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Taking the Lead in Pursuit of Excellent Customer Service

Taking the Lead in Pursuit of Excellent Customer Service

Across most job types, one thing is consistent: customer service is extremely important. One of our field managers discusses what this means to her and advice on how to apply customer service with any job.

Jenny Brackin

Posted on April 14 2016

By Jenny Brackin, Field Team Manager Kings III Emergency Communications

Ways of Reducing Elevator Emergencies and Entrapments

Ways of Reducing Elevator Emergencies and Entrapments

Elevator entrapments and emergencies: although unpleasant, unfortunately they are often an inevitable part of life when you manage a building. While not always completely avoidable, there are some actions you can take to prevent them. Learn more here.

Types of Emergency Phones

Types of Emergency Phones

As a property manager, there are several areas on your property that you should be considering emergency phones for. This blog post highlights some of the most common areas that property managers often protect with emergency phones.

Public Pool Safety Tips

Public Pool Safety Tips

Pool safety is so important for multifamily property owners. Responsibility falls on them to keep their pool occupants safe. This blog covers pool safety tips that the building owners can follow themselves as well as tips to pass on to residents.

Who is on the Other End of a Kings III Emergency Pool Phone?

Who is on the Other End of a Kings III Emergency Pool Phone?

Who answers the emergency pool phone on your property? Is your pool maintained and safe for residents? Property managers are responsible for making the pool safe for residents. Learn about Kings III pool phones and how we answer emergency calls.

Fire Prevention

Fire Prevention for Your Building

Building fire prevention is extremely important for property managers because a fire has huge implications in costs, liability and tenant safety. This blog reviews certain practices that property managers can carry out to lessen the chance of a fire.

Help Phones

Using Help Phones for Emergency Communications

This blog post highlights the advantages to using help phones in any high risk area for emergency communications purposes and the standard of service to expect from your emergency communications provider.

When Should You Look into Elevator Modernization?

People believe that generally an elevator modernization should occur every twenty years or so, but there are many other important indicators as well. This blog post points out other tell-tale indicators that your elevator may be due for a modernization.

How Our Emergency Communications Center Handles Entrapments

How does an emergency communications center actually handle an elevator entrapment? This blog post walks you through an actual recording of an elevator entrapment that occurred and the procedure that Kings III goes through to take care of it.

An Inside Look at Our Emergency Communications Center: The EDC

This blog features interview questions with several of our emergency communications dispatchers including what their favorite thing about their job is, the craziest call they've ever gotten and more.

Property Manager Tenant Retention

Avoid the Property Manager's Enemy: Tenant Turnover

Tenant retention is huge for the property manager in order to avoid excessive costs. Nothing can guarantee tenant retention, but this blog post highlights some aspects that can definitely influence it.

Not All Emergencies are the Same

In total, our emergency dispatch center received 1,114,054 emergency communications calls last year, and not all of them are what you might expect. Learn about some examples of calls that they received and how they handled the situations.

The Ins and Outs of a 911 Call

Many people think that 911 dispatch centers have the best practices and highest training for handling emergencies while this is just not the case. Learn common misconceptions about this emergency communications center that will help you make discretionary

Elevator Phone Line Sharing Done Right

If you are tempted to cut your elevator phone costs by practicing line sharing, know that there is a right and wrong way to do so. This blog highlights how to share elevator phone lines while remaining code compliant.

Common Misconceptions About Elevators

Both property managers and casual elevator riders alike have some incorrect ideas about elevators, how they work and when they malfunction. The good news is, most of these truths about elevators will surprise you for the better.

elevator emergency

Elevator Emergency Communications in Historic Dallas Texas

Employees bet on odds of elevator emergency communications breakdown in Historic Downtown Dallas Texas. What would you do in case of an elevator emergency?

Julie Ross

Posted on January 5 2016

By Julie Ross, President & CEO Rostin Ventures

stuck in elevator

How to Handle Getting Stuck in an Elevator

Kings III, emergency communications experts, offers up advice on what to do if you get stuck in an elevator to get yourself out with as little danger and panic as possible.

Trapped in the elevator

Trapped in an Airport Elevator

How the vast difference in the way emergency calls are handled came to life for me when I experienced being trapped in an elevator for myself.

drowning prevention

Dry and Secondary Drowning

If you have a pool on your property, you and your residents need to be aware of dry and secondary drowning. This blog post provides tips on symptoms to look out for, prevention methods and what to do in the event of a dry or secondary drowning.