ELEVATOR PARTNER PROGRAM FAQS
Elevator Partner Program
So glad you asked because there is an extreme difference in our services.
Our dispatchers answer only emergency calls coming from emergency phones. We are NOT an after hours solution for business calls. We take emergency calls only. Did I say we take emergency calls only? This is important for a few reasons but none more worth talking about than our specialized employee training. Our employees are not minimum wage call takers. They are highly trained emergency dispatch operators, receiving a higher level of training than is often required in 911 centers. We view calls outside of these parameters as a distraction to our team and they need to be at the top of their game at all times. The response to an emergency call is vastly different than a typical phone call and the person on the other end makes all the difference.
We service predominantly owners and managers of multifamily and commercial real estate properties. If there is a need for an emergency phone, we are a good fit.
Both, actually. We work with elevator companies for the introduction but we do not rely on you to sell our services. We work directly with customers to keep you from being the middle man and more importantly to ensure we have a direct line to the end user so we can keep up to date emergency call lists, which we customize for all our customers based on their needs.
We provide an all-inclusive elevator phone service. This includes the phone equipment, installation, maintenance and professional emergency monitoring.
Most of my customers are college campuses who prefer to handle their own monitoring with onsite security. Does Kings III have customers in this same scenario?
Absolutely. Regardless of building type and the presence of onsite security, your customers should be careful of going the simplest route and the likelihood of failed inspections. They need not worry about security being out of the loop, which is the most common concern. All Kings III customers complete a custom emergency call list and customers with onsite security typically list security and their elevator company first. Our operators can keep everyone looped into what’s transpiring. Campuses in particular have a variety of emergency phone needs ranging from elevators to stairwells, parking garages, areas of refuge and walking paths, all a benefit where safety is concerned. Plus, we imagine these customers are always looking to cut costs and our turnkey package with line seizure can help do just that, both in the elimination of dedicated phone lines and eliminating unbudgeted phone equipment expenses.
You say your service includes installation. What does that mean? Will you need my elevator tech to take care of that?
Not at all. We can take you completely out of the phone business if that’s what you desire. Kings III technicians and subcontractors will install the emergency elevator phone. If in a union environment, we will enlist the assistance of your techs to help oversee the installation.
Should I be worried about Kings III enlisting the help of one of my competitors to install or service these elevator phones?
Not at all. We understand the conflict of interest there and if an elevator license is required and our Kings III technician in the area does not have one, we will enlist the help of your team to complete the job. We understand the competitive environment and act accordingly.
What if I want to be involved with the initial installation, just not the maintenance or monitoring?
No problem at all. We have several partners who install the phones at their customer sites and we take it from there.
Most elevator phones are not the best quality. Is there anything different about what Kings III offers?
We’ve been strategic about how we’ve built our business. Our equipment is built to last. We keep customers for a very long time and the most expensive thing for us to do once we are up and running is to roll a truck. It makes sense for us to build our phones with that in mind. As you well know, that is not the case for the off the shelf phones you’ll find in the marketplace.
Our service also includes auto-testing whereby we test the phones for dial tone and power monthly. Plus, remember that if your customers are utilizing our all-inclusive service, we take care of any equipment maintenance, repairs and replacement, taking that off your plate.
We have quite a bit that sets us apart. Here are a few that seem to strike a chord.
- Code Compliance Issues: Answering services not staffed at the necessary level often miss the 45 second call pick up that is required by code.
- On Hold Issues (also code compliant related): When they do pick up, if they put the caller on hold as we have heard is a common occurrence from our colleagues in the elevator world, they are missing the valuable step of retrieving location and elevator cab information, also required by code. The answering of Kings III emergency calls and proper staffing is not an issue. What’s even better is that we do not have loopholes that allow us to miss the location information of a caller. When we install our phones, that customer account is kept in our system with detailed address and elevator cab information that is auto-identified when it rings into the Kings III Dispatch Center. In fact, our operators have location ID and cab automatically served up to them before they even pick up the call. It’s these details that matter.
- Investment in the Elevator Industry. We are invested in the industry. Our CEO is an elevator guy, owning his own California-based elevator company in a prior life and maintaining his Qualified Elevator Inspector (QEI) license. We have a slew of certified elevator mechanics as well and our internal team marries competencies from the elevator industry, central station monitoring, telecommunicatons and security world. What this really means for you is we are well versed in the space and invested in keeping on top of code changes and development needs such as the 2018 IBC Code update for the hearing impaired and the 2019 ASME code change that is set to require the ability to capture an image of the elevator floor and the ability to communicate via text on the elevator panel. . The elevator monitoring world is changing, but you can rest assured we are on top of it – our business relies on it.
I’m concerned of fire rescue or some other resource being unnecessarily dispatched. How does the dispatch process work?
Before we turn on service, every Kings III customer completes a custom emergency call list. For elevator phones, we advise the first number on the call list to be the elevator maintenance company – makes sense right? We do require a minimum of two emergency numbers for every customer and often that is the elevator company and a property on-call number. We find that most customers prefer us to do both – call you and also loop them in on what’s going on.
We carry a multi-ten million dollar combined liability, Errors & Omissions, and umbrella insurance policies. Upon request, we will name our clients (your customers) as additional insured.