BLOG CATEGORIES

Kings III Emergency Communications is in the Service Industry

Providing emergency communications for help phones is a service at Kings III. Within this blog, specific, actual calls made to the Kings III EDC are featured in order to highlight several particular ways our service goes above and beyond the usual.

Here at Kings III, we like to release videos that feature actual calls that our emergency communications center receives. We like to do this for two reasons: for one, we like to show our customers and potential customers the multitude of different emergency situations that people may find themselves in and require help with. The second reason we enjoy featuring these calls is to demonstrate just how we handle these types of calls and the care that we take to do so. At Kings III, we do sell turnkey solutions complete with installation, equipment and emergency communications monitoring, but we always say that our selling benefit is our service. This particular video of actuals highlights the a multitude of calls where our Kings III emergency communications service really matters and sets us apart from those around us. We will walk you through the different scenarios.

We can respond to calls in 175+ Languages

The first call that you hear within this video is a caller who does not speak English. Our dispatcher quickly conferences in our language service to provide aid. In the case of this video, we are able to communicate with the caller in their native Spanish. Kings III wants to make sure that our emergency services are helpful to everyone. We can access more than 175 languages and dialects should we receive a call from someone who is unable to speak or understand English or who uses English as a second language.

Find out how to improve safety and reduce costs at your property

Our best-in-class emergency phone + monitoring solutions provide peace of mind and are backed by decades of expertise

Learn More

Our Emergency Communications Operators Talk Callers Through Dangerous Situations

The next call that you hear in this video features a woman calling in worried about a strange figure in the area that appears to be armed and dangerous. Because our operators are highly trained and certified, in situations like these they are able to walk the caller through the situation, suggesting actions for the caller to take to lessen their chances of endangerment and keep them remaining calm. Not only this, but in situations like this, since the Kings III operator is able to listen in on the situation and get a good idea of what is going on, if they dispatch a 911 center for help, they will be able to report the emergency as a verified emergency, placing a higher priority on the instance than there would be if the caller made a direct call to 911.

Our Emergency Communications Operators Follow Through

In the final call that you hear in this video, it is an actual Kings III operator that places the call to a woman responsible for the building. In this case, the emergency communications operator had already taken all necessary steps involved with an elevator entrapment, including notifying all involved parties and dispatching help, but since he was not 100% clear on whether the situation had been resolved, he called back in to make sure that everything had gone smoothly and the entrapped person was safe. This was something that an operator would absolutely not be required to do- once they make the appropriate calls, their job is considered complete. Instead, this demonstrates how Kings III operators actually care about the service that they provide and the people that they help, and they will go above and beyond to truly make a difference in a situation.

As you can see, Kings III prides itself in its service and the many different situations that allow us to carry it out to the very best of our abilities. Who’s handling your difficult emergency situations? Don’t you hope it’s someone like us?

KEEP LEARNING

Saving Labor and Service Costs During Inflation

We simply can’t ignore the elephant in the room: inflation is causing unprecedented rises in prices. Learn how turnkey solutions with maintenance included can be your saving grace as a property manager.

How Your Life Safety Devices are Impacted by Landline Technology Phaseout

In our space, there’s been a lot of chatter about FCC Order 10-72a1 and how it is impacting copper/analog/plain old telephone service (POTS) phone lines. With this comes deteriorating service and significantly higher phone line costs. Learn your best options for addressing this with your emergency phones.

May is Building Safety Month

Building Safety Month is an international campaign celebrated in May to raise awareness about building safety. Learn more about what you can do to further the initiative here in this blog post.

What You Need to Know About IBC 2021 Elevator Phone Code Requirements

While it’s been over a year since IBC 2021 was released, many are still familiarizing themselves with the elevator phone code requirements and how to navigate them, as significant accessibility changes have been made. We’re here to help clear that up for you.

Property Safety for Deaf & Hard of Hearing Tenants

Although, of course, those with hearing loss or deafness can continue to live independent and productive lives, there are unique needs and accommodations associated with them, and it is in your best interest as a property manager to keep their safety in mind. Here are some considerations to make when helping to protect your deaf/hard-of-hearing tenants.

How To Deter Illegal Activity On Your Property

Here, we list the most common types of illegal activities that take place on multifamily residential properties and how you can sniff them out. Finally, we detail the steps you can take once you discover the illegal activity while reducing the chance of harm to you and other tenants.

Kings III Makes The Dallas Morning News Top 100 Places to Work List Becoming a 2x Winner

Kings III was honored to be recognized by its employees and The Dallas Morning News by making the daily newspaper’s Top 100 Places to Work list, falling in at 17th in the midsize companies category, jumping from its 26th standing in the previous year.

How to Handle After-Hours Emergencies

Not all on-site emergencies take place during regular working hours, but that doesn't make them any less important to address. Here's how property managers can effectively respond to property emergencies occurring after-hours without an unrealistic, burdensome workload.

The 5 Most Common Reasons Smartphones Fail at Property Safety

If you rely on tenants' smartphone use as an on-site emergency response, you're opening up some liability issues when it comes to property safety. Here's what you need to know.

Kings III makes it easy as a single point-of-contact for all your emergency response needs. With expertise in line connectivity, compliance codes, equipment maintenance and safety protocol, we offer the total package.