ELEVATOR PARTNER PROGRAM FAQS
Elevator Partner Program
So glad you asked because there is an extreme difference in our services.
Our dispatchers answer only emergency calls coming from emergency phones. We are NOT an after hours solution for business calls. We take emergency calls only. Did I say we take emergency calls only? This is important for a few reasons but none more worth talking about than our specialized employee training. Our employees are not minimum wage call takers. They are highly trained emergency dispatch operators, receiving a higher level of training than is often required in 911 centers. We view calls outside of these parameters as a distraction to our team and they need to be at the top of their game at all times. The response to an emergency call is vastly different than a typical phone call and the person on the other end makes all the difference.
We service predominantly owners and managers of multifamily and commercial real estate properties. If there is a need for an emergency phone, we are a good fit.
Both, actually. We work with elevator companies for the introduction but we do not rely on you to sell our services. We work directly with customers to keep you from being the middle man and more importantly to ensure we have a direct line to the end user so we can keep up to date emergency call lists, which we customize for all our customers based on their needs.
We provide an all-inclusive elevator phone service. This includes the phone equipment, installation, maintenance and professional emergency monitoring.
Most of my customers are college campuses who prefer to handle their own monitoring with onsite security. Does Kings III have customers in this same scenario?
Absolutely. Regardless of building type and the presence of onsite security, your customers should be careful of going the simplest route and the likelihood of failed inspections. They need not worry about security being out of the loop, which is the most common concern. All Kings III customers complete a custom emergency call list and customers with onsite security typically list security and their elevator company first. Our operators can keep everyone looped into what’s transpiring. Campuses in particular have a variety of emergency phone needs ranging from elevators to stairwells, parking garages, areas of refuge and walking paths, all a benefit where safety is concerned. Plus, we imagine these customers are always looking to cut costs and our turnkey package with line seizure can help do just that, both in the elimination of dedicated phone lines and eliminating unbudgeted phone equipment expenses.
You say your service includes installation. What does that mean? Will you need my elevator tech to take care of that?
Not at all. We can take you completely out of the phone business if that’s what you desire. Kings III technicians and subcontractors will install the emergency elevator phone. If in a union environment, we will enlist the assistance of your techs to help oversee the installation.
Should I be worried about Kings III enlisting the help of one of my competitors to install or service these elevator phones?
Not at all. We understand the conflict of interest there and if an elevator license is required and our Kings III technician in the area does not have one, we will enlist the help of your team to complete the job. We understand the competitive environment and act accordingly.