider of emergency communication solutions. With headquarters in Coppell, Texas, Kings III has been delivering peace of mind to its customers nationwide since 1989. The company has installed thousands of emergency phones throughout the United States and Canada. Kings III is fully integrated; not only engineering and manufacturing emergency phones, but also providing one-stop-shop solutions that include installation, maintenance, and 24/7 emergency monitoring for emergency help phones utilized at poolside, in elevator, parking areas, stairwells and more. For more information, visit www.kingsiii.com.
Recent changes to the ASME code will change how entrapped passenger communicate with emergency personnel. What does that mean for property managers and those who are responding to the emergency calls?
Renting to a more seasoned crowd sometimes comes with a separate set of issues and concerns that you may not face with younger tenants. Here's our tips.
When it comes to emergency communication, modern marvels like cell phones and Voice Over Internet Protocol (VoIP) may not be your most practical option. Here, we raise some awareness to the limitations of utilizing VoIP for emergency calls made from your property.
Governor Andrew Cuomo has approved the Elevator Safety Act, which raises the standard for New York's elevator mechanics. Here's what you need to know.
When it comes to your property’s life safety and security, the ultimate goal is to show your tenants that protection and prevention are your top concerns. Consider a security guard as part of a well-planned mix with emergency communications technology.
Recent news in Texas highlights why elevator safety requires more than passing an elevator inspection. What can you do to protect your property and tenants?
This blog post references a recent event that was by all accounts a tragedy, but we're not here to scare you or point fingers. We simply want to raise awareness that elevator accidents can occur anywhere. What can you do to improve the situation?
Vacant spaces: not ideal, but something property managers must deal with. When not attended to properly, they can become a safety hazard, but by taking the right actions, not only can you make those area safer, you can even use them to your advantage.
Customer satisfaction is a priority that is not unique to the property management industry. Here, we'll take a look at how property managers can improve tenant experience using examples of the best customer satisfaction surveys across all industries.
Kings III makes it easy as a single point-of-contact for all your emergency response needs. With expertise in line connectivity, compliance codes, equipment maintenance and safety protocol, we offer the total package.