BLOG CATEGORIES

Elevator Conversations with Our Emergency Communications Experts

Emergency communications monitoring isn’t just about taking care of the end result. This blog post walks through a video with actual calls to Kings III to show several other service areas to pay attention to.

Many people think of Kings III as a company focused on emergency communications. Essentially, they see us as the people who are going to deliver the appropriate help in time of need. This is a fairly accurate description. We are trained to get you the help that you need, after all. However, if this was simply all that we did, we wouldn’t be much different than the vast amount of other communications companies out there. What makes us different from the rest is our focus on and commitment to high quality service. We don’t just want to dispatch help out to callers in order to solve a building’s problem. We want to make sure that our callers feel safe, comfortable and happy. We understand that people usually call us in unpleasant situations, but it is our goal to make the situation as pleasant as possible for callers. As you can see in the video above, there are several ways that we can provide exemplary service that go outside of just a regular emergency communications dispatch.

Find out how to improve safety and reduce costs at your property

Our best-in-class emergency phone + monitoring solutions provide peace of mind and are backed by decades of expertise

Learn More

In the first call you hear, our emergency communications specialist is speaking to a clearly distressed caller. As the clip plays, you can hear that he continues to speak with her in order to comfort her and make sure that she is okay well after the fact that he has already dispatched out the help to remedy the situation. It is not uncommon for callers who are stuck in an elevator to develop fear or have an anxiety attack. This can often make the situation more dangerous, as callers like this may have trouble breathing or other stress-related health problems. Their fear may also push them to try to take drastic and sometimes dangerous measures, such as trying to get the elevator unstuck themselves or trying to escape, which they should never do. Our specialists are Advanced Emergency Medical Dispatch (AEMD) certified in order to mitigate situations exactly like these. We know the appropriate things to say and questions to ask in order to make callers feel at ease.

As we move on to the next call, we hear a situation that seems much less serious than the first. This woman does not appear to experiencing extreme fear. However, our emergency communications specialist does the right thing by realizing that although our caller seems to be okay, she is still dealing with a situation that is not ideal. No one wants to be stuck in an elevator or have to spend time waiting and doing nothing while help arrives. In this instance, you can see that sometimes the best thing for a dispatcher to do is make friendly conversation while help is on its way. It may not seem like much, but imagine yourself being the one stuck in the elevator. Technically, once the emergency communications specialist sends you the help that you need, their job is done. How slow would time pass if you were just sitting around waiting for the help to arrive? How much better would you feel if you had someone to make conversation with to pass the time and give you updates on when you can expect someone to get to you?

Finally, the last call in this video highlights something that we do all the time for our callers in need. Cell phone service rarely works in elevators, and we all have places to be and people to meet. In this case, this man simply does not want his wife to worry about him. Kings III will always make calls on behalf of their callers in order to inform others of the situation. Didn’t expect to get stuck in an elevator? No one does. Is it going to make you late to your meeting? We’ll let your boss know. Not going to make it in time to pick up your kids? We’ll call whoever you may need to make arrangements with. Again, this is something that is not required of an emergency dispatcher, and you will likely not run into another emergency communications company willing to take the extra time to do things like this, but we believe it makes all the difference to the caller at hand. That’s important to us. Each individual caller MUST be a priority for the Kings III dispatcher.

These are just a few highlights of the many examples of how we value service here at Kings III. To hear more actual dispatch calls in a multitude of different scenarios, see our videos page.

KEEP LEARNING

How Your Life Safety Devices are Impacted by Landline Technology Phaseout

In our space, there’s been a lot of chatter about FCC Order 10-72a1 and how it is impacting copper/analog/plain old telephone service (POTS) phone lines. With this comes deteriorating service and significantly higher phone line costs. Learn your best options for addressing this with your emergency phones.

May is Building Safety Month

Building Safety Month is an international campaign celebrated in May to raise awareness about building safety. Learn more about what you can do to further the initiative here in this blog post.

What You Need to Know About IBC 2021 Elevator Phone Code Requirements

While it’s been over a year since IBC 2021 was released, many are still familiarizing themselves with the elevator phone code requirements and how to navigate them, as significant accessibility changes have been made. We’re here to help clear that up for you.

Property Safety for Deaf & Hard of Hearing Tenants

Although, of course, those with hearing loss or deafness can continue to live independent and productive lives, there are unique needs and accommodations associated with them, and it is in your best interest as a property manager to keep their safety in mind. Here are some considerations to make when helping to protect your deaf/hard-of-hearing tenants.

How To Deter Illegal Activity On Your Property

Here, we list the most common types of illegal activities that take place on multifamily residential properties and how you can sniff them out. Finally, we detail the steps you can take once you discover the illegal activity while reducing the chance of harm to you and other tenants.

Kings III Makes The Dallas Morning News Top 100 Places to Work List Becoming a 2x Winner

Kings III was honored to be recognized by its employees and The Dallas Morning News by making the daily newspaper’s Top 100 Places to Work list, falling in at 17th in the midsize companies category, jumping from its 26th standing in the previous year.

How to Handle After-Hours Emergencies

Not all on-site emergencies take place during regular working hours, but that doesn't make them any less important to address. Here's how property managers can effectively respond to property emergencies occurring after-hours without an unrealistic, burdensome workload.

The 5 Most Common Reasons Smartphones Fail at Property Safety

If you rely on tenants' smartphone use as an on-site emergency response, you're opening up some liability issues when it comes to property safety. Here's what you need to know.

Prepare an Emergency Plan for Your Fitness Center

Because your fitness center could be one of the more popular amenities on your property, it certainly brings a need for a plan to manage risks that can occur. If you haven’t already, it’s important to establish life safety and emergency response practices specifically designated for the area. Here are some of the essentials.

Kings III makes it easy as a single point-of-contact for all your emergency response needs. With expertise in line connectivity, compliance codes, equipment maintenance and safety protocol, we offer the total package.