BLOG CATEGORIES

Property Safety: The Small Items that Make a Difference

Property Safety: The Small Items that Make a Difference

Emergency preparedness and response are key elements of property safety, but they shouldn’t be the only focus. Your tenants need to feel comfortable and know how to get help in all vulnerable situations that occur onsite, not just life threatening ones.

Find out how to improve safety and reduce costs at your property

Our best-in-class emergency phone + monitoring solutions provide peace of mind and are backed by decades of expertise

Learn More

Safeguarding your tenants and property during a time of crisis, such as a natural disaster, violent assault, or accidental injury, is important. Security measures such as cameras, alarms and emergency phone systems are crucial tools for bringing peace of mind to both you and your tenants, and of course are primarily in place for emergency situations. It’s no coincidence that emergency is in the name of our company: Kings III Emergency Communications and in the name of our solutions: emergency phone systems. Still, while we are in the business of handling emergencies and fully equipped to do so with twenty-four hour-a-day, seven day-a-week monitoring and while our operators are nationally certified as emergency medical dispatchers, we have found that often we receive calls that are not necessarily emergencies but are from people who could just use a little help. Although not all of these calls can be technically considered an emergency, we recognize that even more routine needs and requests can influence a tenant’s perceived safety level on-site, and we aim to provide a concierge-level response. Let’s dive into some examples below.

FREE GUIDE: The Five Key Elements of Property Safety >>

Types of nonemergency calls

Imagine that you are in the elevator heading down to your vehicle after a long day of work. You have your keys in hand and you are ready to go. The elevator door opens and you begin to step out but then the unthinkable happens, your keys slip from your hands and fall through the space between the elevator cab and the building floor. So much for getting home in time for dinner…

You might not think it could happen, but it does. It could happen to you or your tenants, and keys are not the only important items that can be dropped down an elevator shaft. Access cards, ID cards and key fobs are also subject to slipping through the cracks.

What if a visitor at your building were to feel lost or even find themselves stuck inside the building after security had already locked up for the day? We have received calls for these very reasons.

Have you ever forgotten your phone in your vehicle? What if when you went back to get it, you discovered that you had forgotten your keys inside of it as well, and oh, the doors are locked too? Our phones and operators have been there to help people who were in this exact situation.

What about flat tires, broken-in windows, engine problems or towed cars? It is not uncommon for tenants to encounter these scenarios in public parking lots or garages.

Situations like these can be startling and distressing for tenants, and they often don’t know where to look for help. A visible emergency telephone can provide immediate reassurance. Our operators will connect the caller with the appropriate help to alleviate an inconvenient situation.

Finally, of course, we are always ready to receive a call from onsite personnel performing their regular test calls to ensure emergency telephones are working properly.

Kings III handles emergencies and more

Our emergency dispatchers have received calls for many reasons. Our pool phone systems have been used to report everything from car fires to domestic abuse. Calls have even come in from children heading home from school who have forgotten or lost their keys and need help getting into their apartment. The versatility of our equipment and comprehensiveness of our services are part of what makes our solution invaluable.

An elevator phone is necessary as a failsafe in the event of the elevator losing power or experiencing a mechanical failure. The metal of the elevator itself, along with the surrounding concrete, plumbing and wiring for the building, make cellular phone service unreliable from inside the cab. This is the most obvious reason for an emergency elevator phone to be in place but not the only reason, as in the case of items dropped down the elevator shaft.

A help phone in parking areas, stairwells or building exteriors serves as a means to call for help in the event of an accident, injury, medical emergency or assault. Still, calls to report vehicle break-ins or theft, or simply to ask for directions come in from these phones as well.

If a nonemergency call comes in, our operators make every effort to find the appropriate help or answer for the caller. This is why someone on your contact list might receive a call from us to make sure someone is able to unlock the doors for that person who believes they are stuck inside the building, or help that child coming home from school who cannot get inside their apartment. We partner with you to ensure that both your and our customers are well taken care of.

Learn more

The examples mentioned above highlight one of the many ways Kings III provides excellent service and is a unique property life safety solution for your property. Find out more about our services here and check our testimonials page to see what current Kings III customers have to say. Our service does not simply cover the expected but the unexpected as well. Whatever the case, whenever the call comes in, Kings III is happy to and ready to help. Talk to an expert.

The Five Key Elements of Property Safety

CATEGORIES TAGGED

ELEVATORS

PROPERTY SAFETY

CATEGORIES

Categories

KEEP LEARNING

Emergency Response Quick Reference Guide

Emergencies can suddenly turn your safe, familiar, comfortable property into a danger zone, and it is essential to have places to turn to help you and your tenants get through it. Here is a list of good emergency resources to get you started.

6 Property Manager and Building Owner Liabilities

Your legal liability as a property manager and/or building owner may vary from state to state, but, generally speaking, there is a core of common liabilities that many in the industry face. Pay special attention to these common causes of property manager and building owner liabilities and act accordingly.

Hidden Telephony Costs May Be A Bigger Item Than You Think

Property managers are always looking to reduce waste and effectively forecast but many times it's the overlooked expenses that become a big ticket item.

Tips To Help Ensure Your Building Is Up To Code (In Any State)

When is the last time you stepped back and looked at the bigger picture of how your building syncs up with its building code and why this is so important? Here, we take a closer look at some of the more common building-code requirements and why the most obvious violations are often overlooked, even unintentionally.

What the 3G Sunset Means For You

Are you prepared for the sunset of 3G communications? Don't risk disruption to your business by waiting to transition to 4G/LTE, get ahead with Kings III.

Three Reasons Why Emergency Response Should Be Consistent Across All Your Properties

Are you confident with the emergency response across all properties in your portfolio? Can all of your tenants expect the same care? Here we discuss three reasons why not streamlining this process could be a big mistake.

Emergency Phone Usage May Seem Low, but the Stakes are High

Should you disable your emergency phone during the off-season (pool phone) or can the monitoring cost be based on usage? Here's the information you need to know.

Things to Consider When Opening Your Pool During a Pandemic

Stay-at-home orders are being lifted and we are looking for the “new normal.” But what does that mean and how does that impact pool season?

Get To Know Our Essential Workers

To us, our emergency operators are always “essential workers,” but as Kings III has continued to operate as critical infrastructure throughout the COVID-19 stay-at-home orders, they are now officially deemed as essential by the country. Get to know three of our operators a little better and learn more about our emergency dispatch center in this interview.

Kings III makes it easy as a single point-of-contact for all your emergency response needs. With expertise in line connectivity, compliance codes, equipment maintenance and safety protocol, we offer the total package.