BLOG CATEGORIES
Concierge-Like Services Attract More Tenants
For today’s tenants, it is all about the experience. Consider the the Ritz Carlton concierge methodology and how you can apply it to your site in order to provide your building’s occupants with service that stands out. Here’s what you should know.
Increasingly, the name of the game when attracting and retaining tenants is going above and beyond what your customers normally expect. Many of these proactive steps fall under the category of amenity services. A concierge approach to any service can take tenant satisfaction to the next level: dry cleaning, pet walking, car detailing, restaurant reservations, and maid service are just a few examples of how you can make your tenants feel special and even pampered. However, the concierge method involves more than fancy add-on services. When taking this approach, whether it’s an upscale amenity like those mentioned, or a necessary service, such as maintenance, all services on your property, described in one word, should be personalized.
FREE DOWNLOAD- The Tenant Experience: Avoid These 4 Common Mistakes >>
In the race to obtain and retain tenants, providing first-class service across the board can be considered significant and even cost-effective, but not all property managers have a handle on the best way to deliver these services to tenants. It can be easier said than done. Let’s break it down a bit:
Hire vendors to achieve upscale service across your site.
The general idea behind outsourcing any service is to let a trained, experienced professional handle the sensitive challenges of tenants based on their expertise. Look for vendors that will get to know and work with tenants’ specific (and often picky) needs and unique conditions. The hope (in no particular order) is to increase satisfaction among tenants and to take the obligation off your hands. If it works out the way you want it to, you’ll still be considered the hero.
Find out how to improve safety and reduce costs at your property
Our best-in-class emergency phone + monitoring solutions provide peace of mind and are backed by decades of expertise
Learn More2022 ELLIES WINNER
Best Supplier -
Communication System
Put yourself in your tenants’ shoes.
Most tenants are hard at work, dedicating a good part of the day to their jobs, schools, and careers. Time is precious, and certain obligations and chores can tend to interfere with most of that time — even something as seemingly innocuous as ordering flowers or making reservations. In addition to adding conveniences, proactively seek ways to eliminate inconveniences that naturally arise. What if they lock themselves out of their car or drop their keys through the elevator cracks? Seek out services with the right personal touch. As a property manager, your offer and willingness to step in and help out will go a long way toward tenant appreciation; they’ll see that you understand.
Let tenants know what is available to them.
An exceptional vendor may be able to offer value-added services for your property. Make sure your tenants know the service is available to them by creating newsletters, phone alerts, and social media content making the value known.
Looking for more ways to bring in good tenants? Check out our blog post on safety amenities that attract families and singles.
Consider the Ritz Carlton methodology when choosing your vendors
The first-class concierge experience originated in legendary upscale hotels like the Ritz Carlton. In fact, the Ritz-Carlton has listed specific qualities of high-quality service. With the trend of property managers aspiring to create a concierge-like experience on their properties, many apply these standards to how they provide service to tenants (with Ritz Carlton’s reputation, it pays to consider their definitions). Below, the most applicable standards are highlighted:
- Your concierge should be a knowledgeable insider. Concierges should be local experts with many local connections. The idea is to offer your guests (tenants) with an insider’s view. This could include shortcuts to certain restaurants or malls, or activities that may be off the beaten track, ideas that tenants may not automatically consider. Perhaps walking tours, little-known museums, or a popular meditation class.
- A concierge must constantly anticipate tenants’ needs. They’re trained to read body language and ask the right questions. For a tired, weary tenant who had a long and difficult week at work, a massage or spa day may be just the thing.
- A concierge can craft experiences and make them personal. It makes a difference when each tenant is thought of as unique, which they are. If a tenant has an interest in art, for instance, free or discounted museum access could be a very thoughtful suggestion. You can ask your tenants for a list of their interests and suggestions.
Read more about the Ritz-Carlton method here.
One amenity you cannot do without: emergency communications, held to the concierge standard.
Providing onsite access to a trained and dedicated operator to offer immediate help in the event of an emergency can be an amenity that many tenants may never forget. That’s why having a user-friendly and human-being-staffed emergency phone in your elevators and other vulnerable areas onsite is everything. While this type of system protects your tenants and minimizes your liability, help can be on the way with merely a touch of a button.
Kings III Emergency Communications, for instance, has a 24/7/365 people-staffed monitoring service, which automatically makes it more reliable and direct than a smartphone. In the event of an emergency, your tenants will not have to deal with a weak signal or dropped calls. A fixed, known location does not have to be reported; it’s already programmed and ready. As a result, help can be dispatched faster to the right location. If needed, medical instruction can also be provided, showing further commitment to your tenants’ security. See the personal touch in action:
Contact us to find out more about how you can benefit from Kings III being yet another valued concierge service that can benefit and increase your tenants’ satisfaction.
CATEGORIES TAGGED
ELEVATORS
PROPERTY SAFETY
CATEGORIES
KEEP LEARNING
Winter-Proof Your Elevators
When elevators break down or work improperly, especially during inclement weather, we are reminded of their vital importance. Pay attention to the following items, especially in winter weather, to help keep your elevators running safely and smoothly.
Kings III Makes The Dallas Morning News Top 100 Places to Work List Becoming a 3x Winner
We're honored to be recognized by our employees and The Dallas Morning News by making the daily newspaper’s Top 100 Places to Work list for the 3rd year in a row, falling in at 28th in the midsize companies category.
Best Practices for Using Video Surveillance on Your Property
Video surveillance is a common life safety tool for property managers. In fact, the latest elevator safety codes show how it can even be an essential component of emergency response for those with a disability. Here are some best practices to keep in mind when adding video surveillance to your security mix.
Saving Labor and Service Costs During Inflation
We simply can’t ignore the elephant in the room: inflation is causing unprecedented rises in prices. Learn how turnkey solutions with maintenance included can be your saving grace as a property manager.
How Your Life Safety Devices are Impacted by Landline Technology Phaseout
In our space, there’s been a lot of chatter about FCC Order 10-72a1 and how it is impacting copper/analog/plain old telephone service (POTS) phone lines. With this comes deteriorating service and significantly higher phone line costs. Learn your best options for addressing this with your emergency phones.
May is Building Safety Month
Building Safety Month is an international campaign celebrated in May to raise awareness about building safety. Learn more about what you can do to further the initiative here in this blog post.
What You Need to Know About IBC 2021 Elevator Phone Code Requirements
While it’s been over a year since IBC 2021 was released, many are still familiarizing themselves with the elevator phone code requirements and how to navigate them, as significant accessibility changes have been made. We’re here to help clear that up for you.
Property Safety for Deaf & Hard of Hearing Tenants
Although, of course, those with hearing loss or deafness can continue to live independent and productive lives, there are unique needs and accommodations associated with them, and it is in your best interest as a property manager to keep their safety in mind. Here are some considerations to make when helping to protect your deaf/hard-of-hearing tenants.
How To Deter Illegal Activity On Your Property
Here, we list the most common types of illegal activities that take place on multifamily residential properties and how you can sniff them out. Finally, we detail the steps you can take once you discover the illegal activity while reducing the chance of harm to you and other tenants.