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Kings III Emergency Dispatch Call Series : Volume 6

Kings III Emergency Dispatch Call Series : Volume 6

With elevator, pool and other help phone monitoring, Kings III’s goal is to provide an added sense of security and reduce liability for your building. See real examples of real emergency calls that our operators took in November 2017.

You might be surprised at the different types of emergency calls that occur on properties just like yours. What better way to show you truly value client and public safety than to provide an easily accessible means to call for help 24/7/365? To follow are some of the actual emergency calls our operators received during November 2017.

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November 2017:

Pool Phone: Caller reported there was a couple throwing coolant on each other. Dispatched police.

Elevator Phone: Elevator entrapment. Passenger requested EMS due to having difficulty breathing. Dispatched EMS.

Pool Phone: Caller stated he could not get ahold of his brother, who is a cancer patient, and he couldn’t get into his apartment. He was very concerned so he requested police be dispatched. Dispatched police.

Pool Phone: Caller reported someone had a gun and requested police. Dispatched police.

Help Phone: Caller reported that a male of 66 years old possible had a heart attack or stroke. Dispatched EMS.

Elevator Phone: Elevator entrapment reported by management in another elevator. Management requested EMS be dispatched due to the passenger having erratic behavior. Dispatched EMS.

Pool Phone: A child called and said that a lady fell and hit her head. Dispatched EMS.

Help Phone: Caller sated she came back to her car and the back window had been smashed in. Dispatched police.

Elevator Phone: Elevator entrapment located in Denver County. Passenger said yes to having mental disability. Dispatched fire rescue per Denver Code.

Pool Phone: Caller requested police due to a mother hitting and cutting her daughter. The daughter was 13 years old. Dispatched police.

Pool Phone: Caller stated that a baby was having a seizure and they could not get ahold of 911. Dispatched EMS.

Elevator Phone: Caller requested police due to someone hacking and stalking him. Dispatched police.

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Help Phone: Caller reported that a male in his mid-70’s fell and twisted his knee while playing tennis. Dispatched EMS.

Pool Phone: Caller reported his mother’s girlfriend trying to fight him and then kicking him out of the apartment and requested police. Dispatched police.

Elevator Phone: Caller requested police due to her boyfriend assaulting her. Dispatched police.

Help Phone: Caller stated he needed assistance getting home but did not have any numbers we could contact and requested police. Dispatched police.

Pool Phone: Caller requested police to do a welfare check for a resident in another apartment who had not been seen for a few days and previously talking about suicide. Dispatched police.

Pool Phone: Caller requested police due to people selling drugs at the apartment complex. Dispatched police.

Elevator Phone: Elevator entrapment. Passenger requested EMS due to having anxiety. Dispatched EMS.

Pool Phone: Caller stated there was a shoot out and stopped responding. Dispatched police.

Pool Phone: Caller requested police due to having a domestic dispute with her husband. Dispatched police.

Help Phone: Caller stated the dumpster was on fire in the parking lot. Dispatched fire rescue.

Pool Phone: A child called and said two guys were fighting then stopped responding. Dispatched police due to reported emergency.

Elevator Phone: Caller stated her husband fell down in the elevator and couldn’t get up due to being elderly and requested EMS to assist him. Dispatched EMS.

Pool Phone: Caller stated someone was breaking into his residence. Dispatched police due to potential emergency.

Pool Phone: Caller stated he took an ecstasy pill and needed to go to the hospital. Dispatched EMS.

Elevator Phone: Elevator entrapment. Passenger requested EMS due to feeling nauseated. Dispatched EMS.

Help Phone: Caller stated an elderly female had fallen out of her wheelchair then stopped responding. Dispatched EMS due to reported emergency.

Pool Phone: Caller requested police due to a woman yelling that she was going to bomb the place. Dispatched police.

Pool Phone: Caller requested police due to two men fighting in the parking lot near the entrance. Dispatched police.

Pool Phone: Caller reported fire alarm was going off but did not know where it was coming from or why and requested fire rescue. Dispatched fire rescue.

Elevator Phone: Elevator entrapment. Passenger requested EMS due to being claustrophobic and pregnant. Dispatched EMS.

Pool Phone: Caller stated there was a man walking around with a gun. He then said the man was walking towards him and stopped responding. Dispatched police.

Pool Phone: Caller reported his brother tried to choke him during a fight. Dispatched police.

Help Phone: Caller requested police due to reporting a drunk driver. Dispatched police.

Elevator Phone: Elevator entrapment. Passengers stated they smelled a burning smell. Dispatched fire rescue due to possible emergency.

Pool Phone: Caller reported that a man asked her and three other girls to help him find his dog and then took them into his apartment. Dispatched police.

Pool Phone: Caller reported that another resident has been yelling/screaming and busting out windows while being naked. Dispatched police.

Help Phone: Caller reported a 13-year-old child was spray painting cars, walls and the floors. Dispatched police.

Pool Phone: Caller requested EMS due to her body hurting. Dispatched EMS.

Elevator Phone: Caller requested 911 due to stating he is considering suicide. Dispatched police.

Pool Phone: Caller reported her son to be missing and requested police. Dispatched police.

Pool Phone: Caller requested police due to someone breaking his windows. Dispatched police.

Elevator Phone: Entrapment, passenger requested EMS due to hyperventilating. Dispatched EMS.

Pool Phone: Caller stated she did not know where she was as she woke up from previously being intoxicated. Dispatched police to assist her.

Elevator Phone: Elevator entrapment. Passenger requested EMS due to being anxious, light headed and dizzy. Dispatched EMS.

Pool Phone: Caller reported that her husband had been shot then stopped responding. Dispatched EMS.

Help Phone: Caller reported that a male around the age of 55 fell at the tennis courts and has a possible patella injury-leg injury. Dispatched EMS.

Pool Phone: Caller was trapped inside of pool area and unable to exit and was unable to reach management. Dispatched fire rescue.

Pool Phone: Caller requested police due to feeling threatened by a male subject that reportedly had a knife. Dispatched police.

Elevator Phone: Callers were not trapped in the elevator but were unable to exit the property. Unable to reach management. Dispatched fire rescue.

Pool Phone: Caller requested EMS due to having previously dislocated his knee and it still hurting. Dispatched EMS.

Help Phone: Caller reported that they had both fallen down the stairs and could not get back up. Dispatched EMS.

Pool Phone: Caller requested EMS due to his wife having high blood pressure and needing someone to check on her. Dispatched EMS.

Pool Phone: Caller reported getting into an argument with her roommate who was threatening her. Dispatched police.

Something to notice: despite November being an off-season pool month, Kings III still took many calls that came from an emergency pool phone. These are often tenants’ only link to help during a time of emergency, and they are used as such year-round. In fact, Kings III takes some of our most urgent and serious emergencies coming from pool phones.

At Kings III, we stand firmly behind the idea that the right people with the right training results in the right response. Our monitoring provides just that, all while keeping your management team informed and helping to reduce your risk, reduce your liability and your costs. Learn more at www.kingsiii.com.

The Five Key Elements of Property Safety

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Kings III makes it easy as a single point-of-contact for all your emergency response needs. With expertise in line connectivity, compliance codes, equipment maintenance and safety protocol, we offer the total package.