Preparing for Unique and Unexpected Property Emergencies

It is essential that property managers are prepared to keep their tenants and property safe, even during disasters that are not standard or predictable. See examples of such property emergencies and learn what you can do about them in this blog post.

Your job as the property manager may not always be an easy one. For instance, one of your  (and sometimes challenging) priorities includes both your property and tenants safe. That often takes proactive and preventative measures to help prevent unsafe practices from occurring. With a multitude of tenants on your properties, we are sure that time has taught you that no matter how well you may prepare and plan ahead for the event of an emergency, there is always the opportunity that some crises are so unique, that there was no way you could have even thought to have prevented it in the first place.

Find out how to improve safety and reduce costs at your property

Our best-in-class emergency phone + monitoring solutions provide peace of mind and are backed by decades of expertise

Learn More

At Kings III, we like to share actual calls that our Emergency Dispatch Center receives from properties similar to your own like in the video above. We don’t do this to scare you or to brag (well, not bragging for the most part). We do this because we want to keep you thinking about scenarios can and actually have happened. We want you to be putting yourself in these situations and challenging yourself- would your property be equipped to handle this sort of situation?

Keep your property safe with our free guide “The Five Key Elements of Property Safety” >>

Highlighted in the video above include someone who got hit by a car while on property, a woman with trespass and theft issues regarding an ex, a physical altercation onsite and even robbery of property belongings reported by staff.

Now, when you’re taking preventative safety measures for your property, you’re not likely to include a section entitled “The Actions to Take if a Resident’s Ex Boyfriend Steals Her Phone” within your Emergency Action Plan. However, this particular scenario has elements of both criminal activity and domestic disturbance, both of which as a property manager, you should have some sort of plan set in place regarding. For more information on crime prevention for your building, see our blog post on crime prevention.

Unfortunately, not all emergencies can be prevented, as the video above shows. Furthermore, when these emergencies occur, what starts as a single occurrence can snowball and affect the safety of your entire property, all for which you are liable. What does this mean? Not only do you need prevention methods for your property, but it is also essential that you have a strategy and response for anything that may go awry on your property.

All the scenarios in the video shown above have one thing in common: If something like any of these situations were to occur on your property, it would fall under your responsibility to provide your tenants with the means to access to timely and reliable help. After all, as you heard in this video, oftentimes people’s cell phones are unavailable or inaccessible during an emergency- a time when they would need it most.

There are some areas on your property where emergency help phones may be required by code, such as in the elevator or by the pool. You may have others throughout the property as a means of safety best practices (and we commend you if you do!). No matter the specifics, the most important priority is that they serve as an effective means to getting the appropriate help required.

Think about the situations that you just got to listen in on. Where would your priorities lie? We would assume that your tenants’ would fall first and foremost, with the wellbeing of your property to follow. Finally, you would probably want to be made aware of the issues that took place, correct? While you may not always be there when something goes wrong on your property, but as the person in charge, you should know about it as soon as possible in order to correct the current problem and to be aware of any shortcomings on your end that may have contributed to the occurrence.

Kings III emergency operators receive training and certification higher than required in most 911 emergency centers. We are dedicated to learning everything that we can about the situation, making the caller feel comfortable, dispatching out necessary help with all important information and providing certified emergency assistance over the phone until that help arrives. What’s more- once the situation has been taken care of, we make sure to alert you, the property manager, of whatever disturbance has occurred. This is an extra (and essential) step that would not take place if you simply connected emergency phones straight to 911 or relied on occupants using their cell phones. The video above shows that we are equipped to and experienced in handling emergencies all across the spectrum. We are prepared to provide the necessary help.

Kings III offers all types of emergency phones, including the installation and maintenance of such phones, but what makes us unique lies in our emergency monitoring services. We provide a dedication to both property safety and management liability unlike any other North America. Do scary situations like the one in that video happen? Yes, but we want to be there for you and your tenants when they do. Learn how we can do so at

The Five Key Elements of Property Safety







Elevator Entrapment Tips

Access easy, applicable tips for property managers when it comes to elevator entrapment follow-up and advice to give tenants stuck in an elevator.

Six Ways to Rid Your Property of Crime

None of us want to deal with criminal activity, but in the case of property managers and building owners, who hold some liability for the safety of tenants and visitors, crime prevention is especially important. Here are six ways to help prevent crime on your property.

Kings III Makes The Dallas Morning News Top 100 Places to Work List

Kings III Emergency Communications, a privately-owned emergency help phone-monitoring company based in Coppell, was honored to be recognized by its employees and The Dallas Morning News by making the daily newspaper’s Top 100 Places to Work list, falling in at 26th in the midsize companies category.

San Diego Building Solves Telephony Service Issues While Realizing Substantial Savings

Have you encountered service issues and missed potential savings with your current telecom provider? There's a better way.

How Building Certifications May Attract Potential Tenants

Building certifications are an official way to set your property apart and authentically advertise its high quality and superior features. Getting certified can boost your building’s bottom line, further focus your marketing strategy and, ultimately, attract tenants. Here, we list some of the most popular and highly regarded building certifications in commercial real estate.

Dealing With Burglary as a Property Manager

Here are some ways you can prevent and report burglaries that could happen on your property in order to keep tenants safe and to reduce your own liability.

Emergency Response Quick Reference Guide

Emergencies can suddenly turn your safe, familiar, comfortable property into a danger zone, and it is essential to have places to turn to help you and your tenants get through it. Here is a list of good emergency resources to get you started.

6 Property Manager and Building Owner Liabilities

Your legal liability as a property manager and/or building owner may vary from state to state, but, generally speaking, there is a core of common liabilities that many in the industry face. Pay special attention to these common causes of property manager and building owner liabilities and act accordingly.

Hidden Telephony Costs May Be A Bigger Item Than You Think

Property managers are always looking to reduce waste and effectively forecast but many times it's the overlooked expenses that become a big ticket item.

Kings III makes it easy as a single point-of-contact for all your emergency response needs. With expertise in line connectivity, compliance codes, equipment maintenance and safety protocol, we offer the total package.