BLOG CATEGORIES

Kings III Takes All Emergency Calls from Your Property

Emergency communications centers aid in helping with all sorts of unique and dangerous emergencies. This blog post includes a video with actual calls and walks through some actual emergency situations that Kings III has answered to.

When people think of Kings III and type of situations that we help with, elevator entrapments and pool emergencies typically come to mind. Of course, Kings III does regularly aid those who have run into the previously mentioned dilemmas, but these are not the only emergency situations that can happen within commercial and multifamily building grounds. Not only does Kings III offer emergency phones for all areas within your property, such as your parking garage, sidewalks, stairwells or fitness centers, but often, multifamily residents will utilize pool phones in many emergency situations as it is the easiest and nearest way to connect to help. Because Kings III’s emergency communications center is available for service 24/7/365, you can imagine that we run into many unprecedented emergencies. It is because of this that our operators are trained and certified to a higher level than most 911 dispatchers. In the video above, we have highlighted some actual calls from emergencies that have happened on our customer’s properties. We will walk you through them here.

Find out how to improve safety and reduce costs at your property

Our best-in-class emergency phone + monitoring solutions provide peace of mind and are backed by decades of expertise

Learn More

In the first call, a pizza delivery man used a Kings III emergency phone after being shot and having his wallet and cell phone taken away from him. Without his cell phone, this man would not have been able to quickly get the help that he needed had he not been able to connect to Kings III. When thinking about your property’s safety and who you are protecting, outside delivery men probably don’t often come to mind. However, when it occurs on your property, this becomes your business. By being able to help this delivery man so quickly, Kings III in turn was able to dispatch help out to the property, providing a sense of safety and security to anyone who had heard or witnessed a gunshot, and the shooter situation was able to be actively investigated, leaving the property a safer place.

The next call puts a Kings III operator in touch with a woman who is witnessing a drunk woman calling for help while surrounded by three men. This is the type of thing that you hope never happens on your property, but you can never rule out. This witness was able to use our emergency services to dispatch the appropriate help out to someone who was asking for it. What she might not have known was that by using the emergency phone rather than her cell phone to seek help, it allowed for us to verify the emergency with the police as we always do when we dispatch help, putting it at a higher priority than a cell phone call. Again, timing is always key in emergencies. The quicker people are able to get to us, the quicker we are able to help in making sure your property returns to a safe condition.

In the final call, the man himself that he usually would not make a call using an emergency phone, but in this instance, he smelled gas, and he wasn’t sure how to handle the situation. This type of call is particularly important, because gas can affect not only your building itself, but all tenants within your building as well. The man in this situation did the right thing by utilizing an available and convenient resource to him to report a dangerous situation.

As you can see, the types of emergencies that Kings III operators work with are not always ones that you would expect to be an area of concern for your property. The operators within our emergency communications center are aware of this and are always prepared to actively listen to outlandish situations and calmly determine the best course of action to help and put a priority of safety on your buildings.

CATEGORIES TAGGED

ELEVATORS

PROPERTY SAFETY

CATEGORIES

Categories

KEEP LEARNING

Emergency Response Quick Reference Guide

Emergencies can suddenly turn your safe, familiar, comfortable property into a danger zone, and it is essential to have places to turn to help you and your tenants get through it. Here is a list of good emergency resources to get you started.

6 Property Manager and Building Owner Liabilities

Your legal liability as a property manager and/or building owner may vary from state to state, but, generally speaking, there is a core of common liabilities that many in the industry face. Pay special attention to these common causes of property manager and building owner liabilities and act accordingly.

Hidden Telephony Costs May Be A Bigger Item Than You Think

Property managers are always looking to reduce waste and effectively forecast but many times it's the overlooked expenses that become a big ticket item.

Tips To Help Ensure Your Building Is Up To Code (In Any State)

When is the last time you stepped back and looked at the bigger picture of how your building syncs up with its building code and why this is so important? Here, we take a closer look at some of the more common building-code requirements and why the most obvious violations are often overlooked, even unintentionally.

What the 3G Sunset Means For You

Are you prepared for the sunset of 3G communications? Don't risk disruption to your business by waiting to transition to 4G/LTE, get ahead with Kings III.

Three Reasons Why Emergency Response Should Be Consistent Across All Your Properties

Are you confident with the emergency response across all properties in your portfolio? Can all of your tenants expect the same care? Here we discuss three reasons why not streamlining this process could be a big mistake.

Emergency Phone Usage May Seem Low, but the Stakes are High

Should you disable your emergency phone during the off-season (pool phone) or can the monitoring cost be based on usage? Here's the information you need to know.

Things to Consider When Opening Your Pool During a Pandemic

Stay-at-home orders are being lifted and we are looking for the “new normal.” But what does that mean and how does that impact pool season?

Get To Know Our Essential Workers

To us, our emergency operators are always “essential workers,” but as Kings III has continued to operate as critical infrastructure throughout the COVID-19 stay-at-home orders, they are now officially deemed as essential by the country. Get to know three of our operators a little better and learn more about our emergency dispatch center in this interview.

Kings III makes it easy as a single point-of-contact for all your emergency response needs. With expertise in line connectivity, compliance codes, equipment maintenance and safety protocol, we offer the total package.