INFOGRAPHIC : Four Tenant Experience Mistakes to Avoid
Just like all property managers, you’re on a constant quest to improve your site’s tenant experience. What might you be missing? The answers may be simpler than you think. See our infographic and get access to our tenant experience eBook.
As a property manager, you know the importance of managing tenant experience. Regardless of the industry, customer experience is paramount in competing to attract new prospects, close new deals and retain existing business.
You know how important it is to create that exceptional experience for your tenants. The problem? So do all your industry competitors. How can you make sure your efforts aren’t wasted and simply drowned out by the competition? What improvements can you realistically implement that will make an impact in setting you apart without blowing the budget?
At Kings III, our focus is on service to all people (your tenants, employees and visitors) in less than desirable circumstances–specifically, when they find themselves needing to reach out for emergency aid. In our work with multifamily and commercial property managers and owners, we’ve seen that often times there is extreme focus on how to improve the tenant experience with the newest amenities available that might make a splash. However, more practical items are often overlooked. Simple oversights in basic processes being more difficult than need be or not having a consistent level of service in interactions across the business will certainly detract from an otherwise positive experience. The infographic below focuses on these types of mistakes and how to remedy them.
Emergencies can suddenly turn your safe, familiar, comfortable property into a danger zone, and it is essential to have places to turn to help you and your tenants get through it. Here is a list of good emergency resources to get you started.
Your legal liability as a property manager and/or building owner may vary from state to state, but, generally speaking, there is a core of common liabilities that many in the industry face. Pay special attention to these common causes of property manager and building owner liabilities and act accordingly.
Property managers are always looking to reduce waste and effectively forecast but many times it's the overlooked expenses that become a big ticket item.
When is the last time you stepped back and looked at the bigger picture of how your building syncs up with its building code and why this is so important? Here, we take a closer look at some of the more common building-code requirements and why the most obvious violations are often overlooked, even unintentionally.
Are you prepared for the sunset of 3G communications? Don't risk disruption to your business by waiting to transition to 4G/LTE, get ahead with Kings III.
Are you confident with the emergency response across all properties in your portfolio? Can all of your tenants expect the same care? Here we discuss three reasons why not streamlining this process could be a big mistake.
Should you disable your emergency phone during the off-season (pool phone) or can the monitoring cost be based on usage? Here's the information you need to know.
Stay-at-home orders are being lifted and we are looking for the “new normal.” But what does that mean and how does that impact pool season?
To us, our emergency operators are always “essential workers,” but as Kings III has continued to operate as critical infrastructure throughout the COVID-19 stay-at-home orders, they are now officially deemed as essential by the country. Get to know three of our operators a little better and learn more about our emergency dispatch center in this interview.
Kings III makes it easy as a single point-of-contact for all your emergency response needs. With expertise in line connectivity, compliance codes, equipment maintenance and safety protocol, we offer the total package.