Destination Dispatch Systems : Thumbs Up or Down?
The jury is still out on the marketability and success of elevator destination dispatch systems. Here, we size up the pros and cons to help you make an informed decision for your property.
Destination dispatch system groups together passengers who share similar floors. By simply using a proximity card, keypad or — even better still — a touchscreen interface, passengers quickly and efficiently get to where they need to go. In the meantime, the building benefits from energy savings, traffic reduction and complaints about wait times.
However, destination dispatch systems remain only a small percentage of elevators operating in the United States. They’re difficult to retrofit in existing buildings (modernization can cost anywhere between $60,000 and $250,000, depending on the building); they’re most successfully installed during new construction. Most are able to adapt to smartphone technology, which allows more convenience for occupants and employees. Is a destination dispatch system the right choice for you? Consider the following.
The overall benefits of these elevators include:
- Reduced waiting and travel time
- Reduced overcrowding
- Quick emergency response with a special swipe card.
- Saves energy by converting to standby mode during quiet times
- Often perceived as more modern and dependable than traditional elevators
- Customization for individuals who need special access, such as VIP service or occupants with pets
- Fewer elevators are needed (however, under-elevating a building should not be automatically assumed)
- Safety: restricted access
- Special features available for people with disabilities
On the other hand, not everybody is on board for destination dispatch systems. Here are some of the reasons why:
- Reduced privacy. Regular passengers will learn where other occupants are going on a regular basis — and sometimes why.
- A lack or absence of buttons can cause anxiety in some passengers.
- Passengers often ride with the same people every day, and may not get a chance to network or meet new people.
- Passengers can push unnecessary buttons, resulting in wasted stops.
- Waiting time and transit time are two different things: many passengers assume that a destination dispatch system elevator automatically gets to their waiting floor faster; this is not necessarily so.
- Unfamiliarity with the system can cause confusion or dissatisfaction.
- The person who is standing in the elevator the longest (who has the furthest to travel) can become frustrated with the length of travel time, despite the stated convenience of the system. This frustration could compound if the passenger uses the elevator frequently.
- Many people have a preconceived negative connotation regarding elevator systems, especially in tall buildings.
- The elevator can’t distinguish between a single passenger and a group of passengers going to the same floor. This could lead to overcrowding. One solution to this could be a load vane sensor, which tells the elevator controller that there is a high load in car and doesn’t stop at other floors until the load is low enough to pick up more passengers.
Most occupants don’t realize that elevator dispatch system upgrades don’t make elevators faster — only more efficient. Elevators, no matter how modern, still operate in a physical space, with physical limitations.
Ultimately, a good elevator system, no matter which type you choose, should meet the needs of the people.
Click here to learn more about how to test your emergency phones, and how Kings III can help.
For more information on how Kings III can help you with your communications solutions for both destination dispatch systems and traditional elevators, visit www.kingsiii.com.
Life safety lies at the top of the priority list for those who manage a retail space, now more than ever with the frequent retail crimes highlighted by the media. Here, we give thought to some ways to strategize a safer retail establishment.
Recent changes to the ASME code will change how entrapped passenger communicate with emergency personnel. What does that mean for property managers and those who are responding to the emergency calls?
Renting to a more seasoned crowd sometimes comes with a separate set of issues and concerns that you may not face with younger tenants. Here's our tips.
When it comes to emergency communication, modern marvels like cell phones and Voice Over Internet Protocol (VoIP) may not be your most practical option. Here, we raise some awareness to the limitations of utilizing VoIP for emergency calls made from your property.
Governor Andrew Cuomo has approved the Elevator Safety Act, which raises the standard for New York's elevator mechanics. Here's what you need to know.
When it comes to your property’s life safety and security, the ultimate goal is to show your tenants that protection and prevention are your top concerns. Consider a security guard as part of a well-planned mix with emergency communications technology.
Recent news in Texas highlights why elevator safety requires more than passing an elevator inspection. What can you do to protect your property and tenants?
This blog post references a recent event that was by all accounts a tragedy, but we're not here to scare you or point fingers. We simply want to raise awareness that elevator accidents can occur anywhere. What can you do to improve the situation?
Vacant spaces: not ideal, but something property managers must deal with. When not attended to properly, they can become a safety hazard, but by taking the right actions, not only can you make those area safer, you can even use them to your advantage.
Kings III makes it easy as a single point-of-contact for all your emergency response needs. With expertise in line connectivity, compliance codes, equipment maintenance and safety protocol, we offer the total package.