Not All Emergencies are the Same
In total, our emergency dispatch center received 1,114,054 emergency communications calls last year, and not all of them are what you might expect. Learn about some examples of calls that they received and how they handled the situations.
As seen in the above video, Kings III’s Emergency Dispatch Center deals with all sorts of emergency communications calls that don’t exactly first come to mind when you think of an elevator or pool help phone. In fact during the year of 2015, at Kings III’s emergency communications center alone, a total of 1,114,054 total calls were made into the station. While the majority of the calls that were made were in fact elevator entrapments, a total of 3721 calls made involved fire, EMS and police dispatches. When you think of an emergency communications phone in your elevator or by your pool, these types of instances aren’t always immediately thought of, but they are sometimes the most important ones to deal with.
Find out how to improve safety and reduce costs at your property
Our best-in-class emergency phone + monitoring solutions provide peace of mind and are backed by decades of expertiseLearn More
As heard in the first instance during the video, an emergency communications call was placed in this case because an elevator entrapment caused a claustrophobic expectant mother to experience health-related issues. While this type of situation is not what you imagine using an elevator help phone for, the reality is that our emergency communications dispatchers see health issues more often than one might think, as many times the panic or surprise brought on by an entrapment can lead to pressing health issues.
Believe it or not, our emergency communications center receives domestic dispute calls like the second situation presented in this video fairly regularly. Placed from the pool help phone on the property, this call was made because the man did not have access to his phone due to the circumstances that the dispute had put him in. For those who find themselves in an emergency situation, we actually recommend placing the call from an emergency help phone, such as by the pool or in a parking garage, if you can easily access one nearby, because these types of phones are able to deliver the emergency communications center with much more accurate location data. Cell phones do not provide enough location information to dispatchers, and in some cases can even hurt in locating an individual: the cell phone will say it is in the county of the nearest cell phone tower to it, which is not always the same as the actual county that the cell phone is in.
The third and final call highlighted in this video is the call placed to the emergency communications center regarding a man who collapsed on a multifamily property. Again, this call was placed by the pool help phone, further calling attention to the fact that these phones are used for much more than drownings and potential drownings. You never know where you will be when a health emergency occurs. When a situation like this occurs, the person will always use the quickest means to a solution, which often includes a highly visible and easily accessible help phone nearby.
Because you never know what type of emergency that you are going to get, our emergency communications center, called the EDC (Emergency Dispatch Center) receives the highest amount of training in order to adequately handle situations like the ones presented above. All EDC emergency communications dispatchers are Advanced Emergency Medical Dispatcher, Red Cross CPR and HIPAA certified so that they are fully equipped to provide knowledgeable assistance while dispatching help to the area that needs it. To put this in perspective, not all 911 emergency communications centers require their dispatchers to be AEMD certified.
You never know what type of emergency could happen on your property, and as you have probably learned thus far, you can never be fully prepared on what all to expect. It is so important to educate yourself and be aware of all the types of instances that you may be liable for. For more information, visit www.kingsiii.com.
Not all on-site emergencies take place during regular working hours, but that doesn't make them any less important to address. Here's how property managers can effectively respond to property emergencies occurring after-hours without an unrealistic, burdensome workload.
If you rely on tenants' smartphone use as an on-site emergency response, you're opening up some liability issues when it comes to property safety. Here's what you need to know.
Because your fitness center could be one of the more popular amenities on your property, it certainly brings a need for a plan to manage risks that can occur. If you haven’t already, it’s important to establish life safety and emergency response practices specifically designated for the area. Here are some of the essentials.
Elevator Communications and Data Connection Requirements: Properly Evaluating Security Risk, Reliability and Encumbrances
There’s a lot to consider when thinking about the new elevator emergency communication code requirements. Deciding to use your own network creates a long checklist and more work for you. Granting a third party vendor access to your network is an option but has risks. Here are a few things to consider when making your decision.
As part of Building Safety Month, we’re taking a look at some fundamental property crime statistics that all property managers should know, adding in some of our own crime prevention and crime response tips.
We have found as an emergency pool phone provider that there are multifamily communities unaware that their current pool phone service is actually using a deactivated cell phone. Depending on the authority having jurisdiction (AHJ), this often does not pass inspection for several reasons. This puts both property managers and their tenants at risk. Learn why.
Kings III equipment has been approved for the use of FirstNet, built by AT&T, which is a long-term evolution (LTE) network that gives first priority to first responders and other public safety personnel. Learn more here.
After a rigorous review process, Kings III’s emergency phone host control panel, the M90, is now FirstNet Ready™ and ready for use on FirstNet®, a public safety network. Learn items of note.
See how Kings III's emergency dispatch center was able to run as-usual during the mass Texas power outages and how we're prepared to do so in any outage.
Kings III makes it easy as a single point-of-contact for all your emergency response needs. With expertise in line connectivity, compliance codes, equipment maintenance and safety protocol, we offer the total package.