BLOG CATEGORIES

The Ins and Outs of a 911 Call

The Ins and Outs of a 911 Call

Many people think that 911 dispatch centers have the best practices and highest training for handling emergencies while this is just not the case. Learn common misconceptions about this emergency communications center that will help you make discretionary

When it comes to reporting emergency situations and emergency communications, the first thing that will come to most people’s mind is a 911 emergency call. It is common knowledge that 911 dispatchers can help in times of need, but there are many misconceptions about the 911 emergency communications center and its capabilities. Highlighted below are some common misconceptions about 911 calls of which the public should be aware.

Find out how to improve safety and reduce costs at your property

Our best-in-class emergency phone + monitoring solutions provide peace of mind and are backed by decades of expertise

Learn More

Misconception #1: 911 Emergency Dispatchers can determine a caller’s location when they call from their cell phone.

In actuality, it is more difficult for dispatchers to track the precise location of a cell phone call than it is for them to determine the location of a traditional land line. This can present a challenge to both the dispatcher and the caller.

In some instances, emergency communications specialists can determine a rough location of a cell phone call using technology, but usually, the most information that an emergency dispatcher can get is the location of the nearest cell tower, which is not always necessarily close. Sometimes they are even the next city over. In fact, in a tragic example of this shortcoming, a newspaper deliverer from Atlanta lost control of her car and ended up submerged in her vehicle in a nearby lake. The incident resulted in tragedy because the 911 dispatcher, utilizing the tools available to her, was unable to find her location on the maps. Instead, the woman’s call was routed through the nearest cell phone tower, which was connected to a neighboring county’s 911 system. In this instance, even though the woman was able to provide the dispatcher with the cross streets and ZIP code of where she was located, it still wasn’t enough information for the dispatcher, revealing a major shortcoming in the 911 emergency communications system.

If the caller is in an unfamiliar area and is unable to physically describe where they are, the emergency dispatcher is unable to get the necessary information that they need. Likewise, the caller is unable to get the help that they desperately need. While the Federal Communications Commission is working towards getting cell phones to provide a more accurate location tracking method in the future, the current system is not sufficient in providing location information that is helpful in the case of an emergency. What can be done in the meantime?

The fix: If unsure about one’s location, the person in distress should search to see if there is a nearby emergency phone. Federal and state codes will often require emergency phones to be provided in certain higher risk areas such as elevators and near pools, and additionally, emergency phones can often be found in parking lots, on college campuses, in stairwells and in parking garages. These phones should be set up in a way that provides a reference point and an exact location to the operator, without the caller having to verbalize the location, for dispatching purposes.

Misconception #2: 911 Emergency Dispatch Centers require the highest level of emergency training and certifications.

It is a common misconception that because they are government and municipality run monitoring centers, 911 dispatchers must have the highest emergency training that is available. However, this is not the case. According to study.com, 911 emergency dispatchers require around 3-6 months of on-the-job training. It is suggested, but not required, that 911 emergency dispatchers be trained in emergency medical services in order to help them manage emergency situations before the proper help can arrive.

The fix: If you are responsible for any sort of emergency phone, consider an outside Emergency Dispatch Center to handle your emergency communications and potentially reduce your liability. Here at Kings III, shift supervisors are Advanced Emergency Medical Dispatcher (AEMD) certified and all emergency operators are Red Cross CPR and HIPAA certified, putting their required training at a higher level than most 911 dispatch centers. The level of both initial and ongoing training our operators receive results in unmatched preparation to professionally respond to any emergency call. Additionally, all calls on our emergency help phones are digitally recorded, date and time stamped and stored indefinitely should you need to request them in the future.

Kings III Emergency Communications has been delivering peace of mind to its customers for more than two decades. Kings III is the nation’s only full service provider of emergency communication solutions, delivering maintenance and monitoring services for more than 40,000 emergency phones throughout the United States and Canada. Additional information is available by visiting www.kingsiii.com.

CATEGORIES TAGGED

ELEVATORS

PROPERTY SAFETY

CATEGORIES

Categories

KEEP LEARNING

Emergency Response Quick Reference Guide

Emergencies can suddenly turn your safe, familiar, comfortable property into a danger zone, and it is essential to have places to turn to help you and your tenants get through it. Here is a list of good emergency resources to get you started.

6 Property Manager and Building Owner Liabilities

Your legal liability as a property manager and/or building owner may vary from state to state, but, generally speaking, there is a core of common liabilities that many in the industry face. Pay special attention to these common causes of property manager and building owner liabilities and act accordingly.

Hidden Telephony Costs May Be A Bigger Item Than You Think

Property managers are always looking to reduce waste and effectively forecast but many times it's the overlooked expenses that become a big ticket item.

Tips To Help Ensure Your Building Is Up To Code (In Any State)

When is the last time you stepped back and looked at the bigger picture of how your building syncs up with its building code and why this is so important? Here, we take a closer look at some of the more common building-code requirements and why the most obvious violations are often overlooked, even unintentionally.

What the 3G Sunset Means For You

Are you prepared for the sunset of 3G communications? Don't risk disruption to your business by waiting to transition to 4G/LTE, get ahead with Kings III.

Three Reasons Why Emergency Response Should Be Consistent Across All Your Properties

Are you confident with the emergency response across all properties in your portfolio? Can all of your tenants expect the same care? Here we discuss three reasons why not streamlining this process could be a big mistake.

Emergency Phone Usage May Seem Low, but the Stakes are High

Should you disable your emergency phone during the off-season (pool phone) or can the monitoring cost be based on usage? Here's the information you need to know.

Things to Consider When Opening Your Pool During a Pandemic

Stay-at-home orders are being lifted and we are looking for the “new normal.” But what does that mean and how does that impact pool season?

Get To Know Our Essential Workers

To us, our emergency operators are always “essential workers,” but as Kings III has continued to operate as critical infrastructure throughout the COVID-19 stay-at-home orders, they are now officially deemed as essential by the country. Get to know three of our operators a little better and learn more about our emergency dispatch center in this interview.

Kings III makes it easy as a single point-of-contact for all your emergency response needs. With expertise in line connectivity, compliance codes, equipment maintenance and safety protocol, we offer the total package.