According to both ASME/CSA and IBC, elevator communications must now include:

  • Two-way messaging capability for hearing and/or speech impaired

  • Video capability

  • Display message to indicate help is onsite (if rise is 60 feet or more)

What You Need To Know

Video Messaging for Elevators to Meet New Code Standards

CabView Customer Testimonial – Stonebrook of Greensboro

  • Kings III CabView is compatible with video and messaging systems and fixtures from a range of manufacturers.
  • CabView features King III’s same customary all-inclusive benefits:
  • Our non-proprietary solution avoids the pitfalls of restrictive equipment and can be used with any open platform system.
  • Other systems use proprietary equipment which limit elevator service company options and may lock you into a permanent maintenance contract.
  • Kings III can provide cellular data connection(s) as increased requirements demand a complex set of deliverables with additional post-installation responsibilities.
Kings III Emergency Communications, Communication, Coppell, TX
30+ Years of Service
Customer Retention Rate

CabView from Our Emergency Operator’s Perspective

  • When a passenger presses the button, an encrypted tunnel opens to the EDC; a video and text message call request is created for that specific elevator
  • The elevator phone call comes in and is answered
  • When our operator accepts the video and messaging request, an encrypted tunnel between the EDC and the elevator is created
  • Through this tunnel, our EDC will review the video feed and communicate to the car nonverbally through two-way text messaging

CabView from the Caller’s Perspective

  • Passenger presses the phone/help button
  • Call is placed to the emergency operator
  • Emergency operator answers the call and begins a verbal conversation with the passenger
    • If no response, operator will visually confirm via video whether or not a passenger is present
  • If passenger is present and has not responded verbally, the EDC operator will begin nonverbal communication by posting messages to the in-car screen
    • Passengers can either respond verbally or by pressing door open/close push buttons to answer “Yes” or “No”
  • If there is still no response and visual confirmation of the passenger is present, EDC will dispatch appropriate emergency personnel

WEBINAR: Three Things You Need to Know About ASME/IBC Elevator Communication Code Updates

Elevator Code Updates

The latest ASME/IBC code updates drastically affect what’s required of your elevator emergency communications system. Get the breakdown in a live webinar and Q&A  from our experts, including our in-house qualified elevator inspector and ASME Electrical Code Committee member.

Meet The New Two-Way Video & Messaging Elevator Code

Our best-in-class emergency phone + monitoring solutions provide peace of mind and are backed by decades of expertise-now compatible with video and messaging systems.