Adding insult to injury the telecom company had also added long-distance charges to this emergency elevator phone line. Not sure I can explain why someone trapped in an elevator would need to make a long-distance call but I won’t dwell on that here. So, the property is sitting at almost $500 for one phone line plus long-distance and then this happened.
The elevator phone line started experiencing connection issues and as a result, started making continuous mechanized calls. When the property manager called the phone company on a Monday to request immediate service he was told they would be there on Friday. When he pushed back saying, “I need you out here immediately,” and explained the situation they responded by saying they would try to get out to the property before Friday. And by the way, the telecom company is charging the property $1 per minute ($1440 a day) for these automated calls.
Not getting any help from the telecom company the property manager called his elevator company. They were able to confirm that the problem was with the phone line and beyond their scope. Then, late in the week, the calls stopped. Problem solved, right? Far from it. As a part of their troubleshooting efforts, the elevator company discovered that the phone line had been completely disconnected. The phone company had come to the property and disconnected the phone line without speaking to anyone on site. So instead of being relieved that the automated calls had stopped, the property manager is even more concerned since the elevator is now out of compliance because the emergency phone line connection has been terminated.
Elevator Company Recommends Kings III’s Phone Line Cost Cutting Technology
In the meantime, the elevator company recommended the property reach out to Kings III. To recap, Kings III’s line seizure technology was able to save the property almost $900 a month on just two elevator phone lines.