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Kings III Faces Fiber Optic Mishap

Kings III Faces Fiber Optic Mishap

Kings III Emergency Communications Handles Potential Service Interruption Better than Many 911 Facilities

Kings III Emergency Communications experienced a worst case scenario early last month when a road construction crew destroyed its fiber optic communication lines, severing phone service to its Emergency Dispatch Center (EDC). Kings III provides an emergency monitoring service for help phones on location in commercial and multifamily properties and for mobile lone worker safety devices all across North America.

On Saturday, August 9, 2014, Kings III was put to the test when the fiber optic communication lines for its corporate office and Emergency Dispatch Center were cut during ongoing construction for a highway expansion on the nearby 121 service road in Coppell, Texas. The company’s phone provider was able to resolve the issue early Monday morning, but for a company answering emergency calls, having a reliable back up facility kept the lines of communication open while crews worked to restore the main lines. In a business dealing with life safety, you can’t be down for an hour much less 36. Luckily, Kings III was well prepared and the offsite location provided for minimal interruption. Given the issues that many central stations, and 911 facilities in particular, have had in recent months with outages lasting several hours such as those in Oregon and Washington, Kings III was pleased with their response time and level of preparedness for such events.

Kings III President, Dennis Mason, comments “While we never hope for an outage, this scenario certainly provided an additional test of our current back up facility and procedures, further confirming that the systems and team we have in place are prepared to handle unintended complications in our business. Additionally, the event provided an opportunity to assess areas where we might further improve our processes.”


(Pictured above: Fiber optic lines cut just south of Highway 121 near the Kings III Corporate Headquarters at 751 Canyon Road in Coppell, TX.)

Founded in 1989, Kings III Emergency Communications is the nation's only full service provider of emergency communication solutions. With headquarters in Coppell, Texas, Kings III has been delivering peace of mind to its customers nationwide for 25 years. The company has installed thousands of emergency phones throughout the United States and Canada. Kings III is fully integrated; not only engineering and manufacturing emergency phones, but also providing one-stop-shop solutions that include installation, maintenance, and 24/7 emergency monitoring for emergency help phones utilized at poolside, in elevator, parking areas, stairwells and more. The company has recently began expanding into the lone worker safety field, acquiring UK based Connexion2 in the spring of 2013 and launching a North American branch of the SoloProtect solution. This addition builds on Kings III’s core safety and monitoring services with an offering to employees working alone who face environmental or social risk on the job. Additional information is available by visiting www.kingsiii.com and www.soloprotect.com.

Artikel geplaatst op 9.10.2014