Kings III’s director of national accounts explains why more and more property management companies are looking at emergency communications needs on a portfolio level along with the benefits of doing so through Kings III.
“Life-safety emergency communications” doesn’t sound like a subjective issue. Code and practical sense mandates that this isn’t a category allowing for much variance in approach.
That is primarily why, over the past decade, Kings III Emergency Communications has seen a shift to centralized corporate decisions made by our clients regarding emergency phones for their portfolios. Once the vast exception, this has become much more the norm.
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Still, outside of our family of customers, this isn’t the case. When Kings III is introduced to prospective customers, typically they are uncertain how their emergency phones are being monitored and maintained, and by whom, especially at the corporate level. Even if Kings III serves a few of their sites already, there is generally only a surface understanding of what that involves.
That makes sense at first glance. Why would they be familiar with these services?
Elevator and pool emergencies are generally rare occurrences, and phone monitoring is very much a background component of large daily operations (although Kings III’s emergency operators take a multitude of calls regarding all types of emergency situations, not limited to only elevator and pool needs. See some examples of actual calls taken here). These services most likely were individually ordered and executed through site management, or they were a tacit inclusion from another vendor service. Often these services happen off the corporate daily radar.
That is where we’re seeing a change. More and more, senior management is discussing emergency communications from a global portfolio perspective in terms of general policy. We see it from all facets, including folks from Operations, IT, Legal, Finance, Asset Management, Procurement….across the board. It touches needs and goals from multiple divisions of a company.
More strikingly, we’re seeing this shift among our fee-management-only customers as well. Even though such centralized decisions are more complex for fee managers representing a diversity of owners, the inherent liabilities of that fee manager are still singular to their operations. Their owners can benefit collectively from proven practices and negotiating advantages of the fee management firm they employ, particularly with a code-required service at such a nominal price point.
This has been great for Kings III.
It doesn’t take a stretch of imagination to guess that Kings III would prefer to install and monitor your entire portfolio. More business is more business, and who doesn’t want to do more business? We’re proudly guilty of that charge like any company worth its market salt.
However, that’s hardly the only reason that Kings III wants to be your chosen and only provider. Our goal, first and foremost, is to provide the absolute best value to your operations that we possibly can, and that is best achieved through uniformity and consistency for life-safety communications across your portfolio. We’re simply worth more to you that way.
Kings III saves your company money on many fronts. Complete portfolios can be installed with no up-front capital. Phones in need of repair will be replaced during installation (with the average cost of replacing an elevator around ~$1000+), which will save you money on service calls. Our full warranty will then cover you against future repairs and replacement for the life of our service with you.
And in many, if not most cases, Kings III’s technology can eliminate the need for dedicated phone lines, which typically cost 20-40 percent or more than Kings III’s monthly rates. That’s in addition to the volume discounts we provide for portfolio customers.
Those savings, however, pale in comparison to the real value and potential savings Kings III can provide. The rapid growth in our National Accounts shows that more and more of our customers agree.
What if an entrapment or pool emergency happens at one of your properties, and the equipment or service fails to handle it properly? What does that cost?
Properly monitored and maintained equipment can save a life. It can secure your liability position related to code requirements. It’s also just the right thing to do equally for every property you own and manage.
That is where Kings III truly shines. The entirety of our service was designed to save lives and mitigate risk for our customers. From the emergency phones we manufacture in-house, to our ETL-listed Emergency Dispatch Centers and AEMD and CPR-trained dispatch staff, we are built to provide you the most comprehensive emergency communications available in your industry.
Kings III time-date stamps all calls, storing them in perpetuity, and makes those calls available to you by written request. We offer an auto-test feature that will test your phone’s signal if we haven’t received a test call from you in 30 days. Of course, this will test dial tone and power only and we recommend all customers manually test their phones monthly at a minimum. We can access 176 languages and dialect to communicate effectively during entrapments and pool emergencies. We maintain a fully redundant call-center off site in the event of a catastrophic event at our home offices. We carry a multimillion dollar insurance policy to stand behind our services and will name you an additionally insured upon request.
Simply put, Kings III isn’t just the best choice for your property. We’re the best choice for ALL your properties. Learn more at www.kingsiii.com.