Kings III Increases Reliability by Installing New Generator
Kings III’s VP of Technology, Dave Mann, explains how Kings III’s recent installation of a backup generator benefits its customers.
With Kings III, by design, things are simple on the customer’s side of the service. Press the button on a Kings III emergency phone and you are quickly connected to a highly-qualified professional in our Emergency Dispatch Center (EDC) to help you through whatever your need may be. Foreseeing issues that can get in the way of that simple need is what sets Kings III apart.
Our focus is on designing the best emergency phones, high quality installation and maintenance of those phones, and professional monitoring in our own Emergency Dispatch Center (EDC). Because there are no nationally recognized standards for providing EDC services for emergency communications, we’ve adopted a standard written by Underwriter’s Laboratories. That standard applies to burglar and fire alarm dispatch centers that monitor large commercial and industrial locations as well as high value retail locations like banks and jewelry stores. This provides assurances to our customers that our staff and facilities meet those standards. Kings III is inspected by an independent 3rd party each year to make sure that we always meet those requirements.
According to that standard, we can supply backup electrical power in a variety of ways. Because of our commitment to pursuing excellence, we have elected to go just a bit beyond the written standard. Our secure data center has access to 2 independent legs of power each with their own battery backup units. If either leg of power or battery backup fails, the other continues to support all equipment. In the event of an extended power loss, we have a generator that runs the data center, the EDC, and all of the HVAC for those areas. In the event that the generator itself fails, we did have a smaller generator that would run some of the workstations in the EDC and one of the two legs of power in the server room. We no longer have that generator.
As of November 2016, we have installed a 2nd generator that is sized the same as the primary generator. If the primary generator fails, the new generator can take over the entire load just like the primary generator. Both legs of power in the server room, the EDC and all HVAC for those areas is supported.
Importantly, we know they work. Every week, each generator is operated for 30 minutes or more and carries the electrical load for that testing period. In the rare case that there is an issue, we know quickly and can get proper attention and return the generator to service quickly. They are safe, as well. They are out of sight on our roof. Roof access is locked behind a door and a roof hatch, both of which are alarmed and on camera observed by the EDC. The generators are also fully enclosed with locked steel panels.
Recently, we had an example of why having more than battery backup power was important. During a spirited Texas thunderstorm, a nearby electrical transformer was destroyed. Power was out in our area without much chance of a quick restoration. During that time, the primary generator ran and we continued to take emergency calls and provide the assistance that our customers expect. We are happy to continue to exceed expectations in order to best serve our customers and provide the type of reliability that is so important when it comes to the type of emergency situations with which we service. For more information on how we can provide your property with exceptional emergency responses, visit www.kingsiii.com.
Kings III Emergency Communications, a privately-owned emergency help phone-monitoring company based in Coppell, was honored to be recognized by its employees and The Dallas Morning News by making the daily newspaper’s Top 100 Places to Work list, falling in at 26th in the midsize companies category.
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