BLOG CATEGORIES

Kings III Emergency Dispatch Call Series : Volume 7

Kings III Emergency Dispatch Call Series : Volume 7

With elevator, pool and other help phone monitoring, Kings III’s goal is to provide an added sense of security and reduce liability for your building. See real examples of real emergency calls that our operators took in December 2017 and January 2018.

You might be surprised at the different types of emergency calls that occur on properties just like yours. What better way to show you truly value client and public safety than to provide an easily accessible means to call for help 24/7/365? To follow are some of the actual emergency calls our operators received during December 2017 and January 2018.

December 2017:

Pool Phone: Caller requested police due to finding an unattended child around 3-4 years old that stated his mother abused him. Dispatched police.

Pool Phone: Caller reported that someone had a gun, and that they didn’t feel safe to stay by the phone. Dispatched police.

Help Phone: Caller requested EMS due to falling down the steps and hurting his knee. Dispatched EMS.

Elevator Phone: Caller reported that the floor caved in on the 2nd floor and that he thought people were trapped in the basement. Caller also reported injuries. Dispatched EMS and fire rescue.

Customize your property’s unique life safety plan with our free guide >>

Pool Phone: Caller reported that her mother was making her want to hurt herself. Dispatched police.

Elevator Phone: Elevator entrapment. Passenger requested EMS due to having an anxiety attack. Dispatched EMS.

Pool Phone: Caller requested police due to her husband taking her phone and then grabbing her. Dispatched police.

Help Phone: Caller requested EMS due to an elderly male having a possible heart attack during a baseball game. Dispatched EMS.

Pool Phone: Caller reported that she just saw someone getting murdered and then stopped responding. Dispatched EMS.

Elevator Phone: Caller stated they were not trapped, but the elevator was smoking. Dispatched fire rescue.

Pool Phone: Caller requested EMS due to an elderly man falling at the pool. Dispatched EMS.

Elevator Phone: Elevator entrapment. Passengers stated they smelled a burning smell. Dispatched fire rescue due to possible emergency.

Help Phone: Child said his dad fell from the stairs then stopped responding. Dispatched EMS.

Pool Phone: Fourteen year-old caller requested police due to his mom not coming to pick him up and having no one else to come get him. Dispatched police.

Elevator Phone: Passenger was not trapped in elevator but was unable to exit the building. After trying to reach management, dispatched fire rescue.

Pool Phone: Caller requested police due to a woman being sexually assaulted in a particular apartment unit. Dispatched police.

Pool Phone: Caller reported a trash can to be on fire. Dispatched fire rescue.

Elevator Phone: Passenger requested EMS due to a foot injury. Dispatched EMS.

Pool Phone: Caller requested police due to hearing gunshots and seeing a man run away from the location. Dispatched police.

Elevator Phone: Elevator entrapment. Passenger requested EMS due to having low blood sugar. Dispatched EMS.

Help Phone: Caller reported being locked inside the parking garage. After trying to reach management, dispatched fire rescue.

January 2018:

Pool Phone: Caller reported being locked out of their apartment and said that they had food cooking on the stove. After trying to reach property, dispatched fire rescue due to stove being on.

Pool Phone: Caller stated that there was a man who was going through his truck earlier and they had an altercation. Dispatched police.

Elevator Phone: Elevator entrapment. Passenger requested EMS due to being diabetic. Dispatched EMS.

Pool Phone: Children reported there was a man with a knife and then stopped responding. Dispatched police.

Elevator Phone: Caller stated their vehicle was stolen and stopped responding. Dispatched police.

Pool Phone: Caller reported to be lost and requested assistance from the police. Dispatched police.

Help Phone: Caller requested EMS due to a 100-year-old female having issues with high blood pressure. Dispatched EMS.

Pool Phone: Caller requested police due to witnessing a woman screaming “help” and a man pulling her back inside. Dispatched police.

