INFOGRAPHIC : Four Tenant Experience Mistakes to Avoid
Just like all property managers, you’re on a constant quest to improve your site’s tenant experience. What might you be missing? The answers may be simpler than you think. See our infographic and get access to our tenant experience eBook.
As a property manager, you know the importance of managing tenant experience. Regardless of the industry, customer experience is paramount in competing to attract new prospects, close new deals and retain existing business.
You know how important it is to create that exceptional experience for your tenants. The problem? So do all your industry competitors. How can you make sure your efforts aren’t wasted and simply drowned out by the competition? What improvements can you realistically implement that will make an impact in setting you apart without blowing the budget?
At Kings III, our focus is on service to all people (your tenants, employees and visitors) in less than desirable circumstances–specifically, when they find themselves needing to reach out for emergency aid. In our work with multifamily and commercial property managers and owners, we’ve seen that often times there is extreme focus on how to improve the tenant experience with the newest amenities available that might make a splash. However, more practical items are often overlooked. Simple oversights in basic processes being more difficult than need be or not having a consistent level of service in interactions across the business will certainly detract from an otherwise positive experience. The infographic below focuses on these types of mistakes and how to remedy them.
Life safety lies at the top of the priority list for those who manage a retail space, now more than ever with the frequent retail crimes highlighted by the media. Here, we give thought to some ways to strategize a safer retail establishment.
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Renting to a more seasoned crowd sometimes comes with a separate set of issues and concerns that you may not face with younger tenants. Here's our tips.
When it comes to emergency communication, modern marvels like cell phones and Voice Over Internet Protocol (VoIP) may not be your most practical option. Here, we raise some awareness to the limitations of utilizing VoIP for emergency calls made from your property.
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When it comes to your property’s life safety and security, the ultimate goal is to show your tenants that protection and prevention are your top concerns. Consider a security guard as part of a well-planned mix with emergency communications technology.
Recent news in Texas highlights why elevator safety requires more than passing an elevator inspection. What can you do to protect your property and tenants?
This blog post references a recent event that was by all accounts a tragedy, but we're not here to scare you or point fingers. We simply want to raise awareness that elevator accidents can occur anywhere. What can you do to improve the situation?
Vacant spaces: not ideal, but something property managers must deal with. When not attended to properly, they can become a safety hazard, but by taking the right actions, not only can you make those area safer, you can even use them to your advantage.
Kings III makes it easy as a single point-of-contact for all your emergency response needs. With expertise in line connectivity, compliance codes, equipment maintenance and safety protocol, we offer the total package.