The fear of elevators is a common phobia. As a property manager with elevators onsite, it’s important you understand why some tenants face this and the do-able actions you can take to help and to maintain a pleasant tenant experience for all. Here’s how.
You can’t have any control over tenants’ emotions and fears, but you should be aware of them. Understanding these fears can often be the first step toward offering the best customer experience and increasing tenant satisfaction. After all, at its root, good customer service is simply treating tenants and guests how you would like to be treated, right? Here, we explore the common (but often treatable) fear of elevators, and what can be done about it.
Over 210 billion passengers use elevators in the U.S and Canada every year, according to the Elevator Escalator Safety Foundation. In New York City alone, there are about 70,000 passenger elevators, according to the city’s Department of Buildings. People there take about a billion elevator trips each year. However, for many, this very common experience continues to cause them unease. During these rides, many people feel anxiety, which can range from mild to severe.
Find out how to improve safety and reduce costs at your property
Our best-in-class emergency phone + monitoring solutions provide peace of mind and are backed by decades of expertise
“Their fight-or-flight response goes helter-skelter,” according to Medical News Today. “They sweat. Their heart rate increases. Their blood pressure sharply increases. Some hyperventilate. Others suffer dry mouth. People faint or feel as if they need to vomit. The list of symptoms is almost endless.”
Kings III emergency dispatchers often hear callers from malfunctioning elevators say they cannot breathe. This typically occurs as panic sets in, and during an episode, the likelihood of a pre-existing condition could make itself known. This might include underlying heart problems and asthma, which could easily develop into a medical emergency.
For those who suffer from this type of fear, it can be particularly crippling. Psychology Today categorizes the fear of elevators as a “hard phobia,” meaning that the elevator ride does not last long enough for the phobic person to calm down.
Know someone who is affected by a fear of elevators? A possible treatment for elevator phobia: practice sessions, according to the article’s author, Dr. Fredric Neuman, M.D.
“Of course, what all of these patients really feared was having a panic attack in these places and being unable to leave immediately,” he writes. “In treatment, they are told that they are expected to have a panic attack from time to time. They cannot not get over a panic disorder without having panic attacks; but particular phobic circumstances lose their ability to terrify with repetition.”
Dr. Neuman recommends practice sessions to occur daily, or at least as frequently as possible. He writes, “they should last at least an hour, which gives the phobic person time to calm down if he/she has had a panic attack. It is better to have one practice session that lasts two hours, rather than two one-hour practice sessions. The patient is more likely to calm down and experience the phobic situation for a longer period of time without being upset.
Dr. Neuman also talked to The New York Times, which stated that elevator phobias appear to be “eminently treatable,” and that a behavioral modification approach is common and favored. The therapist typically accompanies the patient to the elevator in the patient’s workplace, entering and closing doors a few times, though without actually going to another floor.
When the patient is ready, we’ll try a few test runs to lower floors,” Dr. Neuman said. “By the 10th time, they’re usually over it.”
What many people don’t understand about elevators:
As a property manager, you ought to consider how your elevator telephones are monitored, knowing this can be such a debilitating fear for many passengers on your property. At Kings III, we understand that elevators can be associated with fear and possible entrapments and other emergencies.
Our emergency elevator phone systems are staffed 24/7/365 by skilled, trained and compassionate professionals. Our operators are Advanced Emergency Medical Dispatch certified (AEMD), meaning they are able to provide expert, step-by-step arrival instructions (including CPR) as needed. An AEMD certification meets and exceeds all national safety requirements and allows for timely attention in the event of an emergency.
Contact us to find out more about how Kings III Emergency Communications can help your tenants’ peace of mind.
A recent survey of property management professionals revealed that while more than 60 percent of respondents were aware that telecom companies are phasing out POTS (Plain Old Telephone Service, also known as analog copper land lines), nearly half reported their elevator emergency communication systems are still based on this endangered technology.
A CO is a vital requirement before opening your new-build/renovated hotel. One area we often see overlooked within the process is telecommunications. To help get you started, we’ve compiled a checklist of key telecom-specific items to consider that may be subject to inspection.
One of a building owner’s worst nightmares: a passenger gets into an elevator in perfect health but ends the ride with a serious physical or psychological injury. Thankfully, this is an extremely rare scenario, but all those involved in building management should know exactly how to define elevator liability and take action if an incident occurs.
A premises liability lawsuit holds a property owner responsible for any damages arising out of an injury on that person or entity's property. Keeping your property safe is, therefore, your number-one priority. Here's exactly what you need to know.
Kings III today announced that as part of a thoughtful succession process, Dennis Mason will be stepping down as Chief Executive Officer and transitioning to Senior Advisor. Norm Nelson, who has served as Chief Operating Officer since 2018, will succeed Mr. Mason as CEO.
A recent news story highlights how an iPhone safety feature may be adversely affecting 911 call centers. Here's what property managers should be thinking about when it comes to their own onsite emergencies.
If you are looking into information on emergency phones, it’s worth getting some context on all emergency response options at a high level. Here, we’ll attempt to do just that with a ‘types of emergency phones’ glossary where we’ll provide important facts and links to outside resources for ALL types of emergency phones, along with special considerations.
When elevators break down or work improperly, especially during inclement weather, we are reminded of their vital importance. Pay attention to the following items, especially in winter weather, to help keep your elevators running safely and smoothly.
We're honored to be recognized by our employees and The Dallas Morning News by making the daily newspaper’s Top 100 Places to Work list for the 3rd year in a row, falling in at 28th in the midsize companies category.
Kings III makes it easy as a single point-of-contact for all your emergency response needs. With expertise in line connectivity, compliance codes, equipment maintenance and safety protocol, we offer the total package.