Pool Phone: Caller reported someone following her, then screamed. She then stopped responding. Dispatched police.

Elevator Phone: Elevator entrapment. Passenger requested EMS due to being claustrophobic. Dispatched EMS.

Pool Phone: Caller requested EMS, because she was about to have a seizure. Dispatched EMS.

Help Phone: Caller requested police due to an elderly female falling at the tennis courts. Dispatched EMS.

Elevator Phone: Elevator entrapment. Passenger requested EMS due to having asthma and breathing problems. Dispatched EMS.

Pool Phone: Child requested police due to people with guns smoking and drinking in the laundromat. Dispatched police.

Elevator Phone: Caller requested EMS due to an unresponsive male in an apartment that was exhibiting “stroke-like” symptoms. Dispatched EMS.

Pool Phone: Caller reported that someone broke into the shop overnight and requested police. Dispatched police.

Pool Phone: Caller said that she planned on taking a lot of pills and was wanting to commit suicide. Dispatched police.

Pool Phone: Child said his brother was being beat up at the pool. Dispatched police.

Elevator Phone: Elevator entrapment. Passenger requested EMS due to having a panic attack. Dispatched EMS.

Help Phone: Caller requested police due to her son being kidnapped. Dispatched police.

Something to notice: despite December and January being off-season pool months, Kings III still took many calls that came from an emergency pool phone. These are often tenants’ only link to help during a time of emergency, and they are used as such year-round. In fact, Kings III takes some of our most urgent and serious emergencies coming from pool phones.

At Kings III, we stand firmly behind the idea that the right people with the right training results in the right response. Our monitoring provides just that, all while keeping your management team informed and helping to reduce your risk, reduce your liability and your costs. Learn more at www.kingsiii.com.

Specializing Life Safety and Security for Your Property

KEEP LEARNING

Elevator Video & Text Communication for 2019 ASME Code Update

Recent changes to the ASME code will change how entrapped passenger communicate with emergency personnel. What does that mean for property managers and those who are responding to the emergency calls?

Life Safety Considerations When Renting to Seniors

Renting to a more seasoned crowd  sometimes comes with a separate set of issues and concerns that you may not face with younger tenants. Here's our tips.

Will Your VoIP System Come Through For You In An Emergency?

When it comes to emergency communication, modern marvels like cell phones and Voice Over Internet Protocol (VoIP) may not be your most practical option. Here, we raise some awareness to the limitations of utilizing VoIP for emergency calls made from your property.

New York Approves Elevator Safety Act

Governor Andrew Cuomo has approved the Elevator Safety Act, which raises the standard for New York's elevator mechanics. Here's what you need to know.

What To Consider When Hiring Security Guards For Your Property

When it comes to your property’s life safety and security, the ultimate goal is to show your tenants that protection and prevention are your top concerns. Consider a security guard as part of a well-planned mix with emergency communications technology.

WFAA Points Out Elevator Safety Concerns in Texas

Recent news in Texas highlights why elevator safety requires more than passing an elevator inspection. What can you do to protect your property and tenants?

Recent News Reveals Elevator Rides Turned Tragic. What Can We Do?

This blog post references a recent event that was by all accounts a tragedy, but we're not here to scare you or point fingers. We simply want to raise awareness that elevator accidents can occur anywhere. What can you do to improve the situation?

How To Make Good Use of Vacant or Derelict Space

Vacant spaces: not ideal, but something property managers must deal with. When not attended to properly, they can become a safety hazard, but by taking the right actions, not only can you make those area safer, you can even use them to your advantage.

Learn From The Three Best Consumer Satisfaction Surveys

Customer satisfaction is a priority that is not unique to the property management industry. Here, we'll take a look at how property managers can improve tenant experience using examples of the best customer satisfaction surveys across all industries.

Kings III makes it easy as a single point-of-contact for all your emergency response needs. With expertise in line connectivity, compliance codes, equipment maintenance and safety protocol, we offer the total package.