Kings III Emergency Dispatch Call Series : Volume 3
With elevator, pool and other help phone monitoring, Kings III’s goal is to provide an added sense of security to your clients and reduce liability for your building.See real examples of real emergency calls that our operators took in July 2017.
Think all emergency calls placed by your residents or tenants are the same? You would be surprised at the variety in calls that our dedicated emergency center takes. What better way to show you truly value client and public safety than to provide an easily accessible means to call for help 24/7/365? To follow are some of the actual emergency calls our operators received during the first two weeks of July 2017.
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Elevator Phone: Elevator entrapment, passengers requested EMS due to being claustrophobic. Dispatched EMS.
Pool Phone: Caller reported that there were drunk kids were trying to fight her husband. Dispatched police.
Pool Phone: Resident stated that the power was out, and everyone was trapped inside the gate and were unable to leave. Dispatched police.
Elevator Phone: Elevator entrapment. Building management requested that we dispatch fire department due to the hour long ETA provided by the elevator company.
Pool Phone: Male caller reported that his truck was stolen while he was at the pool swimming. Dispatched police.
Elevator Phone: A man said that he was being harassed in the elevator. Police were dispatched to the property.
Help Phone: Male caller requested Police due to someone trashing his apartment. Same male from called hours later requesting EMS due to his son jump kicking him on his back and face.
Help Phone: Caller requested EMS due to hearing voices in his head. Dispatched EMS.
Pool Phone: Caller stated a propane tank caught on fire as they were grilling and his legs got blistered. Dispatched fire department and EMS.
Elevator Phone: Caller stated he let the moving guy go up in the elevator, the moving guy did not have his cell phone with him or a code to get back down and use the elevator and he could not get up to him. Unable to reach building management, so operator dispatched fire rescue to assist the caller.
Pool Phone: Caller stated that he broke his leg. Dispatched EMS.
Help Phone: Caller requested police due to being lost at his friend’s apartment complex and not knowing where he was. Dispatched police.
Pool Phone: Caller requested police due to a man striking her at the pool, she believed due to him being intoxicated and mistaking her for his wife. Dispatched police.
Help Phone: Caller requested police due to someone stealing her tv. Dispatched police.
Elevator Phone: Elevator entrapment. Passengers stated they smelled a burning smell. Dispatched fire rescue due to possible emergency.
Pool Phone: Caller stated that he had accidentally drank lighter fluid and requested EMS. Dispatched EMS.
Elevator Phone: Caller stated there were people fighting in the lobby and requested police be dispatched. Dispatched police.
Pool Phone: Caller requested EMS due to a girl breaking a window and cutting her hand on a piece of glass. Dispatched EMS.
Elevator Phone: Passenger said there was a male there who didn’t let him get off the elevator. He said he feared for his life. Dispatched police.
Help Phone: Caller requested police due to a vandalism at the property. Dispatched police.
Pool Phone: Caller requested police due to his roommate and 3 men attempting to evict him using weapons. Dispatched police.
At Kings III, we stand firmly behind the idea that the right people with the right training results in the right response. Our monitoring provides just that, all while keeping your management team informed and helping to reduce your risk, reduce your liability and potentially reduce your costs. Learn more at www.kingsiii.com.
Elevator Communications and Data Connection Requirements: Properly Evaluating Security Risk, Reliability and Encumbrances
There’s a lot to consider when thinking about the new elevator emergency communication code requirements. Deciding to use your own network creates a long checklist and more work for you. Granting a third party vendor access to your network is an option but has risks. Here are a few things to consider when making your decision.
As part of Building Safety Month, we’re taking a look at some fundamental property crime statistics that all property managers should know, adding in some of our own crime prevention and crime response tips.
We have found as an emergency pool phone provider that there are multifamily communities unaware that their current pool phone service is actually using a deactivated cell phone. Depending on the authority having jurisdiction (AHJ), this often does not pass inspection for several reasons. This puts both property managers and their tenants at risk. Learn why.
Kings III equipment has been approved for the use of FirstNet, built by AT&T, which is a long-term evolution (LTE) network that gives first priority to first responders and other public safety personnel. Learn more here.